Job Summary Table of Thrift Store Clerk Position

Job Description Summary

The Thrift Store Clerk position at The Salvation Army Whitby Thrift Store involves providing exceptional customer service, sorting and processing donated goods, and supporting daily retail operations. This casual relief role requires flexibility, attention to detail, and a commitment to maintaining store standards.

Responsibilities

Customer Service and Retail Operations 🛒

• Greet and interact with customers and donors in a positive, friendly, and courteous manner, contributing to an excellent shopping experience
• Process customer transactions accurately, including cash and debit/credit sales with minimal voids, overages, or shortages
• Maintain knowledge of product pricing and featured sale items to assist customers effectively
• Respond to customer inquiries both in person and by phone with product knowledge and helpfulness
• Monitor store security by staying alert to customer activities throughout the store
• Maintain store opening and closing procedures as required by management
• Adhere to store policies regarding payment methods, refunds, voids, and holds
• Contribute directly to meeting store sales targets through efficient and courteous customer service

Inventory Management and Processing 📦

• Process donations by loading/unloading, sorting, packing, pricing, and storing items according to established guidelines
• Assist donors with their contributions and place donated stock in appropriate warehouse locations
• Maintain proper sorting and processing of all donated goods while ensuring compliance with quality standards
• Ensure all products are priced correctly as per store policy and guidelines
• Assist with store layout plans including window displays and merchandise arrangements to attract customers
• Contribute to inventory control by retrieving, sorting, hanging, and pricing as directed by management
• Replenish inventory levels on the sales floor and remove inventory as needed
• Handle merchandise in a safe and organized manner while assisting in stock rotation

Store Maintenance and Safety 🧹

• Contribute to the safety of staff and customers by addressing potential hazards (e.g., snow removal, clear fire exits, cleaning spillage)
• Maintain an attractive, organized appearance throughout the store by tidying shelves, cleaning, sweeping, dusting, and mopping as necessary
• Participate in rotational cleaning duties for common areas including lunchroom and washroom facilities
• Work in compliance with Occupational Health & Safety Act regulations and follow The Salvation Army’s health and safety policies
• Ensure no obstacles block pathways inside or outside the store to maintain accessibility and safety

Communication and Teamwork 👥

• Inform supervisors of all customer complaints, comments, and concerns regarding service, merchandise, or pricing
• Work collaboratively with volunteers as assigned by management
• Demonstrate a strong work ethic and willingness to learn in a changing retail environment
• Participate as an active and responsible team member in a cooperative work environment
• Maintain confidentiality and exercise good judgment in all store operations

Working Conditions ⏰

This casual relief position operates without standard weekly hours of work, with no guaranteed shifts. Work scheduling includes both weekdays and Saturdays, generally between 9:00 a.m. and 5:00 p.m., with a half-hour unpaid meal break where applicable.

The physical demands include standing for extended periods, frequent twisting, bending, crouching, and reaching. The position requires the ability to lift and move up to 30 pounds regularly as part of normal duties. Flexibility in scheduling is essential to meet the Thrift Store’s operational requirements.

Benefits and Perks

• Flexible scheduling opportunities
• Valuable retail and customer service experience
• Opportunity to contribute to The Salvation Army’s community mission
• Supportive team environment with learning opportunities
• Potential for growth within The Salvation Army organization

Company Overview

The Salvation Army is an international Christian organization that provides humanitarian aid, disaster relief, and community support services. Their thrift stores play a crucial role in funding these important community initiatives while providing affordable shopping options for local residents.

Company Culture

The Salvation Army promotes a culture of service, compassion, and integrity. Team members at the Whitby Thrift Store work together to create a welcoming environment for customers while supporting the organization’s broader mission of helping those in need within the community.

Career Growth Opportunities

Working as a Thrift Store Clerk can provide valuable experience in retail operations, customer service, and inventory management. These skills are transferable to numerous career paths within retail management, customer service leadership, and nonprofit operations. The Salvation Army offers opportunities for advancement within their organization based on performance and dedication.

Diversity, Equity, Inclusion, and Belonging

The Salvation Army is committed to creating an inclusive workplace where all employees feel valued and respected. They welcome applications from people of all backgrounds, abilities, and experiences to create a diverse team that reflects the communities they serve.

Equal Opportunity Statement

The Salvation Army is an equal opportunity employer committed to inclusive hiring practices. They offer accommodation for applicants with disabilities in their recruitment process. If contacted to participate in an interview or screening process, please advise if accommodation is required.

Application Process

1. Submit your application through LinkedIn or The Salvation Army’s careers portal
2. Selected candidates will be contacted for an interview
3. Complete applicable screening and background checks
4. Provide an original copy of a Background Check if requested

How to Apply

Interested candidates should apply through the LinkedIn job posting. Please note that only those candidates selected for an interview will be contacted. If you are currently employed by The Salvation Army, you must advise your managing supervisor of your intentions prior to submitting your application.

Qualifications

Education Requirements 📚

• Completion of Secondary School education

Experience Requirements 💼

• Minimum three (3) months prior related experience in warehouse processing or goods distribution
• Knowledge of lifting guidelines is an asset
• Experience using cash registers, debit machines, and credit card processing is beneficial
• Cash handling experience is required

Skills and Capabilities 🔧

• Basic math skills to calculate discounts and percentages
• Reading comprehension skills for processing instructions
• Brand awareness would be beneficial
• Attention to detail, problem-solving, and analytical abilities
• Self-motivation and discipline
• Strong work ethic and flexibility in adapting to change
• Ability to maintain confidential information and exercise good judgment
• Excellent interpersonal skills with integrity and adaptability
• Strong oral and written communication skills with good listening abilities
• Willingness to develop understanding and support for The Salvation Army’s mission

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