📊 Job Summary Table of Learning Designer

💼 Job Description Summary

Join Xero’s Customer Experience Learning & Development team as a Learning Designer focused on creating world-class customer experience training programs. This role involves designing innovative, scalable learning solutions for global CX specialists who provide 24/7 support to Xero users across multiple continents.

🎯 Key Responsibilities

• Conduct comprehensive discovery analysis to recommend engaging and effective learning solutions that align with customer experience objectives and organizational goals
• Collaborate closely with subject matter experts to define precise learning requirements and build high-quality learning artifacts that enhance customer service delivery
• Design and deliver exceptional learning experiences that accelerate employee onboarding, enhance workforce skills and engagement, and foster a continuous learning culture within customer experience teams
• Maintain and optimize learning programs including frameworks, systems, and resources to ensure they remain effective and aligned with industry best practices
• Analyze feedback and evaluation data to drive continuous improvement initiatives and ensure learning designer solutions meet evolving customer experience needs
• Contribute innovative ideas for CX improvements that enhance both team experiences and customer satisfaction across all markets
• Stay current with L&D trends and developments through professional organizations, educational opportunities, and industry networks to bring cutting-edge approaches to Xero’s learning designer initiatives

🎁 Benefits and Perks

• Generous paid leave policy to use however you’d like, plus statutory holidays for optimal work-life balance
• Dedicated wellbeing leave for physical and mental health care, plus comprehensive Employee Assistance Program for you and your family
• Comprehensive health coverage including health insurance, life insurance, and income protection for peace of mind
• 26 weeks paid parental leave for primary caregivers, supporting family growth and development
• Employee Share Plan to participate in Xero’s success and growth as a learning designer team member
• Beautiful office spaces with flexible working arrangements to support your productivity and comfort
• Career development opportunities with continuous learning and advancement paths within customer experience and beyond

🏢 Company Overview

Xero is revolutionizing small business operations by automating routine tasks, surfacing actionable insights, and connecting businesses with essential data, advisors, and applications. As a global leader in cloud-based accounting software, Xero’s mission extends beyond technology – they’re building stronger economies that can change the world. The Customer Experience team provides 24/7 support to users worldwide, ensuring beautiful experiences that demonstrate Xero’s value to businesses everywhere.

🌟 Company Culture

Xero’s culture is built on core values: kind, collaborative, customer-focused, and action-oriented. The learning designer role sits within a team-first environment that prioritizes employee wellbeing, innovation, and continuous improvement. With beautiful offices, flexible working arrangements, and employee resource groups, Xero creates an environment where customer experience professionals can do their best work while maintaining healthy work-life integration.

📈 Career Growth Opportunities for Learning Designer Professionals

This learning designer position offers significant growth potential within Xero’s expanding global operations. Customer experience learning designers can advance into senior L&D roles, specialize in emerging technologies like AI-powered learning platforms, or transition into broader customer experience leadership positions. Xero’s commitment to employee development ensures learning designer professionals have access to cutting-edge training methodologies and industry-leading practices.

🤝 Diversity, Equity, Inclusion, and Belonging

Xero champions diversity and inclusion across all customer experience teams. The learning designer role contributes to creating inclusive learning experiences that celebrate different perspectives and backgrounds. Xero’s employee resource groups provide additional support networks for learning designer professionals from various communities, ensuring everyone can thrive in their customer experience careers.

⚖️ Equal Opportunity Statement

Xero provides equal employment opportunities to all qualified candidates regardless of race, gender, age, religion, sexual orientation, nationality, or disability status. The learning designer position and all customer experience roles are open to candidates who demonstrate the required skills and cultural alignment with Xero’s values.

🏠 Remote Work Policy for Learning Designer Roles

Xero offers flexible working arrangements for learning designer positions, supporting both in-office collaboration and remote productivity. Customer experience learning designers have access to cutting-edge digital tools, virtual collaboration platforms, and comprehensive support systems that enable effective remote and hybrid working arrangements across different time zones.

🔧 Required Qualifications for Learning Designer Success

The ideal learning designer candidate brings passion for creating innovative, learner-centric customer experience solutions. Essential requirements include 2+ years of instructional design experience with strong content development skills, proficiency in eLearning tools like Articulate 360, and demonstrated ability to assess learning outcomes effectively.

📝 Application Process

1. Submit your application through the official Xero careers portal with your resume and cover letter highlighting relevant learning designer experience
2. Complete initial screening including assessment of instructional design portfolio and customer experience training examples
3. Participate in interviews with CX L&D team members and stakeholders to discuss your learning designer vision and approach

⏰ Application Deadline

Info not available – Apply as soon as possible to secure consideration for this exciting learning designer opportunity.

📧 How to Apply

Ready to transform customer experience through innovative learning design? Apply directly through our LinkedIn posting or visit Xero’s careers page to submit your learning designer application with portfolio examples showcasing your customer experience training expertise.

📱 Social Media Links

• LinkedIn: Xero Company Page
• Twitter: [@Xero](https://twitter.com/xero)
• Facebook: Xero Official

❓ FAQs for Learning Designer Applicants

Q: What makes this learning designer role unique at Xero?

A: This customer experience learning designer position offers the opportunity to impact global CX teams across four countries, working with cutting-edge eLearning technologies and innovative training methodologies.

Q: Is previous customer experience required for learning designer candidates?

A: While direct customer experience background is beneficial, the primary focus is on instructional design expertise and ability to create engaging learning experiences for customer service professionals.

Q: What growth opportunities exist for learning designer professionals at Xero?

A: Learning designer roles at Xero can evolve into senior L&D positions, specialized customer experience training roles, or broader organizational development opportunities within Xero’s expanding global operations.

Join Xero’s mission to empower small businesses worldwide while advancing your learning designer career in an innovative, supportive environment that values customer experience excellence and employee growth.

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