Job Summary Table of Travel Expert

Job Description Summary

Waynabox is seeking adventurous individuals to join our Operations and Customer Care team as an Operations Ninja and Travel Expert, planning secret getaways and providing exceptional customer support to our Wayners.

Travel Expert Role: Craft Unforgettable Journey Experiences

Are you the friend who always plans everyone’s vacations? Do strangers regularly stop you on the street for directions? If you’re passionate about travel, fluent in Spanish, and love working collaboratively, Waynabox wants to meet you! We’re expanding our Operations and Customer Care team with enthusiastic travel lovers who can help create magical surprise travel experiences for our adventurous customers.

As an Operations Ninja and Travel Expert at Waynabox, you’ll be at the heart of our unique travel concept—planning, reserving, and reviewing secret escapes while also solving customer queries and issues. This dual role allows you to express your creativity in travel planning while developing valuable customer service skills in the tourism industry.

Responsibilities

• Plan and organize surprise trips by both road and air, carefully selecting destinations and experiences that will delight our customers
• Review and verify all travel arrangements to ensure smooth experiences for our Wayners
• Provide responsive and helpful customer support, addressing inquiries and resolving issues efficiently
• Collaborate with team members to develop new travel products and enhance existing offerings
• Assist with operational tasks related to trip coordination and logistics
• Research potential new destinations and travel experiences to expand our catalog
• Ensure all customer communications are handled professionally and promptly
• Help maintain high quality standards across all surprise trip experiences

Ideal Travel Expert Profile: Do You Match Our Requirements?

We’re looking for dynamic individuals who understand the tourism landscape and can deliver exceptional service. The ideal candidate for our Travel Expert position will bring:

• Some experience in tourism and/or customer service, with a solid understanding of travel logistics
• Native or fluent Spanish language skills, with additional languages considered a plus
• Strong teamwork abilities and excellent communication skills
• A dynamic, responsible, empathetic, and solution-oriented personality
• Passion for travel and firsthand experience as an avid traveler
• Attention to detail when organizing travel arrangements
• Problem-solving abilities to handle unexpected situations
• Cultural sensitivity and understanding of diverse traveler needs

Benefits and Perks

• Flexible schedule: Monday to Friday, 6-8 hours (based on availability) between 9:00 AM and 7:00 PM
• Hybrid work arrangement with the option of 2 days remote work
• Paid internship compensated according to agreement based on hours worked
• Occasional weekend work with corresponding compensation in days/hours
• Immersion in the travel industry with valuable hands-on experience
• Collaborative team environment with fellow travel enthusiasts
• Opportunity to contribute to innovative travel concepts
• Potential for future employment after successful internship period

Company Overview

Waynabox revolutionizes travel with our innovative surprise trip concept. We specialize in creating memorable travel experiences where the destination remains a secret until the last moment, adding an element of adventure and excitement to every journey. Our dedicated team of travel enthusiasts works tirelessly to ensure each surprise trip meets our high standards for quality, value, and customer satisfaction.

Company Culture

At Waynabox, we foster a dynamic, creative work environment where passion for travel is evident in everything we do. Our team consists of adventure-loving individuals who enjoy sharing travel stories and tips while collaborating on creating exceptional experiences for our customers. We value innovation, problem-solving skills, and a customer-first mindset. Our office atmosphere is energetic and collaborative, reflecting our commitment to making travel more exciting and accessible.

Career Growth Opportunities

This position offers excellent exposure to the tourism industry operations and customer service aspects. Successful interns have the opportunity to grow within the company as we expand our services and reach. You’ll develop transferable skills in travel planning, customer support, problem-solving, and teamwork—all valuable assets in the hospitality and tourism sector. For those who demonstrate exceptional performance, there’s potential for longer-term employment after the initial internship period.

Diversity, Equity, Inclusion, and Belonging

Waynabox celebrates diversity in our team, recognizing that varied perspectives enhance our service offerings and workplace culture. We welcome applications from individuals of all backgrounds, believing that diverse experiences contribute to more creative and effective travel solutions for our diverse customer base.

Equal Opportunity Statement

Waynabox is committed to providing equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

Remote Work Policy

Our hybrid work model allows for 2 days of remote work per week, with the remaining days in our office. Remote employees are expected to maintain regular communication with the team and ensure the same level of service quality regardless of work location. We provide the necessary tools and support to facilitate effective remote collaboration.

Application Process

1. Submit your application through our LinkedIn posting
2. Initial screening and review of qualifications
3. Interview with the Operations team
4. Final selection and offer extension

Application Deadline

Start date: Beginning of June for a minimum period of 6 months

How to Apply

Interested candidates should apply through the LinkedIn job posting. Please include your resume and a brief cover letter explaining why you’re passionate about travel and why you would be an excellent fit for the Waynabox team.

Social Media Links

Connect with us on LinkedIn

FAQs or Additional Information

• Duration: This position requires a minimum commitment of 6 months starting in early June
• Hours: Flexible arrangement of 6-8 hours per day based on your availability
• Language: Native or fluent Spanish is required; additional languages are valued
• Location: Based in Spain with hybrid work arrangement

Apply Now to Join Our Travel Expert Team!

Are you ready to help create unforgettable travel experiences? If you’re passionate about travel, customer-focused, and eager to join our dynamic team, we encourage you to apply today. Become part of Waynabox’s mission to make travel more exciting and accessible through our unique surprise trip concept!

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