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Catholic Relief Services· Via Himalayas

Manager I Everyday AI & Automation- (Global Remote)

United States, United StatesFull-timeMid-levelRemote

Sponsorship & Mobility Evidence

Classified 11/15/2026
Sponsorship Not Disclosed

Source Listing Evidence: “The source job description does not explicitly confirm or rule out visa sponsorship.”

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Role Overview

*This is a remote-global role. The hiring team is considering candidates wherever CRS is registered to work at. CRS does not sponsor visas for remote employees. NOTE: The Pay Range referenced in this job announcement only applies to applicants who perform the job within the US and to applicants classified by CRS as International Assignees. Staff hired on local payroll would follow the respective Country pay range. Your recruiter can share more about the specific salary range for your anticipated work location during the candidate selection process. Job Summary The Manager I, Everyday AI & Automation leads the development and execution of Digital Workplace’s strategy, governance, and oversight for Microsoft-based everyday AI, task automation, and AI agents. The Manager establishes direction, standards, lifecycle governance, and accountability for Microsoft Copilot and Copilot Studio solutions, coordinating with business owners responsible for implementation and ongoing maintenance. The role combines portfolio oversight with hands-on communications, adoption, licensing, financial operations, usage reporting, and program coordination. Aligned with CRS' broader AI strategy, the Manager monitors emerging Microsoft AI capabilities and coordinates with EBS and Digital Programming on complementary AI and technology initiatives. Roles and Key Responsibilities

Responsibilities

Roles and Key Responsibilities • Develop and maintain the roadmap for Microsoft-based everyday AI, Copilot agents, and task automation within Digital Workplace. • Translate CRS priorities and staff needs into a prioritized portfolio of practical AI opportunities based on value, feasibility, scalability, risk, cost, and supportability. • Guide business owners in assessing whether to use standard Microsoft Copilot capabilities, implement an agent or automation in Copilot Studio, or address a need through another approach. • Lead strategy and governance for shared Microsoft Copilot and Copilot Studio agents and AI-enabled task automation, setting standards, guidance, review processes, and ownership expectations in coordination with business owners responsible for delivery and maintenance and technical partners responsible for technical standards and patterns. • Set lifecycle standards and reviews for shared agents and automation from discovery to retirement, oversee business-owner adherence, and establish accountability for deployment readiness and ongoing management.

Qualifications

• In partnership with business owners, identify repeatable tasks and workflows that could benefit from an agent or AI-enabled automation, clarify intended outcomes, and establish ownership and governance requirements for business-led implementation. • Recommend targeted prototypes and pilots with business owners and technical partners to assess the usability, value, and risk of emerging Microsoft Copilot and Copilot Studio capabilities and inform strategy and governance. • Lead change management, communications, learning, and adoption activities that help staff use approved everyday AI capabilities effectively and responsibly. • In partnership with the M365 Global Admin and Director for Digital Workplace, manage everyday AI licensing and financial operations, allocating licenses, coordinating purchases, tracking and reconciling costs, and providing forecasting inputs and operational reports. • Integrate CRS requirements for security, privacy, accessibility, and data protection across the everyday AI implementation lifecycle, coordinating reviews as needed. • Monitor product adoption, user experience, quality, cost, risk, and organizational value; collect and analyze usage and feedback data; and use findings to guide investment and continuous improvement decisions. • Supervise assigned staff and temporary personnel, set direction on day-to-day everyday AI program work, and reinforce business-owner accountability for solution implementation and ongoing management. Knowledge, Sk

Key Skills & Tags

AI-Automation-Manager · Digital-Workplace-Manager · Technology-Program-Manager · Product-Manager · AI-Solutions-Manager

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