Job Summary Table

Job Description Summary Of Technical Support

Join Wipro Limited as a Technical Support Specialist in Pune, India. Provide effective technical support to processes and actively resolve client issues directly or through timely escalation to meet process SLAs.

Responsibilities Of Technical Support

• Manage transactions as per required quality standards.
• Field all incoming help requests from clients via telephone and/or emails courteously.
• Document all pertinent end-user identification information.
• Update availability in the RAVE system to ensure process productivity.
• Record, track, and document all queries received, problem-solving steps taken, and resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.
• Access and maintain internal knowledge bases to aid in effective problem resolution.
• Identify and learn appropriate product details to facilitate better client interaction.
• Document and analyze call logs to spot recurring trends.
• Maintain and update self-help documents for customers.
• Identify red flags and escalate serious client issues to the Team Leader.
• Ensure all product information and disclosures are given to clients before and after call/email requests.

Benefits and Perks

• Competitive salary package.
• Opportunities for career advancement.
• Access to various training programs.
• Inclusive and diverse work environment.

Company Overview

Wipro Limited is a leading global information technology, consulting, and business process services company. With over 230,000 employees and business partners across 65 countries, Wipro delivers on the promise of helping customers, colleagues, and communities thrive in an ever-changing world.

Company Culture

Wipro fosters an inclusive and supportive work environment. The company values diversity and is committed to creating an accessible workplace. Employees are encouraged to grow and innovate, contributing to the company’s mission of delivering excellence.

Career Growth Opportunities

Wipro provides various opportunities for its employees to improve and grow while working for the company’s mission. Employees have access to professional and interpersonal skills development programs, preparing them for advancement into new roles.

Diversity, Equity, Inclusion, and Belonging

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants, including persons with disabilities, throughout the recruitment and selection process.

Equal Opportunity Statement

Wipro provides equal opportunities to all and values diversity. The company does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Remote Work Policy

This position is based on-site in Pune, Maharashtra, India. Remote work is not applicable for this role.

Application Process

1. Submit your application through the Wipro Careers portal.
2. Attend initial screening and interviews.
3. Receive offer and onboarding details upon selection.

Application Deadline

Info not available

How to Apply

Interested candidates can apply through the Wipro Careers Portal.

Social Media Links

• LinkedIn
• Twitter
• Facebook

FAQs or Additional Information

For more information about the role and application process, please visit the Wipro Careers Portal.

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