Job Summary Table of Welcome Desk Job at Prestigious Watch Boutique

Job Description Summary

Goeres Horlogerie, a prestigious luxury watch retailer in Luxembourg, is seeking a Welcome Desk professional to provide exceptional customer service and create a warm, inviting atmosphere for clients visiting their boutique. This role offers an exciting opportunity to work with renowned brands like Rolex, Patek Philippe, and Tudor while building authentic relationships with discerning clientele.

Responsibilities

• 🙋‍♂️ Provide a warm and welcoming reception to clients as the first point of contact at the boutique
• 🌟 Create a hospitable atmosphere to ensure customer satisfaction
• 🤝 Engage clients by building authentic and long-term relationships from the moment they enter the boutique
• 🧭 Support the Sales Team through efficient customer allocation, ensuring a relaxed atmosphere
• 💼 Consistently provide the highest level of professionalism and expertise in all behaviors, including communication and teamwork
• 🎯 Ensure client satisfaction by consistently delivering high standards of service and upholding company values
• 📣 Promote the store and brand cultures internally and externally, acting as a brand ambassador

Benefits and Perks

• 🏢 Be part of a well-established and dynamic family business with short decision paths
• 🌱 Work in a stimulating and fulfilling environment that fosters personal and professional growth
• 🚀 Regular and individual training opportunities to enhance your skills and knowledge
• 🤝 Join an appealing team and contribute your personal competencies
• 🕰️ Opportunity to work with prestigious watch brands and gain expertise in the luxury market

Company Overview

Goeres Horlogerie, founded in 1956, is a renowned luxury watch retailer in Luxembourg. The company has a rich history of representing prestigious Swiss timepieces, with a particular focus on Rolex. In 2019, Goeres Horlogerie expanded its presence by creating mono-brand boutiques for Rolex and Patek Philippe, cementing its position as a leading destination for luxury watch enthusiasts.

Company Culture

At Goeres Horlogerie, we pride ourselves on our commitment to excellence, attention to detail, and passion for luxury timepieces. Our team members are encouraged to develop their expertise and share their enthusiasm for horology with our clients. We foster a collaborative environment where professionalism, creativity, and customer-centric approaches are highly valued.

Career Growth Opportunities

Joining Goeres Horlogerie offers exciting prospects for career advancement in the luxury retail sector. As you gain experience and demonstrate your skills, you may have opportunities to:

• 📈 Progress to senior customer service roles
• 🎓 Specialize in specific watch brands or complications
• 👥 Move into sales or management positions
• 🌐 Participate in industry events and training programs

Diversity, Equity, Inclusion, and Belonging

Goeres Horlogerie is committed to creating a diverse, equitable, and inclusive workplace where all employees feel valued and respected. We believe that a diverse team brings different perspectives and ideas, which are essential for innovation and excellent customer service in our multicultural environment.

Equal Opportunity Statement

Goeres Horlogerie is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Remote Work Policy

This position requires on-site presence at our Luxembourg boutique to provide face-to-face customer service. However, we ensure a comfortable and safe working environment that adheres to all necessary health and safety protocols.

Application Process

1. 📝 Submit your CV and a cover letter explaining why you’re interested in joining Goeres Horlogerie
2. 📞 If shortlisted, participate in an initial phone or video interview
3. 🤝 Attend an in-person interview at our boutique
4. 💼 Complete a practical assessment to demonstrate your customer service skills
5. 🎉 Receive a job offer and join our team!

Application Deadline

Info not available

How to Apply

Interested candidates should send their application via email to jobs@goeres.lu. Please include your CV and a cover letter detailing your experience and why you’re excited about this opportunity.

Social Media Links

• Goeres Horlogerie on Facebook
• Goeres Horlogerie on Instagram

FAQs or Additional Information

Q: What languages are required for this position?

A: Candidates should be fluent in at least two of the following languages: Luxembourgish, German, English, or French.

Q: Is previous experience in luxury retail necessary?

A: While previous experience in a similar role can be an advantage, it’s not mandatory. We value candidates with excellent interpersonal skills, a professional appearance, and a strong interest in our market and products.

Q: What are the working hours for this position?

A: The exact working hours will be discussed during the interview process. As we offer both full-time and part-time positions, we can be flexible to accommodate the right candidate.

Q: Is there a dress code for employees?

A: Yes, as we represent prestigious luxury brands, we maintain a professional dress code that aligns with our boutique’s image. Details will be provided to successful candidates.

Join Goeres Horlogerie and embark on an exciting career in the world of luxury watches. Your journey in providing exceptional customer service and building lasting relationships with watch enthusiasts begins here. Apply now and be part of a team that values excellence, passion, and continuous growth in the fascinating world of horology.

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