Job Summary Table of Remote Customer Service

💼 Job Description Summary

Join Serco as a Customer Contact Officer and provide essential services for a major Australian Federal Government agency—all from the comfort of your home. This is a casual, fully remote opportunity perfect for those who value flexibility, purpose, and professional development.

✅ Responsibilities

• Handle inbound calls and provide accurate, clear information to customers.
• Make outbound follow-up calls to resolve pending inquiries or collect required documentation.
• Navigate multiple digital systems to support client interactions and provide timely services.
• Maintain detailed records of every customer interaction.
• Understand and apply procedures and policies accurately to deliver high-quality customer experiences.

🎁 Benefits and Perks

• 💰 Competitive pay: $34.91/hour (includes casual loading).
• 🕒 Weekday shifts only—no weekend work.
• 🛋️ Fully remote with zero commute time.
• 📚 Six weeks of paid virtual training from your home.
• 🎉 Regular breaks during holiday periods to recharge.
• 🎁 Access to Serco’s rewards, discounts, and employee assistance programs.
• 👨‍👩‍👧‍👦 24/7 support for you and your family through Serco’s Employee Assistance Program.

🏢 Company Overview

Serco is a global leader in delivering essential public services. In the Asia Pacific region, Serco employs over 10,000 professionals who support government functions across defence, healthcare, immigration, and community services. The company is known for innovation, integrity, and commitment to public impact.

🧩 Company Culture

Serco values inclusivity, learning, and collaboration. Whether you’re working remotely or at a site, you’ll feel part of a team that values contribution, mutual respect, and ongoing support. Serco encourages growth through real-world challenges and professional development.

🚀 Career Growth Opportunities

At Serco, you’ll have opportunities to: – Grow into team lead or specialist roles. – Transition into other departments such as project coordination, compliance, or government consulting. – Receive ongoing feedback and training to develop both technical and soft skills.

🌍 Diversity, Equity, Inclusion, and Belonging

Serco is an equal opportunity employer that embraces diversity in all forms. They encourage applications from: – Aboriginal and Torres Strait Islander peoples – LGBTQIA+ individuals – Veterans – People with disabilities – People from culturally diverse backgrounds

Serco also supports employee networks to build community and foster belonging.

📢 Equal Opportunity Statement

Serco is committed to maintaining a fair and equitable hiring process. All qualified candidates will be considered without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, or disability status.

🖥️ Remote Work Policy

This is a fully remote role. You’ll need: – A reliable internet connection – A quiet, suitable home office environment – Your own equipment (e.g., laptop, headset)

Training, daily communication, and work management are all conducted online using Serco’s virtual systems.

📝 Application Process

1. ✅ Submit your online application via the LinkedIn job portal.
2. 🧠 Complete online assessments, including behavioral and computer-based tests.
3. 🧾 Attend a virtual info session to learn more about working in Serco’s virtual contact centre.
4. 📄 Undergo a pre-employment check, including police and security clearances.

📅 Application Deadline

Info not available – Check on LinkedIn

📨 How to Apply

If you’re ready to contribute to meaningful government services from home, apply here.

🔗 Social Media Links

• Serco on LinkedIn
• Serco Careers on Facebook
• Serco Twitter

❓ FAQs or Additional Information

• Is equipment provided? No, you’ll need your own computer and headset.
• Do I need prior experience? Not necessarily—just great communication and willingness to learn.
• Is training paid? Yes, full-time paid training is provided for 6 weeks.

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