Job Summary Table of Club Lounge Assistant Manager

Job Description Summary

Are you passionate about delivering exceptional luxury hospitality experiences? Pan Pacific Hotels Group is seeking a dedicated Club Lounge Assistant Manager to join our prestigious Perth location. This role offers an exciting opportunity to lead and enhance our exclusive club lounge operations while delivering world-class service to our distinguished guests.

Responsibilities

• Oversee daily club lounge operations, ensuring seamless service delivery and maintaining the highest standards of guest satisfaction
• Lead, train, and mentor a team of club lounge staff, fostering a culture of excellence and professional development
• Coordinate with various departments including F&B, housekeeping, and front office to ensure integrated service delivery
• Manage inventory, budgets, and operational costs while maintaining profitability targets
• Implement and monitor service standards, ensuring consistency in guest experience
• Handle VIP guest requests and resolve any service-related issues promptly and professionally
• Create and maintain guest profiles to personalize service delivery and enhance guest satisfaction
• Organize and supervise special events and promotions within the club lounge
• Ensure compliance with health, safety, and hygiene regulations
• Generate and analyze performance reports to identify areas for improvement

Benefits and Perks

• Competitive salary package with performance-based incentives
• Comprehensive health insurance coverage
• Professional development and career advancement opportunities
• Employee accommodation discounts across Pan Pacific properties worldwide
• Meal allowance during shifts
• Annual leave and sick leave entitlements
• Training and certification programs
• Team building activities and social events

Company Overview

Pan Pacific Hotels Group stands as a global hospitality leader with an impressive portfolio of over 50 properties spanning Asia Pacific, North America, Africa, and Europe. Our distinguished brands – Pan Pacific, PARKROYAL COLLECTION, and PARKROYAL – are synonymous with exceptional service, sustainability commitment, and authentic cultural experiences.

Company Culture

At Pan Pacific Hotels Group, we cultivate an environment where passion for service excellence meets innovation and cultural diversity. Our team members are encouraged to bring their unique perspectives while working collaboratively to create memorable guest experiences. We believe in fostering a workplace that celebrates creativity, initiative, and professional growth.

Career Growth Opportunities

Join a rapidly expanding global hospitality group that prioritizes internal career advancement. As a Club Lounge Assistant Manager, you’ll have access to cross-training opportunities, leadership development programs, and potential for international placement across our growing network of properties.

Diversity, Equity, Inclusion, and Belonging

Pan Pacific Hotels Group embraces diversity as a cornerstone of our success. We actively promote an inclusive workplace where all team members feel valued, respected, and empowered to contribute their best work.

Equal Opportunity Statement

We are an equal opportunity employer committed to fair employment practices regardless of race, gender, age, religion, sexual orientation, disability, or cultural background.

Remote Work Policy

This position requires full-time on-site presence at our Perth location to ensure hands-on management of club lounge operations and direct guest interaction.

Application Process

1. Submit your resume and cover letter through our online portal
2. Initial screening by our HR team
3. First interview with the Director of Rooms
4. Second interview with General Manager
5. Reference checks and final offer

Application Deadline

Open until filled

How to Apply

Click the “Apply Now” button above to submit your application through LinkedIn, or visit our careers website for direct application.

Social Media Links

• LinkedIn
• Facebook
• Instagram

FAQs or Additional Information

• Relocation assistance may be available for the right candidate
• Business attire required
• Rotating schedule including weekends and holidays
• Proficiency in multiple languages is advantageous

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