📊 Job Summary Table of Triage Call Handler

💼 Job Description Summary

This Triage Call Handler role involves being the compassionate first point of contact for individuals seeking mental health support through Perkbox Vivup’s 24/7 confidential service. Working remotely across the UK, you’ll conduct telephone assessments, provide emotional support, and coordinate appointments with qualified counsellors while maintaining the highest standards of confidentiality and professionalism.

🎯 Key Responsibilities for Triage Call Handler

The Triage Call Handler position encompasses a diverse range of responsibilities centered around providing exceptional mental health support:

• Answer inbound calls efficiently while meeting agreed service levels and KPIs for optimal customer experience
• Provide confidential information and emotional support to callers experiencing various mental health challenges
• Conduct comprehensive telephone assessments to accurately understand each caller’s specific needs and circumstances
• Manage high-risk calls with utmost care, professionalism, and strict adherence to established safety procedures
• Maintain accurate client records by inputting and updating client information and detailed case notes systematically
• Coordinate with counsellor network by liaising with qualified professionals and efficiently managing their appointment diaries
• Schedule follow-up actions and coordinate appointments to ensure seamless continuity of care for all clients
• Work independently from home while maintaining strong connections and communication with the wider support team
• Support administrative tasks when required to ensure smooth operational functioning of the mental health support service

🌟 Benefits and Perks for Triage Call Handler

Working as a Triage Call Handler with Perkbox Vivup comes with numerous advantages:

• Flexible remote working arrangements allowing you to work from anywhere in the UK
• Comprehensive training in mental health support and triage call handling techniques
• Professional development opportunities within a rapidly growing employee benefits and wellbeing company
• Supportive team environment with access to ongoing supervision and peer support
• Meaningful impact helping thousands of employees access crucial mental health support services
• Career progression opportunities within the expanding Perkbox Vivup Group organization
• Work-life balance with structured working patterns and supportive management approach

🏢 Company Overview

Perkbox Vivup represents an exciting merger between two industry leaders in employee benefits and wellbeing solutions. This Triage Call Handler position is with a company that collectively supports over 4 million employees across 7,500 organizations worldwide. The merger combines over two decades of combined experience in creating world-class benefits, wellbeing, and engagement platforms.

The company’s mission focuses on enabling organizations to better support and engage their employees, particularly crucial in today’s challenging economic climate. As a Triage Call Handler, you’ll be part of an organization that spans public, private, SME, and corporate sectors, providing comprehensive mental health services through Vivup Clinical and Wellbeing services.

🌈 Company Culture for Triage Call Handler Roles

The culture at Perkbox Vivup emphasizes inclusivity, support, and professional growth. Triage Call Handler employees work within an environment that values:

• Compassionate approach to mental health support and employee wellbeing
• Collaborative teamwork despite remote working arrangements
• Professional development with ongoing training and skill enhancement opportunities
• Inclusive workplace welcoming applications from diverse backgrounds and circumstances
• Flexible working arrangements that support work-life balance
• Innovation focus on transforming employee benefits and mental health support delivery

📈 Career Growth Opportunities for Triage Call Handler

This Triage Call Handler position offers excellent prospects for career advancement:

• Progression pathways within the mental health and wellbeing sector
• Skills development in advanced counselling and mental health support techniques
• Leadership opportunities as the company continues expanding its services
• Cross-departmental movement within the broader Perkbox Vivup Group
• Specialized training in various aspects of employee wellbeing and benefits administration
• Management roles overseeing triage call handling teams and mental health support services

Professional Development for Triage Call Handler Positions

The mental health support sector offers numerous growth opportunities. Triage Call Handler roles serve as excellent stepping stones toward specialized positions in counselling, mental health coordination, and wellbeing program management.

🤝 Diversity, Equity, Inclusion, and Belonging

Perkbox Vivup demonstrates strong commitment to creating an inclusive environment for all Triage Call Handler employees. The company actively encourages applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, and sexual orientations.

⚖️ Equal Opportunity Statement

This Triage Call Handler position is offered by an employer committed to being inclusive and creating fair workplace opportunities for all qualified candidates, regardless of background or personal characteristics.

🏠 Remote Work Policy for Triage Call Handler

The Triage Call Handler position is fully remote across the UK, offering:

• Complete flexibility to work from your chosen location within the UK
• Technology support with necessary equipment and systems provided
• Regular team connectivity through virtual meetings and collaboration tools
• Performance management through clear KPIs and regular supervision
• Professional isolation prevention through structured team interaction and support

📝 Application Process for Triage Call Handler

The Triage Call Handler application process involves three main stages:

1. Initial Application – Submit your application through the LinkedIn portal
2. Screening Call – 30-minute telephone discussion with Talent Acquisition team member
3. Final Interview – 60-minute video call with Hiring Manager and team member

The average process takes approximately 2-3 weeks, with flexibility around candidate availability.

⏰ Application Deadline

Application deadline for this Triage Call Handler position: Info not available

📧 How to Apply for Triage Call Handler Position

To apply for this Triage Call Handler role:

• Click the Apply Now link
• Complete the online application form
• For specific questions, contact: talent@vivup.co.uk

📱 Social Media Links

• LinkedIn: Perkbox Vivup Company Page
• Company Information: Available through LinkedIn job posting

❓ FAQs for Triage Call Handler Position

Q: What makes this Triage Call Handler role unique?

A: This position combines remote flexibility with meaningful mental health support work, serving over 4 million employees across the UK.

Q: What training is provided for Triage Call Handler roles?

A: Comprehensive training in mental health support, call handling techniques, and confidentiality procedures is provided.

Q: Are there career progression opportunities from Triage Call Handler positions?

A: Yes, the expanding Perkbox Vivup Group offers numerous advancement opportunities within mental health and wellbeing services.

This Triage Call Handler opportunity represents more than just a job – it’s a chance to make a meaningful difference in people’s lives while building a rewarding career in the growing mental health support sector. Join Perkbox Vivup’s mission to revolutionize employee wellbeing and mental health support across the UK.

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