📊 Job Summary Table of Support Associate

💼 Job Description Summary

Accruent is seeking a dedicated Support Associate to deliver exceptional customer support for enterprise solutions. This customer support role combines technical troubleshooting with relationship building, perfect for professionals passionate about helping clients succeed with cutting-edge technology solutions.

🎯 Key Responsibilities for Support Associate Role

• Primary Customer Contact: Serve as the first point of contact via phone, email, and web-based support portal for Accruent’s customers experiencing software and technical issues
• Issue Resolution: Work collaboratively with customers to troubleshoot, document, and resolve complex software problems using systematic problem-solving approaches
• Documentation Management: Maintain comprehensive records of all internal and external customer interactions to ensure continuity and quality service delivery
• Process Adherence: Follow established support processes and incident response procedures while maintaining high service standards
• Product Knowledge: Develop and maintain extensive working knowledge of Accruent-supported products and emerging technologies
• Escalation Management: Escalate high-priority issues to senior support staff and cross-functional teams when necessary to determine root causes
• Flexible Scheduling: Support extended work hours including weekends and holidays when technical issues require immediate attention
• Value Demonstration: Consistently demonstrate Accruent’s core values including Customer Obsession, Strategic thinking, Innovation, and Team Building

🌟 Benefits and Perks for Support Associate Positions

• Growth Without Limits: Personal development opportunities with comprehensive resources, coaching, and professional support
• Comprehensive Training: Extensive onboarding and continuous learning programs for technical support excellence
• Career Advancement: Clear pathways for progression within Accruent’s customer support and technical teams
• Work-Life Balance: Flexible scheduling options including remote and hybrid work arrangements
• Innovation Environment: Opportunity to work with cutting-edge enterprise solutions and emerging technologies
• Global Impact: Contribute to solutions serving over 5,000 customers across 100+ countries worldwide

🏢 Company Overview – Accruent and Fortive Corporation

Accruent stands as a leading provider of innovative solutions for unifying the built environment, spanning real estate, physical assets, digital infrastructure, and integrated technology systems. As part of Fortive Corporation, Accruent leverages the proven Fortive Business System (FBS) to accelerate positive impact across diverse industries.

The company’s Austin, Texas headquarters serves as the innovation hub for developing transformative solutions that help organizations optimize their facilities and asset management strategies. With a customer base exceeding 5,000 organizations across more than 100 countries, Accruent continues setting new expectations for data-driven facility management.

🌈 Company Culture and Values

Accruent’s culture centers on “Growth Without Limits,” empowering employees to explore new skills and opportunities both professionally and personally. The company values Customer Obsession, Strategic thinking, Courage, Innovation for Impact, and Building Extraordinary Teams.

As part of Fortive’s diverse team of 17,000 professionals, Support Associates join a dynamic, inclusive environment energized by continuous learning and growth opportunities. The company fosters collaboration, problem-solving excellence, and professional development at every career stage.

📈 Career Growth Opportunities for Support Associates

Support Associate roles at Accruent offer exceptional career advancement potential within the customer support and technical services domains. Professionals can progress to senior support specialist positions, team leadership roles, or transition into product management and technical consulting careers.

The company’s commitment to professional development includes mentorship programs, technical certification support, and cross-functional project opportunities. Support Associates gain valuable experience with enterprise software solutions, preparing them for advanced technical and leadership responsibilities.

🎓 Essential Skills Development for Support Associate Success

Customer support professionals develop critical competencies including: – Advanced technical troubleshooting and problem-solving capabilities – Enterprise software expertise across multiple technology platforms – Customer relationship management and communication excellence – Project management and process improvement methodologies

🤝 Diversity, Equity, Inclusion, and Belonging

Accruent and Fortive Corporation champion diversity, equity, and inclusion as fundamental business principles. The companies actively foster inclusive environments where all employees can contribute their unique perspectives and experiences to drive innovation and customer success.

Support Associate roles welcome professionals from diverse backgrounds, encouraging different approaches to customer service excellence and technical problem-solving. The inclusive culture promotes collaboration across teams, departments, and geographic locations.

⚖️ Equal Opportunity Statement

Fortive Corporation and all Fortive Companies maintain strict equal opportunity employment policies. The companies value diversity and encourage applications from qualified candidates regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other protected characteristics.

Reasonable accommodations are provided for applicants with disabilities throughout the employment process. Candidates requiring assistance should contact applyassistance@fortive.com for support.

🏠 Remote Work Policy for Support Associate Positions

Accruent supports flexible work arrangements including remote, hybrid, and on-site options for Support Associate positions. The company provides comprehensive technology tools, collaboration platforms, and support resources for remote team members.

Remote Support Associates receive the same professional development opportunities, team integration, and career advancement support as on-site colleagues. The company’s digital-first approach ensures seamless customer service delivery regardless of work location.

📝 Application Process for Support Associate Roles

1. Submit Application: Complete the online application through LinkedIn or company website
2. Initial Screening: Participate in preliminary interview focusing on customer service experience and technical aptitude
3. Technical Assessment: Complete skills assessment evaluating problem-solving abilities and communication skills
4. Final Interview: Meet with hiring managers and team members to discuss role expectations and cultural fit

⏰ Application Deadline

Info not available – Applications reviewed on rolling basis

📧 How to Apply

Apply directly through the LinkedIn job posting or visit Accruent’s careers page for additional information and application submission.

📱 Social Media Links

• LinkedIn: Accruent Company Page
• Twitter: [Follow @Accruent](https://twitter.com/accruent)
• Facebook: Accruent Facebook

❓ FAQs and Additional Information

Q: What technical skills are required for Support Associate positions?

A: While specific technical skills vary, candidates should demonstrate strong problem-solving abilities, customer service excellence, and willingness to learn enterprise software solutions.

Q: Are remote work options available for Support Associates?

A: Yes, Accruent offers flexible work arrangements including remote and hybrid options for qualified Support Associate candidates.

Q: What career advancement opportunities exist for Support Associates?

A: Support Associates can advance to senior specialist roles, team leadership positions, or transition to product management and technical consulting careers.

⭐ Conclusion

This Support Associate opportunity at Accruent represents an excellent entry point into enterprise customer support and technical services. The role combines customer service excellence with technical problem-solving, offering professional growth within a global technology leader committed to innovation and employee development.

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