⚡ Job Summary Table of Representative

🎯 Job Description Summary

The Member Services Representative at Baylor Tom Landry Fitness Center plays a crucial role in ensuring exceptional member satisfaction through proactive engagement, personalized attention, and professional customer service excellence in a dynamic fitness environment.

🔥 Essential Member Services Representative Responsibilities

The Member Services Representative position encompasses diverse customer service duties that directly impact member retention and satisfaction. This customer service role requires strong interpersonal skills and fitness facility knowledge.

• Proactive Member Engagement: Visit with fitness center guests regularly to assess their needs, provide personalized attention, and ensure optimal member experience through effective conversation and professional service delivery.

• Customer Service Excellence: Utilize advanced problem-solving and conflict resolution techniques to address member complaints, resolve concerns promptly, and maintain high standards of customer service satisfaction.

• Fitness Floor Operations: Monitor and instruct members on safe, effective usage of cardiovascular equipment, durability training machines, and other fitness areas while maintaining equipment cleanliness and performing routine maintenance checks.

• Administrative Support: Distribute and organize essential amenities including water, towels, magazines, and newspapers while maintaining organized, welcoming fitness facility environments.

• Professional Development: Attend scheduled meetings, training workshops, and continuing education sessions to enhance customer service skills and stay current with fitness industry best practices.

• Program Promotion: Actively promote internal and external fitness center programs, services, and initiatives to enhance member engagement and facility utilization rates.

• Safety Compliance: Ensure member safety through proper equipment instruction, facility monitoring, and adherence to established safety protocols and emergency procedures.

💰 Benefits and Perks

Baylor Tom Landry Fitness Center offers comprehensive benefits designed to support employee wellbeing and professional growth throughout your Member Services Representative career journey.

• Immediate Health Coverage: Gain immediate eligibility for comprehensive health and welfare benefits package from your first day of employment.

• Retirement Savings: Participate in 401(k) savings plan with generous dollar-for-dollar company match up to 5% of your salary contribution.

• Educational Support: Take advantage of tuition reimbursement programs to advance your education and professional development in customer service or fitness-related fields.

• Paid Time Off: Begin accruing PTO from Day 1 of employment, ensuring work-life balance and personal time for Member Services Representative staff.

• Professional Certifications: Receive CPR/AED certification training through Baylor Tom Landry Fitness Center to enhance your qualifications and emergency response capabilities.

🏢 Company Overview

Baylor Tom Landry Fitness Center represents excellence in healthcare-affiliated fitness services, combining medical expertise with state-of-the-art fitness facilities. As part of the renowned Baylor Scott & White Health system, our fitness center maintains the highest standards of member care and professional service delivery.

Our Member Services Representative team plays an integral role in creating welcoming, supportive environments where members achieve their personal fitness goals safely and effectively.

🌟 Company Culture for Member Services Representatives

The fitness center culture emphasizes teamwork, professional excellence, and genuine care for member wellbeing. Member Services Representatives work in collaborative environments that value continuous learning, customer service innovation, and personal growth.

Our diverse team includes fitness professionals, customer service specialists, and healthcare experts who share a common commitment to member satisfaction and community wellness. The work environment encourages open communication, creative problem-solving, and professional development opportunities.

📈 Career Growth Opportunities

Member Services Representative positions at Baylor Tom Landry Fitness Center offer excellent pathways for career advancement within the healthcare and fitness industries. Opportunities include progression to senior customer service roles, fitness management positions, or specialized healthcare fitness programs.

The healthcare affiliation provides unique opportunities to expand into medical fitness, rehabilitation services, or healthcare administration. Many Member Services Representatives leverage their experience to pursue certifications in personal training, fitness management, or healthcare customer service specializations.

🤝 Diversity, Equity, Inclusion, and Belonging

Baylor Tom Landry Fitness Center is committed to fostering inclusive environments where all Member Services Representative staff and members feel valued, respected, and empowered to succeed. We celebrate diversity in backgrounds, experiences, and perspectives as essential to our mission of comprehensive community wellness.

Our customer service approach embraces cultural sensitivity, accessibility accommodations, and personalized member care that reflects our diverse Dallas community demographics.

⚖️ Equal Opportunity Statement

Baylor Tom Landry Fitness Center provides equal employment opportunities for all Member Services Representative candidates and employees regardless of race, color, religion, gender, sexual orientation, age, national origin, disability status, or veteran status.

🏠 Remote Work Policy

This Member Services Representative position requires on-site presence at Baylor Tom Landry Fitness Center to provide direct member services, facility monitoring, and equipment assistance. The role involves evening and weekend shifts to accommodate diverse member schedules and ensure consistent customer service coverage.

📝 Application Process for Member Services Representative

1. Submit Application: Complete online application through LinkedIn job portal with current resume highlighting customer service experience and fitness knowledge.

2. Interview Process: Participate in comprehensive interviews focusing on customer service scenarios, conflict resolution abilities, and fitness facility familiarity.

3. Background Verification: Complete background checks, reference verification, and health clearances required for healthcare-affiliated fitness facility employment.

⏰ Application Deadline

Info not available – Apply promptly for immediate consideration for this Member Services Representative opportunity.

🚀 How to Apply

Submit your Member Services Representative application through the LinkedIn job portal. Include a detailed resume emphasizing customer service experience, fitness knowledge, and relevant certifications. Highlight your communication skills and passion for helping others achieve their fitness goals.

Apply for Member Services Representative Position

📱 Social Media Links

• LinkedIn Job Portal

❓ FAQs for Member Services Representative Position

Q: What certifications are required for Member Services Representatives?

A: CPR/AED certification is required and can be provided through Baylor Tom Landry Fitness Center training programs.

Q: Is bilingual ability required?

A: English fluency is required; bilingual skills are preferred and advantageous for serving diverse Dallas community members.

Q: What are the typical working hours?

A: The position includes evening and weekend shifts to accommodate member schedules and ensure comprehensive customer service coverage.

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