Job Summary Table of Senior Credit Controller

📋 Job Description Summary

King’s College London seeks a skilled Senior Credit Controller to manage debt recovery and credit control operations for over £750 million in annual revenue across tuition, residence, and commercial income streams.

🎯 Key Responsibilities

• Debt Recovery Management: Monitor and recover outstanding university fee balances totaling over £750 million annually through strategic engagement with students, sponsors, embassies, and the Student Loan Company
• Customer Service Excellence: Handle high-volume inbound communications including emails and phone calls while maintaining service level agreements and ensuring exceptional customer satisfaction
• Proactive Communication: Engage professionally with individuals and third parties regarding outstanding accounts, focusing on prompt resolution and maintaining positive stakeholder relationships
• Complex Query Resolution: Collaborate with internal departments, external stakeholders, and legal representatives to investigate and resolve intricate fee-related disputes and misunderstandings
• Payment Arrangement Administration: Evaluate and establish payment extensions and instalment plans by reviewing financial information and monitoring compliance with agreed terms
• Escalation Management: Advise senior staff on appropriate next steps for unresolved accounts, including recommendations for external collection agency referrals
• Performance Optimization: Contribute to team objectives through knowledge sharing, cross-functional support, and active participation in achieving performance targets
• Process Enhancement: Lead continuous improvement initiatives by identifying operational inefficiencies and implementing measurable enhancements across the credit control function
• Documentation Maintenance: Ensure accurate, up-to-date process documentation and system configurations to support compliance, training, and operational excellence
• Analytical Assessment: Apply strong analytical skills to evaluate processes, interpret policies, and serve as a key escalation point for complex credit controller issues
• Overpayment Processing: Manage accurate overpayment processing across multiple payment methods while ensuring compliance with anti-fraud and anti-money laundering regulations

💰 Benefits and Perks

• Competitive salary ranging from £34,179 to £37,546 per annum including London Weighting allowance
• Opportunity to work within one of the world’s most prestigious universities in central London
• Professional development opportunities within the Finance, Procurement, Strategic Planning and Analytics Directorate
• Access to comprehensive university benefits package and career advancement pathways
• Collaborative work environment with high-performing credit control professionals

🏢 Company Overview

King’s College London stands as one of the world’s leading universities, located in the heart of London. The Finance Department operates within the Finance, Procurement, Strategic Planning and Analytics Directorate (FPSPA), managing sophisticated financial operations including the collection of over £750 million annually. This senior credit controller role offers exceptional opportunities to contribute to the financial sustainability of a globally recognized institution while working alongside dedicated professionals committed to excellence.

🌟 Company Culture

King’s College London embraces diversity and fosters an inclusive, welcoming environment where every team member feels connected and valued. The university is committed to working collaboratively with staff and unions to develop a diverse, inclusive culture that supports professional growth and personal development. The credit control team operates in a dynamic, collaborative atmosphere focused on high performance and continuous improvement.

📈 Career Growth Opportunities

This senior credit controller position provides excellent pathways for career advancement within King’s College London’s finance department. Successful candidates can progress to supervisory roles, specialize in specific areas of credit control, or transition to broader financial management positions. The university supports professional development through training programs, certification support, and cross-departmental collaboration opportunities.

Skill Development Areas:

• Advanced financial analysis and reporting capabilities
• Leadership and team management experience
• Specialized knowledge in higher education finance systems
• Expertise in regulatory compliance and risk management

🤝 Diversity, Equity, Inclusion, and Belonging

King’s College London is deeply committed to creating an inclusive workplace that celebrates diversity and ensures all employees feel they belong. The university actively works to eliminate barriers and create equal opportunities for career advancement regardless of background, identity, or personal characteristics.

⚖️ Equal Opportunity Statement

King’s College London is an equal opportunity employer committed to providing fair treatment and equal access to employment opportunities for all qualified candidates without discrimination based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic.

🏠 Remote Work Policy

This senior credit controller position is based at Guy’s Campus in London and requires on-site presence. The role involves direct collaboration with team members, handling of sensitive financial information, and interaction with various stakeholders that necessitate in-person work arrangements.

📝 Application Process

1. Submit a comprehensive CV highlighting relevant credit control and finance experience
2. Prepare a detailed supporting statement demonstrating how you meet the essential criteria listed in the job description
3. Include evidence against desirable criteria where applicable to strengthen your application
4. Review the complete job description document available after clicking “Apply Now”

⏰ Application Deadline

Applications must be submitted by 08 June 2025. Early applications are encouraged due to the competitive nature of this senior credit controller opportunity.

🚀 How to Apply

Submit your application directly through the King’s College London careers portal. Ensure all required documents are included and your supporting statement clearly addresses the essential criteria for this senior credit controller role.

Contact Information: Anthony Harrild – Antony.Harrild@kcl.ac.uk

📱 Social Media Links

• King’s College London LinkedIn
• King’s College London Twitter
• King’s College London Facebook

❓ FAQs or Additional Information

Q: What systems will I work with?

A: The role involves working with SITS or SAM for student records and Unit4 ERP (Agresso) for finance and reporting functions.

Q: Is experience in higher education required?

A: While desirable, it’s not essential. Minimum 12 months of complex debt management experience is required.

Q: What are the working hours?

A: Standard university business hours with flexibility during peak collection periods.

This senior credit controller opportunity at King’s College London represents an excellent career move for finance professionals seeking to advance their expertise in debt management while contributing to the success of a world-renowned educational institution.

Explore Blog Articles:

1. UK Skilled Worker Visa – Complete Guide
2. Sweden Job Seeker Visa – How to Apply
3. Portugal’s Job Seeker Visa – What You Need to Know
4. Germany EU Blue Card – Benefits and Requirements