Job Summary Table of  Luxury Watch Sales Associate Job at Goeres Horlogerie

Job Description Summary

Goeres Horlogerie, a prestigious luxury watch retailer in Luxembourg, is seeking passionate and dedicated Sales Associates to join their team. This role offers an exciting opportunity to work with world-renowned brands like Rolex, Patek Philippe, and Tudor while providing exceptional customer service in a high-end retail environment.

Responsibilities

• Deliver outstanding customer service and create memorable experiences for clients in our luxury watch boutiques
• Build and maintain authentic, long-term relationships with customers, from initial welcome to after-sales assistance
• Demonstrate the highest level of professionalism and expertise in all interactions, including communication and teamwork
• Manage and update customer portfolios, ensuring timely follow-ups
• Handle inventory management and daily boutique tasks efficiently
• Consistently uphold and promote the company’s service standards and values
• Act as a brand ambassador, promoting the store and brand cultures both internally and externally
• Actively support management in implementing guidelines and maintaining standards
• Engage in ongoing product knowledge training to stay informed about the latest developments in luxury timepieces

Benefits and Perks

• Be part of a well-established and dynamic family business with streamlined decision-making processes
• Work in a stimulating and fulfilling environment that values personal growth
• Contribute your unique competencies to complement our appealing team
• Receive regular, individualized training opportunities for continuous professional development
• Immerse yourself in the world of luxury watches and gain expertise in prestigious brands

Company Overview

🕰️ Goeres Horlogerie, founded in 1956, has evolved into a premier destination for luxury timepieces in Luxembourg. With a rich history spanning over six decades, the company has established itself as an authorized retailer for some of the most esteemed watch brands in the world, including Rolex, Patek Philippe, and Tudor.

In 2019, Goeres Horlogerie realized its vision of creating mono-brand boutiques, separating Rolex and Tudor into a dedicated store at the historic “Groussgaaseck” location, while maintaining the Patek Philippe Boutique in the heart of rue Philippe II. This strategic move has further solidified the company’s position as a leader in the luxury watch market.

Company Culture

At Goeres Horlogerie, we pride ourselves on fostering a culture of excellence, passion for horology, and unwavering commitment to customer satisfaction. Our team members are encouraged to:

• Develop deep product knowledge and appreciation for the craftsmanship of luxury timepieces
• Embrace continuous learning and stay updated on industry trends
• Collaborate closely with colleagues to create a cohesive and supportive work environment
• Demonstrate initiative and contribute innovative ideas to enhance the customer experience
• Uphold the highest standards of professionalism and integrity in all interactions

Career Growth Opportunities

Joining Goeres Horlogerie opens doors to exciting career prospects in the luxury retail sector:

• Advance to senior sales positions or management roles within the company
• Specialize in specific watch brands or complications
• Develop expertise in customer relationship management for high-net-worth clients
• Opportunity to attend international watch fairs and brand-specific training sessions
• Potential for cross-functional growth into areas such as marketing or operations

Diversity, Equity, Inclusion, and Belonging

Goeres Horlogerie is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We believe that a diverse team brings unique perspectives and enhances our ability to serve our international clientele.

Equal Opportunity Statement

Goeres Horlogerie is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. All employment decisions are based on qualifications, merit, and business needs.

Remote Work Policy

This position requires on-site presence at our boutiques in Luxembourg City to provide personalized service to our clientele. However, we may offer flexible scheduling options to accommodate work-life balance.

Application Process

1. Submit your CV and a cover letter explaining your interest in luxury watches and retail
2. Initial screening of applications
3. Phone or video interview with HR
4. In-person interview and role-play exercise at one of our boutiques
5. Final interview with senior management
6. Reference checks and job offer

Application Deadline

Info not available

How to Apply

Interested candidates should send their application via email to jobs@goeres.lu. Please include your CV and a cover letter detailing your passion for luxury watches and customer service experience.

Social Media Links

• LinkedIn
• Instagram

FAQs or Additional Information

Q: Do I need prior experience in luxury watch sales?

A: While prior experience in luxury retail or watch sales is beneficial, it’s not mandatory. We value candidates with strong customer service skills, a passion for luxury products, and a willingness to learn.

Q: What languages are required for this position?

A: Proficiency in at least two of the following languages is required: Luxembourgish, German, English, or French.

Q: Is there a dress code for Sales Associates?

A: Yes, as representatives of luxury brands, Sales Associates are expected to maintain a professional and polished appearance in line with the prestige of the products we sell.

Q: Will I receive training on the watch brands and products?

A: Absolutely! We provide comprehensive training on our watch brands, their histories, and technical aspects. Ongoing education is a key part of your role at Goeres Horlogerie.

Join us at Goeres Horlogerie and embark on a rewarding career in the fascinating world of luxury timepieces. Your journey into the horological universe begins here, where passion meets precision, and every second counts towards creating exceptional customer experiences.

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