Job Summary Table of Medical Office Assistant

Job Description Summary

🏥 An exciting opportunity for a Medical Office Assistant to join a dynamic medical team in downtown Montreal, providing exceptional administrative support and patient care in a cutting-edge clinical environment.

Responsibilities

Medical Office Assistant Administrative Duties

• Handle specific requests from assigned physicians, ensuring timely and accurate response to medical staff needs
• Answer patient phone calls professionally, addressing concerns and routing them appropriately
• Sort and prioritize messages for physicians or nurses according to urgency and importance
• Contact external medical clinics to schedule follow-up appointments for patients, ensuring continuity of care
• Follow up on missing test results when necessary, maintaining complete patient records
• Perform related administrative tasks as required, supporting the efficient operation of the medical clinic

Patient Care and Service Excellence

• Act as a primary point of contact for high-profile executive patients, representing the clinic professionally
• Address client questions promptly and ensure minimal wait times, enhancing the patient experience
• Maintain a polite, courteous demeanor in all patient interactions, even during stressful situations
• Schedule internal appointments for patients efficiently, optimizing clinic workflow
• Ensure exceptional patient satisfaction through attentive service and effective communication
• Uphold strict confidentiality of sensitive medical information at all times

Team Collaboration

• Work collaboratively with medical staff to achieve departmental goals and optimize patient care
• Maintain open communication with physicians, nurses, and other administrative staff
• Contribute to a positive team environment through reliability and professional conduct
• Support colleagues during high-volume periods to ensure consistent service quality

Benefits and Perks

• Stable work schedule (Monday to Friday, 8:30 a.m. to 4:30 p.m.)
• Opportunity to work with cutting-edge medical technology
• Professional development opportunities in medical administration
• Downtown Montreal location (600 de Maisonneuve Boulevard West) with excellent accessibility
• Collaborative and passionate team environment
• Exposure to high-profile clientele and medical professionals

Company Overview

Our medical clinic is committed to providing exceptional healthcare services using innovative approaches and cutting-edge technology. Located in the heart of downtown Montreal, we serve a diverse patient population including high-profile executives. Our dedicated team of medical professionals and administrative staff work together to create a supportive, efficient healthcare environment focused on patient satisfaction and well-being.

Company Culture

The clinic prides itself on a dynamic, passionate work environment where team members genuinely enjoy interacting with patients. We value professionalism, attention to detail, and a commitment to exceptional service. Our collaborative culture encourages open communication, mutual support, and continuous improvement. Team members thrive in this fast-paced yet rewarding setting, where making a positive difference in patients’ healthcare experience is a shared priority.

Career Growth Opportunities

As a Medical Office Assistant, you’ll gain valuable experience in healthcare administration and patient service. This role provides excellent exposure to medical terminology, clinical processes, and healthcare operations. Opportunities for skill development and advancement exist for motivated individuals who demonstrate excellence in administrative support, patient care, and team collaboration. The experience gained in this position creates a solid foundation for career growth within healthcare administration.

Diversity, Equity, Inclusion, and Belonging

Our medical clinic values diversity and is committed to creating an inclusive environment where all employees feel respected and valued. We believe diverse perspectives enhance our ability to serve our diverse patient population effectively. We strive to maintain a workplace culture that celebrates differences and promotes equal opportunities for all staff members regardless of background.

Equal Opportunity Statement

We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

Remote Work Policy

This position requires on-site presence at our Montreal clinic location. The Medical Office Assistant must be available between 7:30 a.m. and 5:00 p.m. based on operational needs, with standard hours being Monday to Friday, 8:30 a.m. to 4:30 p.m.

Application Process

1. Submit your resume and cover letter through the LinkedIn job portal
2. Selected candidates will be contacted for initial phone screening
3. Qualified applicants will be invited for in-person interviews
4. Final candidates may complete a skills assessment focusing on administrative abilities and customer service
5. Reference checks will be conducted prior to final offer

Application Deadline

Info not available

How to Apply

Interested candidates should apply directly through the LinkedIn job posting. Please include a resume and cover letter highlighting your relevant experience in customer service, administrative support, and any experience in healthcare settings. Bilingual candidates (English/French) are strongly encouraged to apply.

Social Media Links

For more information about career opportunities in medical administration, connect with healthcare professionals on LinkedIn.

FAQs or Additional Information

What qualifications do I need for this Medical Office Assistant position?

The minimum qualifications include a high school diploma and at least one year of customer service experience. Bilingualism (English/French, spoken and written) is essential for this role, as is basic knowledge of MS Office applications (Outlook, Excel, Word). Knowledge of medical terminology is considered an asset.

What personal attributes are important for this Medical Office Assistant role?

Successful candidates will demonstrate attention to detail, precision, politeness, courtesy, fast execution, discretion, respect for confidentiality, reliability, punctuality, good stress and priority management, ability to multitask, and a neat, professional appearance.

What are the working hours for this Medical Office Assistant position?

The standard schedule is Monday to Friday, 8:30 a.m. to 4:30 p.m. (37.5 hours/week). However, candidates must be available between 7:30 a.m. and 5:00 p.m. based on operational needs.

Is this Medical Office Assistant position suitable for entry-level candidates?

Yes, this position is suitable for entry-level candidates with at least one year of customer service experience. A high school diploma is required, and previous experience in a medical setting, while beneficial, is not mandatory.

Where is this Medical Office Assistant position located?

This position is located at 600 de Maisonneuve Boulevard West, Montreal, H3A 3J2, in downtown Montreal, Quebec, Canada.

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