Job Summary Table of ePayments Customer Relationship

Job Description Summary

Are you passionate about customer relationships and e-commerce? Join our dynamic team as an ePayments Customer Relationship Team Member in Luxembourg! This exciting role offers the opportunity to develop our business with customers across the entire customer lifetime cycle, working closely with our Sales and Operations teams to provide exceptional service.

Responsibilities

• 💼 Develop efficient liaison to coordinate responses to customer expectations
• 🚀 Collaborate with CRM Team lead to improve our services
• 🤝 Manage and grow customer accounts
• 📊 Analyze customer data to identify trends and opportunities
• 🔗 Work closely with product, operations, and sales teams
• 📈 Contribute to the development of CRM strategies
• 🎯 Meet and exceed customer satisfaction targets
• 📞 Handle complex customer inquiries and escalations
• 🔄 Continuously improve customer relationship processes

Benefits and Perks

• 🏢 Modern office in the heart of Strassen, Luxembourg
• 🌍 Opportunity to work in a multicultural environment
• 📚 Continuous learning and development opportunities
• 🏋️‍♀️ Work-life balance initiatives
• 🎉 Team-building events and activities
• 💻 State-of-the-art technology and tools
• 🚗 Commuter benefits (subject to company policy)
• 🏥 Comprehensive health insurance package
• 💰 Competitive salary commensurate with experience

Company Overview

Our company is at the forefront of the e-commerce payments industry, providing cutting-edge solutions to businesses across Europe. We pride ourselves on our innovative approach to customer relationship management and our commitment to delivering exceptional service. As a growing organization, we offer exciting opportunities for career growth and development in a dynamic, fast-paced environment.

Company Culture

At our core, we believe in fostering a collaborative and inclusive work environment where every team member’s ideas are valued. We encourage creativity, out-of-the-box thinking, and a proactive approach to problem-solving. Our culture is built on transparency, open communication, and mutual respect. We celebrate diversity and believe that our differences make us stronger as a team.

Career Growth Opportunities

Join us, and you’ll be part of a company that invests in its employees’ future. We offer:

• 📈 Clear career progression paths
• 🎓 Training and development programs
• 🌱 Mentorship opportunities
• 🔬 Cross-functional project involvement
• 🚀 Leadership development initiatives

As you grow with us, you’ll have the chance to take on increased responsibilities, lead projects, and potentially move into management roles within the CRM team or explore opportunities in other departments.

Diversity, Equity, Inclusion, and Belonging

We are committed to creating a workplace where everyone feels welcomed, respected, and valued. Our diversity is our strength, and we actively work to ensure equal opportunities for all employees regardless of their background, identity, or experience.

Equal Opportunity Statement

Our company is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. All employment decisions are based on qualifications, merit, and business needs.

Remote Work Policy

While this position is primarily based in our Strassen office, we understand the importance of flexibility in today’s work environment. We offer occasional remote work opportunities, subject to job requirements and manager approval. Our office is equipped with the latest technology to facilitate seamless collaboration between on-site and remote team members.

Application Process

1. 📝 Submit your application through our online portal
2. 📞 Initial phone screening with our HR team
3. 💻 Online assessment to evaluate your skills
4. 👥 In-person or video interview with the hiring manager
5. 🤝 Final interview with senior leadership
6. 📄 Reference checks and offer presentation

Application Deadline

We encourage interested candidates to apply as soon as possible. While we haven’t set a specific deadline, we will begin reviewing applications immediately and continue until we find the right candidate.

How to Apply

Ready to take the next step in your career? Click the “Apply Here” link in the Job Summary Table above to submit your application. Please include your resume and a cover letter explaining why you’re the perfect fit for this role.

Social Media Links

Stay connected with us: – LinkedIn – Twitter – Facebook

FAQs or Additional Information

Q: What languages are required for this position?

A: Fluency in German and English is required. Additional languages would be an asset.

Q: Is there an opportunity for international travel in this role?

A: While not a primary aspect of the role, there may be occasional opportunities for travel to meet with key customers or attend industry events.

Q: What’s the typical career path for someone in this position?

A: Many of our team members progress to senior CRM roles, team leadership positions, or specialize in areas such as customer retention or acquisition strategy.

Q: Do you offer relocation assistance?

A: Relocation assistance may be available for exceptional candidates, depending on their current location and circumstances.

Q: What’s the work schedule like?

A: This is a full-time position with a standard 40-hour work week. Occasional flexibility may be required to accommodate customer needs across different time zones.

Join our innovative team and be part of shaping the future of e-commerce payments and customer relationships in Luxembourg and beyond. We’re looking for dedicated professionals who are passionate about delivering exceptional customer experiences and driving business growth. If you’re ready for a challenging and rewarding career opportunity, we want to hear from you!

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