Job Summary Table of Receptionist

🌟 Job Description Summary

Holmes Hotel London is seeking a part-time Receptionist (20 hours weekly) to be the welcoming face of their unique boutique hotel. As the first and last point of contact for guests, you’ll create lasting impressions through exceptional customer service and a helpful, can-do attitude.

📋 Responsibilities

• Provide a warm, professional welcome to all hotel guests upon arrival and a fond farewell upon departure
• Process check-ins and check-outs efficiently while maintaining the highest standards of customer service
• Handle guest inquiries, requests, and concerns promptly and courteously
• Manage reservation systems and room allocations effectively
• Process payments and maintain accurate financial records
• Coordinate with other departments to ensure seamless guest experiences
• Answer telephone calls professionally and direct them appropriately
• Provide information about hotel services, local attractions, and transportation options
• Assist with administrative tasks as required

💼 Required Qualifications for the Receptionist Position

The ideal candidate for this hospitality receptionist role at Holmes Hotel London will demonstrate several key qualities and skills that align with the hotel’s commitment to personalized service. To succeed in this front desk position, you should possess:

• Excellent interpersonal skills with a natural ability to connect with diverse guests
• A proactive approach to guest requests, handling them promptly, helpfully, and with genuine care
• Strong command of English language with exceptional verbal and written communication skills
• Previous experience in a customer-facing role, preferably in the hospitality sector
• Alignment with Holmes Hotel’s core values: Confidence, Understanding, Playful, Curious, Elegant, and Easy
• Ability to remain calm under pressure during busy periods
• Basic computer literacy and familiarity with hotel management systems (desirable)
• Flexibility to work varying shifts as needed

🎁 Benefits and Perks

Holmes Hotel London offers an impressive benefits package to their Receptionist staff, demonstrating their commitment to employee wellbeing and professional development:

• Competitive salary of £13.48 per hour plus performance incentives
• Heavily discounted hotel room rates throughout Europe (extending to the Radisson Hotel Group)
• Friends and family discounts on accommodations
• 50% discount on food and beverages at hotel restaurants and bars (for your entire party)
• Generous 30 days holiday per year (including bank holidays)
• Two complimentary meals per day – available even on days off!
• Financial flexibility with access to 40% of your pay before payday through Wagestream
• Lucrative “Recommend a Friend” scheme offering £750 bonuses
• BenefitHub membership providing discounts at hundreds of retailers, supermarkets, attractions, restaurants, and cinemas
• Vitality at work scheme with substantial gym discounts and wellness benefits
• Ride to Work Scheme with free local cycling lessons
• Travel season ticket loans
• 24/7 Employee Assistance Programme for personal and professional support
• Advanced rota publishing (minimum two weeks notice)
• Departmental productivity and service incentive schemes
• Uniforms provided with complimentary dry cleaning service
• Annual staff parties and social events
• Company pension plan
• Award-winning training and development opportunities

🏢 Company Overview

Holmes Hotel London is a distinctive boutique hotel nestled in the heart of Marylebone. The establishment prides itself on delivering tailored, personalized experiences that cater to the individual needs of each guest. With its unique character and commitment to excellence, Holmes Hotel positions itself as “a home away from home for curious minds,” making it the perfect base from which to explore London.

💼 Company Culture

At Holmes Hotel London, the workplace culture is built around six core values: Confidence, Understanding, Playful, Curious, Elegant, and Easy. These values inform every aspect of hotel operations and employee interactions. The hotel fosters an environment where staff are encouraged to bring their authentic selves to work, creating genuine connections with guests and colleagues alike. Team members enjoy a collaborative atmosphere where innovation and personal development are celebrated.

🚀 Career Growth Opportunities

A position as a Receptionist at Holmes Hotel London offers excellent prospects for career advancement within the hospitality industry. The hotel’s connection to the wider Radisson Hotel Group provides potential pathways for progression both locally and internationally. With award-winning training programs in place, staff members can develop specialized skills and expertise that enhance their professional profiles and open doors to supervisory and management roles.

🌈 Diversity, Equity, Inclusion, and Belonging

Holmes Hotel London is committed to creating a diverse and inclusive workplace where all team members feel valued and respected. The hotel recognizes that diverse perspectives enrich the guest experience and contribute to the overall success of the business.

⚖️ Equal Opportunity Statement

Holmes Hotel London is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

🏠 Remote Work Policy

This Receptionist position requires on-site presence at Holmes Hotel London, located in Marylebone. Due to the nature of front desk operations and the importance of face-to-face guest interactions, remote work is not applicable for this role.

📝 Application Process

1. Submit your application through the official LinkedIn job posting
2. Shortlisted candidates will be contacted for an initial telephone screening
3. Successful candidates will be invited for an in-person interview at Holmes Hotel London
4. Final-round candidates may participate in a brief practical assessment
5. Reference checks will be conducted prior to making an offer

⏰ Application Deadline

Please refer to the LinkedIn job posting for the most current application deadline information.

📨 How to Apply

Interested candidates should apply directly through the LinkedIn job posting using the link provided below. Please include an updated CV and a brief cover letter explaining why you would be an ideal fit for the Receptionist role at Holmes Hotel London.

Apply Now

🔗 Social Media Links

For more information about Holmes Hotel London, please visit their LinkedIn profile or official website through the provided application link.

❓ FAQs or Additional Information

Q: What are the typical working hours for this position?

A: This is a part-time position of 20 hours per week. Specific shift patterns will be discussed during the interview process.

Q: Is there potential for this role to become full-time in the future?

A: While this position is currently advertised as part-time, there may be opportunities for increased hours based on business needs and individual performance.

Q: What training will be provided?

A: Holmes Hotel London offers comprehensive onboarding and continuous training programs to ensure all team members can perform their roles with confidence and excellence.

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