📊 Job Summary Table of Level 1 Technician

🎯 Job Description Summary

Level 1 Technician opportunity at Andromeda offers motivated IT professionals the chance to join a dynamic service team providing exceptional technical support to clients. This IT Support position combines hands-on troubleshooting with excellent customer service in a hybrid work environment.

💼 Level 1 Technician Responsibilities

As a Level 1 Technician at Andromeda, you’ll be integral to our IT Support operations. Your primary technical support duties include:

• Answering live customer calls within a 15-minute response cap, providing immediate IT Support solutions
• Resolving technical issues efficiently or escalating complex problems to senior Level 1 Technician specialists
• Managing email and portal tickets through comprehensive troubleshooting processes
• Operating ConnectWise ticketing system to handle all technical alerts and maintain service quality
• Collaborating with IT Support team members to ensure continuous learning and professional growth
• Performing basic network troubleshooting for various client systems and configurations
• Supporting Microsoft Office applications, QuickBooks, and Adobe software installations and maintenance
• Maintaining professional customer interactions while delivering excellent technical support services

🌟 Benefits and Perks

Andromeda values Level 1 Technician professionals with comprehensive benefits:

• Competitive salary range of $40,000 – $50,000 for IT Support specialists
• Blue Cross Blue Shield Health Insurance with comprehensive medical coverage
• Dental and Vision Insurance plans for complete healthcare protection
• Optional 401K retirement plan with company matching up to 2% of salary
• Flexible vacation policy available after one year of technical support service
• Optional life and disability coverage for additional financial security
• Paid holidays, sick days, and vacation time promoting work-life balance
• Quarterly company briefings keeping Level 1 Technician staff informed about organizational developments

🏢 Company Overview

Andromeda stands as a 30-year technology service company with original founders actively involved in daily operations. Our IT Support team operates from headquarters in Lockport, Illinois, serving clients with cutting-edge technology solutions. The company’s foundation rests on four core values: Communication, Action, Ownership, and Grit, which guide every Level 1 Technician interaction and technical support delivery.

🤝 Company Culture

Our Level 1 Technician team thrives in a collaborative environment emphasizing professional growth and excellence. IT Support specialists work within a close-knit 10-12 person service department, fostering mentorship and knowledge sharing. The company culture promotes continuous learning, enabling technical support professionals to advance their careers while maintaining exceptional service standards.

Andromeda’s commitment to Level 1 Technician development includes hands-on testing opportunities, ensuring practical skill application. Regular team collaboration sessions help IT Support specialists stay current with evolving technology trends and client needs.

📈 Career Growth Opportunities

Level 1 Technician positions at Andromeda offer excellent advancement potential within the IT Support field. Our structured career development program enables technical support professionals to progress to senior technician roles, specializing in advanced network administration, system management, or client relationship management.

The company’s 30-year industry presence provides Level 1 Technician specialists with exposure to diverse technology environments, from legacy systems to cutting-edge solutions. This comprehensive experience accelerates professional development and opens doors to specialized IT Support career paths.

🌈 Diversity, Equity, Inclusion, and Belonging

Andromeda fosters an inclusive workplace where Level 1 Technician professionals from all backgrounds contribute to our success. We believe diverse perspectives strengthen our IT Support capabilities and enhance client service quality. Our commitment to equity ensures all technical support team members have equal opportunities for growth and recognition.

⚖️ Equal Opportunity Statement

Andromeda is an equal opportunity employer committed to creating a diverse workforce. All Level 1 Technician applications are considered without regard to race, color, religion, gender, sexual orientation, age, national origin, disability status, or veteran status. We encourage qualified IT Support candidates from all backgrounds to apply.

🏠 Remote Work Policy

Our Level 1 Technician positions offer a hybrid work arrangement combining office collaboration with remote flexibility. IT Support specialists work two days in the Lockport office and three days from home, maintaining optimal work-life balance while ensuring effective client service. Monthly office meetings are required for team coordination and professional development.

Technical support professionals receive comprehensive remote work support, including necessary equipment and software access. The hybrid model ensures Level 1 Technician team members stay connected while enjoying location flexibility.

🔧 Essential Level 1 Technician Skills

Successful IT Support candidates demonstrate:

• Microsoft Server Operating Systems proficiency (2008-2019 versions)
• Windows workstation expertise spanning XP through Windows 11
• Microsoft Office suite knowledge including advanced troubleshooting capabilities
• QuickBooks and Adobe software support experience
• Network layers 1, 2, and 3 understanding for comprehensive technical support
• ConnectWise ticketing system management skills
• Strong work ethic with professional customer service orientation

📝 Application Process

1. Submit your application through our LinkedIn job portal with updated resume highlighting IT Support experience
2. Complete initial screening demonstrating Level 1 Technician knowledge and problem-solving abilities
3. Participate in hands-on technical assessment showcasing technical support skills and troubleshooting expertise
4. Undergo background screening and drug testing as required for all Andromeda positions

⏰ Application Deadline

Info not available – Apply as soon as possible to secure your Level 1 Technician opportunity.

🚀 How to Apply

Ready to launch your IT Support career? Apply immediately through our LinkedIn job posting. Submit your resume highlighting relevant technical support experience and Level 1 Technician qualifications.

📱 Social Media Links

Connect with Andromeda for Level 1 Technician updates and company news: – LinkedIn Company Page

❓ FAQs or Additional Information

Q: What makes this Level 1 Technician position unique?

A: Our IT Support role combines technical growth with excellent benefits in a hybrid work environment, supported by a 30-year industry leader.

Q: Is prior ConnectWise experience required?

A: While beneficial, motivated Level 1 Technician candidates with strong technical support foundations can learn our systems quickly.

Q: What advancement opportunities exist?

A: IT Support specialists can progress to senior technician roles, specializing in network administration, system management, or client relations.

Source: LinkedIn Job Posting

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