Job Summary Table of Remote Customer Service

🌟 Job Description Summary

Hancock Whitney is hiring a Remote Contact Center Customer Service Representative to support its business and retail clients across various digital channels. If you enjoy helping people, solving problems, and working in a fast-paced remote environment, this opportunity is for you!

📝 Responsibilities

As a Remote Customer Service Representative, you will:

• Deliver outstanding client service via phone, email, chat, and social media.
• Support clients using online, mobile, and text banking tools, including ePay systems.
• Assist customers with ATM and debit card issues, such as lost/stolen reports and transaction disputes.
• Manage account inquiries for deposits, loans, and tax documents.
• Resolve questions related to statements, account errors, and forms.
• Perform financial transactions including transfers and payments.
• Refer clients to specialist teams for advanced digital banking support.
• Stay compliant with banking regulations and internal protocols.
• Take on additional tasks or projects as needed by the department.

🎁 Benefits and Perks

Working at Hancock Whitney includes:

• 💰 Competitive hourly wage of $15.50/hr with bonus opportunities.
• 🏠 100% remote work for flexibility and convenience.
• 🚀 Career development within a reputable financial institution.
• 📚 Access to internal training and development programs.
• ✅ Inclusive and supportive team environment.

🏢 Company Overview

Hancock Whitney is a well-established banking institution recognized for its Five Star client service and deep commitment to community and integrity. Known for its legacy of stability and growth, Hancock Whitney provides a range of financial solutions while empowering both clients and employees to thrive. This role supports their mission by ensuring every client interaction meets high service standards.

🌈 Company Culture

At Hancock Whitney, the culture is defined by:

• Commitment to client excellence at every level.
• Encouragement of employee growth, development, and collaboration.
• A strong focus on community engagement and ethical banking practices.
• A dynamic digital-first mindset where technology and empathy meet.

🚀 Career Growth Opportunities

Employees at Hancock Whitney benefit from:

• Career advancement within various departments.
• Opportunities to upskill and cross-train across banking and tech support roles.
• Access to mentorship programs, workshops, and industry certifications.
• Promotion pathways to roles such as Digital Banking Specialist, Team Lead, or Operations Analyst.

🤝 Diversity, Equity, Inclusion, and Belonging

Hancock Whitney celebrates diversity and strives to build an inclusive workplace where:

• Every voice is heard, and every background is respected.
• Initiatives support minority groups, veterans, and differently-abled individuals.
• DEI programs are integrated into training and hiring practices.

⚖️ Equal Opportunity Statement

Hancock Whitney is an Equal Opportunity/Affirmative Action Employer. All applicants are considered for employment without regard to race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, or gender identity.

💻 Remote Work Policy

This is a fully remote position with fixed working hours: – Monday to Friday: 10:30 AM – 7:00 PM (CST) – Every 3rd Saturday: 8:00 AM – 2:00 PM (CST)

All digital tools and support systems are provided to ensure success. You’ll need a quiet workspace, strong internet, and comfort using multiple computer systems.

📩 Application Process

1. 📄 Submit your application via the LinkedIn job portal.
2. 📞 Shortlisted candidates will be contacted for a phone screening.
3. 💼 Final candidates will undergo a virtual interview and skills assessment.

⏰ Application Deadline

📌 Info not available — apply as soon as possible to ensure consideration.
LinkedIn Job Post

📝 How to Apply

To apply, click the link below and follow the application instructions: 👉 Apply Here via LinkedIn

🔗 Social Media Links

• LinkedIn – Hancock Whitney
• Facebook – Hancock Whitney
• Twitter – Hancock Whitney

❓ FAQs or Additional Information

• Is this a fully remote position?
  ✅ Yes, you can work from anywhere in the U.S.
• Is prior banking experience required?
  ➖ Preferred but not mandatory.
• Are there weekend shifts?
  📅 Yes, every 3rd Saturday from 8 AM to 2 PM CST.

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