📊 Job Summary Table of Learning Development Designer

💼 Job Description Summary

Join Xero as a Learning & Development Designer and create world-leading learning experiences for global customer experience teams. This role focuses on designing sustainable, scalable, and engaging learning solutions that empower CX specialists across New Zealand, Australia, United States, and United Kingdom to deliver exceptional customer support.

🎯 Key Responsibilities for Learning Development Designer

• Conduct comprehensive discovery analysis to recommend engaging and effective learning solutions that align with business objectives and learner needs
• Collaborate extensively with subject matter experts to define precise learning requirements and build high-quality learning artifacts that enhance employee performance
• Design and deliver exceptional learning experiences that accelerate employee onboarding processes, enhance workforce skills, and foster continuous learning culture
• Maintain comprehensive learning programmes including frameworks, systems, and resources to ensure alignment with industry best practices and organizational goals
• Analyze detailed feedback and evaluations to drive continuous improvement initiatives and ensure optimal learning outcomes for all participants
• Contribute innovative ideas and solutions for customer experience improvements that benefit both internal teams and external customers
• Stay current with learning development trends through professional organizations, educational opportunities, and networking to bring cutting-edge solutions

🌟 Essential Skills for Learning Development Designer Role

The ideal Learning Development Designer candidate will possess strong instructional design expertise with at least 2+ years of hands-on experience in content development. Proficiency with eLearning tools, particularly Articulate 360, is crucial for success in this learning development designer position.

Candidates must demonstrate exceptional ability to assess learning outcomes and measure training effectiveness. The learning development designer role requires individuals with high emotional intelligence, excellent collaboration skills, and outstanding communication abilities to work effectively with diverse global teams.

Strong project management capabilities are essential, as the learning development designer will manage end-to-end learning projects from conception to implementation. Experience in high-level design and storyboarding of learning materials will be highly valued for this learning development designer opportunity.

💰 Benefits and Perks

• Generous paid leave policy allowing flexible use of time off plus statutory holidays for optimal work-life balance
• Dedicated wellness leave specifically for physical and mental wellbeing, plus comprehensive Employee Assistance Program for entire family
• Comprehensive insurance coverage including health insurance, life insurance, and income protection for financial security
• Wellness and sports programs promoting healthy lifestyle choices and team building activities
• 26 weeks paid parental leave for primary caregivers, demonstrating commitment to family support
• Employee Share Plan providing opportunity to participate in company growth and success
• Beautiful office spaces with flexible working arrangements supporting productivity and comfort

🏢 Company Overview

Xero stands as a leading cloud-based accounting software company dedicated to helping small businesses supercharge their operations. The company focuses on automating routine tasks, surfacing actionable insights, and connecting businesses with essential data, advisors, and applications. Xero’s mission centers on making life better for small businesses while building a stronger global economy.

The Customer Experience team operates across multiple time zones in New Zealand, Australia, United States, and United Kingdom, providing 24/7 support to Xero users worldwide. This global approach ensures customers receive beautiful experiences and clearly understand how Xero adds value to their businesses.

🎨 Company Culture and Learning Development Designer Environment

Xero maintains a collaborative, innovative culture built on core values of kindness, collaboration, customer focus, and action-oriented approach. The learning development designer role operates within this supportive environment where creativity and innovation are highly encouraged.

The CX Learning & Development Design team fosters continuous learning and professional growth. Learning development designer professionals work in an agile environment that adapts quickly to changing business needs while maintaining high standards for employee development and customer satisfaction.

📈 Career Growth Opportunities for Learning Development Designer

The learning development designer position offers significant opportunities for professional advancement within Xero’s expanding global operations. Career progression paths include senior learning development designer roles, learning strategy leadership positions, and broader organizational development responsibilities.

Xero actively supports continuous learning through professional development programs, conference attendance, and skill enhancement initiatives. Learning development designer professionals can expand their expertise across different business units and geographical regions, gaining valuable international experience.

🌍 Diversity, Equity, Inclusion, and Belonging

Xero is committed to creating an inclusive workplace where all learning development designer professionals and team members feel valued, respected, and empowered to contribute their unique perspectives. The company actively promotes diversity across all dimensions and ensures equal opportunities for career advancement.

The learning development designer role operates within a culture that celebrates different backgrounds, experiences, and ways of thinking. Xero believes that diverse teams create better solutions and deliver superior customer experiences.

⚖️ Equal Opportunity Statement

Xero provides equal employment opportunities to all qualified candidates regardless of race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. All learning development designer applications are evaluated based on merit, qualifications, and alignment with role requirements.

🏠 Remote Work Policy for Learning Development Designer

The learning development designer position offers flexible working arrangements including remote, hybrid, and office-based options. Xero provides comprehensive support for remote employees including necessary technology, collaboration tools, and regular team connection opportunities.

Remote learning development designer professionals receive full access to company resources, training programs, and career development opportunities. The company maintains strong communication channels and virtual collaboration practices to ensure all team members feel connected and engaged.

📝 Application Process

1. Submit your application through the LinkedIn job posting with updated resume and cover letter highlighting relevant learning development designer experience
2. Complete initial screening including skills assessment and cultural fit evaluation with HR representatives
3. Participate in technical interviews with learning development team members and subject matter experts
4. Final interview with senior leadership to discuss career goals and alignment with company values

⏰ Application Deadline

Applications are reviewed on a rolling basis. Early submission is encouraged as the learning development designer position may be filled before the official closing date.

🚀 How to Apply for Learning Development Designer Position

Ready to join Xero as a Learning Development Designer? Submit your application through our LinkedIn job posting. Include a detailed resume showcasing your instructional design experience and a compelling cover letter explaining your passion for creating innovative learning solutions.

Demonstrate your expertise with eLearning tools, particularly Articulate 360, and highlight specific examples of successful learning programs you’ve designed and implemented.

📱 Social Media Links

• Xero LinkedIn
• Xero Twitter
• Xero Facebook

❓ FAQs for Learning Development Designer Role

Q: What eLearning tools will I use as a Learning Development Designer?

A: Primarily Articulate 360 suite, along with other industry-standard learning management systems and content development platforms.

Q: Does the Learning Development Designer role require travel?

A: Minimal travel may be required for team meetings and training sessions across global offices, but most work can be completed remotely.

Q: What career progression opportunities exist for Learning Development Designer professionals?

A: Multiple advancement paths including senior designer roles, learning strategy positions, and leadership opportunities within global learning teams.

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