Website GTT

Technical Manager

Job Summary Table of Technical Manager

AttributeDetails
Job TitleCustomer Technical Manager
Visa SponsorshipInfo not available
Company NameGTT
CountryUnited Kingdom
LocationUK Remote
Salary RangeInfo not available
Job TypeFull-time
DepartmentTechnical Management
Experience LevelMid-level to Senior
Education RequirementsInfo not available
Skills and ExpertiseSD-WAN, Security, ITIL, Networking
Posting DatePosted Today
Job ExpiresInfo not available
SourceGTT Careers
Apply LinkApply Here

Job Description Summary

GTT is seeking a highly skilled Customer Technical Manager to join our remote team in the UK. This role is pivotal in delivering exceptional technical management services to our global clientele, focusing on software-defined networking and security solutions.

Key Responsibilities of the Technical Manager 🔧

As a Customer Technical Manager at GTT, you’ll be at the forefront of our technical management offerings, providing tailored, value-added professional services to our diverse client base. Your responsibilities will include:

  • Delivering professional services engagements in line with agreed scopes, ensuring client satisfaction
  • Monitoring industry networking updates, technologies, and best practices to enhance overall network management
  • Owning the customer solution lifecycle, from initial order onwards, managing risks and changing requirements
  • Acting as the primary technical interface for customers, addressing high-level concerns on operational performance
  • Transforming customer business processes into services based on GTT’s infrastructure and service catalogue
  • Ensuring delivered services meet agreed service levels and necessary IT service management processes are in place
  • Attending customer locations regularly and potentially engaging in international travel

Technical Expertise and Qualifications 📚

The ideal candidate for this Customer Technical Manager role will possess:

  • Minimum 5 years of experience in the networking and security industry
  • Demonstrable experience working autonomously in multi-vendor enterprise-scale environments
  • Working knowledge of ITIL and other technology methodologies
  • Profound understanding and experience in security areas (SASE, DLP, CASB, SaaS API, IDS/IPS, Sandboxing)
  • Expert-level knowledge in:
    • Routing and switching on various platforms
    • Cisco and Juniper systems
    • Next-Gen Security and Cloud Security (Palo Alto, Fortinet)
    • SD-WAN technologies (Aruba Silverpeak, VMWare, Fortinet)
    • Cloud providers (Azure, AWS, Google)
  • Ability to transform business requirements into architectural building blocks
  • Awareness of the financial impact of strategic and operational decisions
  • Experience working with major international and global accounts

Benefits and Perks 🌟

While specific benefits are not detailed in the job posting, GTT is known for offering competitive packages to attract top talent. As a global leader in cloud networking, you can expect:

  • Opportunity to work with cutting-edge technologies
  • Remote work flexibility
  • Potential for international exposure and travel
  • Professional development and growth opportunities

Company Overview 🏢

GTT is a leading global cloud networking provider to multinational clients. We operate a top-tier global Tier 1 IP network and provide a comprehensive suite of cloud networking and managed solutions. Our mission is to improve network performance and agility for our customers’ people, places, applications, and clouds.

Company Culture 🌈

At GTT, we foster a culture of:

  • Innovation and technical excellence
  • Customer-first service experience
  • Operational excellence and continuous improvement
  • Flexibility and adaptability in a rapidly evolving industry

Career Growth Opportunities 🚀

Joining GTT as a Customer Technical Manager opens doors to:

  • Expanding your expertise in cutting-edge networking and security technologies
  • Developing leadership skills through client interactions and project management
  • Potential advancement within GTT’s global technical management team
  • Opportunities to contribute to the evolution of cloud networking solutions

Diversity, Equity, Inclusion, and Belonging 🤝

While not explicitly stated in the job posting, as a global company, GTT likely values diversity and inclusion. The remote nature of this position suggests a commitment to providing equal opportunities regardless of location.

Equal Opportunity Statement

GTT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Remote Work Policy 🏠

This Customer Technical Manager position is fully remote within the UK, demonstrating GTT’s commitment to flexible working arrangements. However, occasional travel to customer sites (approximately once per fortnight) and potential international travel may be required.

Application Process

To apply for this exciting Customer Technical Manager role:

  1. Visit the GTT Careers page
  2. Review the full job description and requirements
  3. Click on the “Apply” button and follow the instructions to submit your application

How to Apply

Ready to take the next step in your career as a Customer Technical Manager at GTT? Apply now and join a team at the forefront of global cloud networking!

FAQs or Additional Information

Q: What are the core hours for this remote position?

A: The standard working hours are 9:00 AM to 5:30 PM, with occasional out-of-hours work required to support critical activities.

Q: How often will I need to travel for this role?

A: You can expect to travel to customer sites approximately once per fortnight, with potential international travel as needed.

Q: What certifications are beneficial for this role?

A: While not explicitly stated, certifications in Cisco, Juniper, Palo Alto, Fortinet, and cloud platforms like AWS and Azure would be highly valuable.

Join GTT and become a key player in shaping the future of global connectivity. Your expertise in SD-WAN, security, and networking will drive customer success and contribute to GTT’s mission of improving network performance worldwide.

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