Job Summary Table of Passenger Agent Position

Job Description Summary

Balearia, a leading shipping company and certified TOP Employer 2025, is seeking a full-time Passenger Agent for their operations in Palma de Mallorca. This customer-facing role involves managing passenger services, ticket sales, and boarding processes while providing exceptional service in a dynamic maritime environment.

🌊 Passenger Agent Role at Balearia: Your Maritime Career Opportunity

Are you passionate about customer service and excited by the prospect of working in the maritime industry? Balearia, a leading shipping company in Spain, is currently seeking a dedicated Passenger Agent to join their team in the beautiful coastal city of Palma de Mallorca. This full-time position offers not just a job, but a career opportunity with a company recognized as a TOP Employer 2025, demonstrating their commitment to creating an exceptional workplace environment.

Working as a Passenger Agent at Balearia means becoming part of a vibrant team of over 2,000 professionals who are driving innovation and sustainable development in the maritime sector. If you enjoy interacting with people, have strong customer service skills, and can speak English at a B2 level, this position could be your gateway to a rewarding career in the maritime industry.

🔍 About the Passenger Agent Position

The Passenger Agent role is crucial for maintaining Balearia’s high standards of customer service. As the face of the company, you’ll be responsible for ensuring passengers have a smooth and enjoyable experience from the moment they purchase their tickets until they board the vessel. This position requires individuals who are detail-oriented, have excellent communication skills, and can maintain composure in a fast-paced environment.

✅ Responsibilities

• Provide comprehensive information to customers about destinations, schedules, fares, and services, ensuring they receive accurate and helpful guidance
• Process reservation requests, sell tickets, and handle payments efficiently and accurately
• Manage the boarding process by issuing tickets and boarding passes to passengers, facilitating their access to vessels
• Perform daily personal cash register closings to balance the general accounting
• Create passenger lists and submit them to various public organizations as required
• Digitize documentation for passenger rebate control as requested by Public Administrations
• Handle administrative and operational tasks related to passenger services and maritime operations
• Work in rotating morning or afternoon shifts to ensure consistent coverage of passenger needs

🎯 Requirements for Success as a Passenger Agent

• Minimum of 1 year of customer service experience, preferably in transportation, tourism, or hospitality
• English language proficiency at B2 level (upper intermediate) – additional languages are highly valued
• Ability to work rotating shifts (morning or afternoon)
• Strong communication and interpersonal skills for effective customer interactions
• Detail-oriented approach to documentation and financial transactions
• Adaptability to handle various situations in a dynamic environment
• Comfort with basic technology and administrative systems

💼 Why Choose a Maritime Career with Balearia?

Balearia stands out as an employer not just for its position as a leader in the maritime industry, but for its comprehensive approach to employee wellbeing and professional development. The company’s recognition as a TOP Employer 2025 is testament to their commitment to creating a workplace where employees can thrive both personally and professionally.

🌟 Benefits and Perks of Working at Balearia

• Competitive compensation package with an annual gross salary of €23,931
• Continuous professional development through Balearia’s corporate school (EDEB), with training programs tailored to enhance your skills and capabilities
• Flexible compensation options allowing you to allocate part of your salary to social benefits (health, food, transportation, childcare, etc.), resulting in tax savings
• Collaborative work environment where your ideas and contributions are valued and respected
• Unique workplace setting with facilities overlooking the sea, offering the rare perk of enjoying your daily meals with ocean views
• Additional social benefits including special discount platforms and employee tickets
• Opportunity to be part of a leading company in the shipping sector with established values and corporate culture
• Commitment to creating an excellent work environment as certified by their TOP Employer recognition

🚢 Company Overview: Discover Balearia

Balearia has established itself as a leader in the maritime sector, employing more than 2,000 dedicated professionals across its operations. The company distinguishes itself through its commitment to innovation and sustainable development within the shipping industry. Balearia’s success is built on the passion and dedication of its teams, for whom the company demonstrates a high level of commitment to their growth and wellbeing.

🌐 Company Culture at Balearia

At Balearia, the workplace culture emphasizes collaboration, innovation, and personal development. The company has invested in creating a first-class work environment, which has earned them the prestigious TOP Employer 2025 certification. This recognition affirms Balearia’s dedication to implementing best practices in human resources and fostering a positive workplace culture.

The company’s values are encapsulated in their hashtags #WeAreBalearia and #TopEmployer, reflecting their pride in their identity and commitment to excellence in employment practices. Employees at Balearia are not just staff members but valued contributors to the company’s ongoing success and growth in the competitive maritime sector.

📈 Career Growth Opportunities

Joining Balearia as a Passenger Agent opens doors to numerous career advancement possibilities within the maritime industry. The company’s commitment to employee development through their corporate school (EDEB) provides pathways for skill enhancement and professional growth. Whether you aspire to advance within customer service, move into operations management, or explore other facets of the maritime business, Balearia offers a solid foundation for your career journey.

✍️ Application Process

To apply for the Passenger Agent position at Balearia in Palma de Mallorca, interested candidates should submit their application through the LinkedIn job posting. While specific application steps are not detailed in the original posting, candidates should prepare a resume highlighting their customer service experience and language skills, particularly their B2 level English proficiency.

Remember that demonstrating your understanding of the maritime industry or expressing genuine interest in this sector could help your application stand out. As this position requires direct customer interaction, emphasizing your communication skills and experience in handling customer queries would be advantageous.

For more information about the position or to submit your application, please visit the original job posting on LinkedIn.

🌍 Diversity and Equal Opportunity

While specific statements regarding diversity and equal opportunity were not included in the original job posting, Balearia’s commitment to creating an excellent workplace environment suggests a positive approach to inclusivity and fair employment practices, as evidenced by their TOP Employer certification.

Join Balearia in Palma de Mallorca today and embark on an exciting career journey in the maritime industry, where your customer service skills can make a real difference in passengers’ travel experiences while you enjoy the benefits of working for a leading employer in a beautiful coastal location.

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