Job Summary Table of Principal Customer Success Manager

💼 Job Description Summary

Join LinkedIn as a Principal Customer Success Manager and lead transformative customer success strategies for global clients. Drive engagement, optimization, and innovation across multinational organizations while ensuring maximum ROI on LinkedIn’s Hiring Solutions.

🎯 Key Responsibilities

Customer Success Manager responsibilities include: – Proactive ownership and management of key customer moments to establish credibility and trust as a business advisor – Partner with sales counterparts on prioritized customers to drive overall customer adoption and enhance customer success – Develop innovative ways to share relevant data and insights through operational reviews and Strategic Value Reviews – Create and execute large solution implementations tied to customer objectives and success criteria – Maintain robust understanding of LinkedIn’s Talent Solutions and industry knowledge for effective customer engagement – Act as change agent for internal systems, processes, and external product workflows – Serve as voice of the customer providing feedback to Product, Content, and other teams – Proactively identify business gaps and lead cross-functional global projects – Deliver measurable success through executive engagements and ROI validation – Travel up to 30% as required for customer success initiatives

🌟 Benefits and Perks

Customer Success Manager benefits: – Hybrid work flexibility with trust-centered approach – Professional development and growth investment opportunities – Collaborative culture built on trust, care, inclusion, and fun – Access to LinkedIn’s global professional network – Opportunity to work with multinational organizations – Executive-level engagement opportunities – Cross-functional project leadership experience

🏢 Company Overview

LinkedIn stands as the world’s largest professional network, dedicated to creating economic opportunity for every member of the global workforce. Our platform helps people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights daily. We’re committed to providing transformational opportunities for our employees by investing in their growth and development.

As a Customer Success Manager at LinkedIn, you’ll join a company that aspires to create a culture built on trust, care, inclusion, and fun where everyone can succeed.

🤝 Company Culture

Customer Success Manager culture at LinkedIn: LinkedIn’s flexible work approach centers on trust and optimization for culture, connection, and clarity. The company values innovation, collaboration, and the evolving needs of business. Our culture emphasizes creating meaningful connections between professionals worldwide while maintaining a supportive environment for employee growth.

The Customer Success Manager role embodies LinkedIn’s commitment to helping both external clients and internal team members achieve their professional goals through strategic partnerships and innovative solutions.

📈 Career Growth Opportunities

Customer Success Manager career advancement: This Principal Customer Success Manager position offers exceptional growth opportunities within LinkedIn’s expanding customer success organization. You’ll lead cross-functional global projects, engage with C-level executives, and drive strategic initiatives that impact multinational organizations.

 Diversity, Equity, Inclusion, and BelongingCareer development includes exposure to various stakeholders, product teams, and international markets. The role provides pathways to senior leadership positions in customer success, account management, and strategic consulting.

Advanced Skills Development for Customer Success Managers

• Executive relationship management and strategic consulting
• Data analysis and ROI measurement expertise
• Global project leadership and change management
• Product adoption and workflow optimization
• Cross-functional collaboration and influence without authority

🌍 Diversity, Equity, Inclusion, and Belonging

LinkedIn is committed to creating an inclusive environment where every Customer Success Manager can thrive. We believe diverse perspectives drive innovation and better serve our global customer base. Our commitment to equity ensures fair opportunities for professional growth and advancement.

The Customer Success Manager role specifically requires business proficiency in Korean, demonstrating our commitment to serving diverse, global markets and providing culturally relevant customer experiences.

⚖️ Equal Opportunity Statement

LinkedIn provides equal employment opportunities to all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected characteristic. We are committed to creating an inclusive workplace where every Customer Success Manager can contribute their unique talents and perspectives.

🏠 Remote Work Policy

Customer Success Manager remote work policy: This Customer Success Manager position follows LinkedIn’s hybrid work model, performed both from home and LinkedIn offices on select days. The flexible arrangement is determined by business needs and team collaboration requirements.

Remote work support includes necessary tools, technology, and resources to ensure effective customer engagement and team collaboration. The hybrid model maintains work-life balance while preserving essential in-person connections for customer success initiatives.

📝 Application Process

Customer Success Manager application steps: 1. Submit your application through LinkedIn’s official job portal 2. Complete initial screening focused on customer success experience and Korean language proficiency 3. Participate in behavioral and technical interviews with customer success team leaders 4. Engage in case study presentation demonstrating strategic thinking and customer advocacy 5. Final interview with senior leadership and cross-functional team members

⏰ Application Deadline

Application deadline for this Customer Success Manager position is ongoing. LinkedIn reviews applications on a rolling basis, with priority given to qualified candidates who demonstrate strong customer success experience and Korean language proficiency.

🚀 How to Apply

To apply for this Customer Success Manager position: Visit the official LinkedIn job posting and submit your complete application including resume, cover letter highlighting your customer success experience, and examples of strategic customer engagements. Ensure your application demonstrates Korean language proficiency and relevant industry experience.

Apply directly through LinkedIn’s job portal

📱 Social Media Links

Connect with LinkedIn on social media to stay updated on Customer Success Manager opportunities: – LinkedIn Official Company Page – LinkedIn Career Updates – LinkedIn Learning Resources – LinkedIn Customer Success Community

❓ FAQs for Customer Success Manager Role

Q: What makes this Customer Success Manager role unique?

A: This Principal Customer Success Manager position offers the opportunity to work with global multinational organizations, drive strategic initiatives, and influence product development while maintaining executive-level relationships.

Q: Is Korean language proficiency mandatory for this Customer Success Manager position?

A: Yes, business proficiency in Korean is a basic qualification requirement as this Customer Success Manager role involves engaging with Korean-speaking customers.

Q: What travel requirements exist for this Customer Success Manager role?

A: The position requires up to 30% travel to support customer success initiatives and maintain strategic relationships with global clients.

Q: How does LinkedIn support Customer Success Manager professional development?

A: LinkedIn invests in employee growth through training programs, cross-functional project opportunities, and access to executive-level engagements that enhance strategic consulting skills.

This Customer Success Manager opportunity at LinkedIn represents a unique chance to impact global organizations while advancing your career in customer success management. Join a company that values innovation, inclusion, and professional growth while helping transform how the world works.

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