Job Summary Table of IT Systems Support

IT Systems Support: Leading Business Technology at a Russell Group University

Are you an experienced IT systems specialist with a strong background in supporting business-critical applications? The University of Exeter, a prestigious Russell Group institution, is seeking a BTS Senior Systems Support professional to join their dynamic IT Services & Digital team. This permanent, full-time position offers an excellent opportunity to lead technological transformation at one of the UK’s top universities while enjoying the benefits of hybrid working arrangements.

Job Description Summary

As BTS Senior Systems Support, you will lead a team of systems analysts responsible for the maintenance, support, and development of the university’s business-critical services. This role sits at the heart of IT Services, bridging the gap between technology and business needs while focusing on Finance, HR, Planning, and CRM systems. The position reports directly to the Assistant Director of Business Technology Services (BTS) and plays a crucial role in the university’s digital transformation strategy.

IT Systems Support Responsibilities

The University of Exeter is embarking on an ambitious ten-year strategy where digital transformation is central to achieving their vision. As a key member of the BTS leadership team, your responsibilities will include:

• Team Leadership: Managing, motivating, and developing a team of systems analysts, setting performance standards and creating supportive communities
• Systems Support: Ensuring the safe and reliable operation of business-critical services including Finance, HR, Planning, and CRM systems
• Systems Integration: Maintaining and developing integrations between essential business systems
• Roadmap Implementation: Delivering system developments according to agreed roadmaps aligned with the University’s Strategy 2030
• Change Management: Applying effective change management principles and project management methodologies
• Technical Expertise: Leveraging strong technical skills to optimize system performance and solve complex problems

Benefits and Perks of Working at University of Exeter

The University of Exeter offers an exceptional package of benefits for employees:

• Generous Leave: 39-41 days annual leave including bank holidays
• Work-Life Balance: Flexible working opportunities with hybrid arrangements
• Family Support: Industry-leading policies around maternity, adoption, shared parental leave (up to 26 weeks full pay), paternity leave (up to 6 weeks full pay), and a Fertility Treatment Policy
• Career Development: Opportunities for professional growth within a world-class institution
• Well-being Focus: Multiple health and wellbeing initiatives for staff
• Campus Facilities: On-site gyms and cycle-to-work scheme
• Sustainability Commitment: Environmental responsibility at the core of operations
• Beautiful Environment: Stunning campus locations in Exeter and Penryn

Company Overview: University of Exeter

The University of Exeter stands among the world’s elite educational institutions, ranked in the top 200 universities globally according to both Times Higher Education World University Rankings 2024 and QS World University Ranking 2024. As a member of the prestigious Russell Group of research-intensive universities, Exeter combines world-class teaching with groundbreaking research, having achieved a Gold rating in the Teaching Excellence Framework Award 2023.

The university’s research impact has grown more significantly than any other Russell Group university in recent years, with 99% of research recognized as international quality and 47% classified as world-leading according to the 2021 Research Excellence Framework. The institution is home to influential researchers addressing fundamental challenges facing humanity today.

IT Systems Support Career Growth Opportunities

Joining the University of Exeter’s IT Services & Digital department provides excellent prospects for professional development. The BTS roadmap is fully aligned with the University’s Strategy 2030, meaning the service catalog is likely to expand over time, creating new challenges and opportunities. As the university invests heavily in digital transformation, you’ll be at the forefront of implementing innovative solutions that enhance education, research, and partnerships across the institution.

Diversity, Equity, Inclusion and Belonging

The University of Exeter is deeply committed to creating an inclusive culture where all community members can thrive. The institution celebrates diversity as a major strength and actively engages with evidence-based charter frameworks including:

• Athena SWAN and Project Juno for gender equality
• Race Equality Charter Mark
• LGBTQ+ inclusion (Stonewall Diversity Champion)
• Disability Confident employer certification

With over 30,000 students and 7,000 staff representing 150 different countries, Exeter offers a truly diverse and engaging environment where varied perspectives are valued and embraced.

Equal Opportunity Statement

The University of Exeter is committed to ensuring reasonable adjustments are available for interviews and workplaces. While all applicants will be judged on merit alone, applications from groups currently underrepresented within the working community are particularly welcomed. As proud signatories of the Armed Forces Covenant, the university also welcomes applications from service people.

IT Systems Support Remote Work Policy

This full-time position offers the opportunity for hybrid working – allowing you to split your time between campus and home. The university recognizes that digital ways of working are central to delivering their vision and goals, and this hybrid arrangement reflects their commitment to flexible, modern working practices.

Application Process for IT Systems Support Role

The University of Exeter will be reviewing applications as they are received, so interested candidates are encouraged to apply promptly. The university reserves the right to close this vacancy early if sufficient applications are received.

Don’t be deterred if you don’t meet 100% of the profile requirements – the university encourages applications from candidates who can demonstrate relevant transferable skills and experience, as they value growth and development.

How to Apply

For further information about this role, interested candidates can contact Adrian Sutton (a.b.sutton@exeter.ac.uk). To submit your application, visit the University of Exeter jobs portal.

IT Systems Support: Key Requirements

To succeed in this BTS Senior Systems Support role, you should possess:

• Leadership Experience: Previous experience managing teams, setting standards, and motivating others
• Technical Expertise: Experience working with business-critical systems such as Finance, HR, Planning, and CRM
• System Development: Demonstrable experience supporting, developing, and optimizing business systems
• Project Management: Knowledge of change management, software development lifecycle, and project methodologies
• Finance Background: Strong finance experience, ideally with recognized qualifications
• Integration Skills: Technical competence with systems integrations

Conclusion: A Unique IT Systems Support Opportunity

This BTS Senior Systems Support role represents an exceptional opportunity to join a leading university during an exciting period of digital transformation. With the combination of professional challenges, excellent benefits, and the chance to work in a beautiful part of the UK, this position offers both career advancement and quality of life. As Exeter continues to evolve its digital capabilities, your expertise could help shape the future of this world-class institution.

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