Job Summary Table of IT Support & Event Analyst

Job Description Summary

London Metropolitan University is seeking a Senior End User Support Analyst & Event Support professional to join their Information and Technology Services (ITS) department. This role combines technical expertise with event support, offering a unique opportunity to contribute to the university’s IT infrastructure and live events.

Responsibilities

• Provide technical support to academic and professional services colleagues, as well as students
• Serve as the primary technical liaison for field, phone, and remote-based support
• Maintain and troubleshoot desktops, laptops, audiovisual equipment, and video conferencing systems
• Support specialized equipment and peripherals used by staff and students
• Assist in maintaining and developing key IT services
• Offer technical support for live events and conferences
• Prioritize tasks effectively in a busy and challenging environment
• Collaborate with team members to ensure smooth IT operations across the university
• Stay updated with the latest technological advancements in the field

Benefits and Perks

• Competitive salary range of £34,710 to £41,355 per annum (Inclusive of London Allowance)
• Opportunity to work in a diverse and inclusive academic environment
• Chance to contribute to the university’s mission of transforming lives through education
• Access to professional development opportunities
• Info not available for additional benefits

Company Overview

London Metropolitan University is an extraordinary institution committed to equity and social inclusion. With a diverse community of students and staff, the university plays a historical role in serving some of London’s most deprived boroughs. London Met’s mission is to transform lives through excellent education, equipping students with the tools for their future and contributing to society, culture, public service, and the economy.

Company Culture

At London Met, the work environment is dynamic, responsive, and focused on maintaining a calm and collaborative demeanor even in challenging situations. The university values teamwork, adaptability, and a strong commitment to customer service. Employees are encouraged to contribute their unique perspectives and ideas to foster innovation and growth.

Career Growth Opportunities

While specific career growth opportunities are not detailed in the job posting, London Metropolitan University is committed to providing access to a wealth of opportunities for both students and staff. The institution’s focus on transformation and excellence suggests potential for professional development and advancement within the organization.

Diversity, Equity, Inclusion, and Belonging

London Met recognizes its diverse community as its greatest strength. The university is actively building an institution aware of its purpose to drive individual social mobility and broader community actualization. They strongly encourage applications from anyone who feels they are currently underrepresented within UK higher education.

Equal Opportunity Statement

London Metropolitan University is committed to equality and diversity. They welcome applications from all sections of the community and value individual differences. The university strives to create an inclusive environment where everyone can thrive and contribute their unique perspectives.

Remote Work Policy

This position is advertised as on-site, located at either 166-220 Holloway Road, London, N7 8DB, GB or 16 Goulston Street, London, E1 7TP, GB. The job posting does not mention any remote work options for this role.

Application Process

1. Complete the online application in full, addressing the person specification criteria in your statement
2. Submit an equality and diversity statement (up to one page) articulating how you will contribute to making the university more inclusive
3. Attach any additional documents, such as a CV, if desired (follow the provided instructions)
4. Submit your application before the closing date: Tuesday, 17 September 2024

Application Deadline

Tuesday, 17 September 2024

How to Apply

To apply for this position, please visit the London Metropolitan University Career Site and complete the online application process. If you experience any difficulties with the application process, please contact recruitment@londonmet.ac.uk, quoting the job reference number.

Social Media Links

• Facebook
• Twitter
• Instagram
• LinkedIn
• YouTube
• TikTok

FAQs or Additional Information

Q: What qualifications are required for this position?

A: While specific qualifications are not listed in the job posting, previous experience in an IT/AV support role and working on/in Live Events is essential. The ideal candidate should have excellent communication skills, flexibility, adaptability, strong customer service skills, and high attention to detail.

Q: When are the interviews scheduled?

A: Interviews are due to be held in the week commencing 30 September 2024.

Q: Is there a probationary period for this role?

A: Information about a probationary period is not provided in the job posting. For details about terms and conditions, please refer to the summary provided in the application process.

Q: Are there opportunities for professional development in this role?

A: While not explicitly stated, London Metropolitan University is committed to transformation and excellence, suggesting that there may be opportunities for professional development. Candidates are encouraged to inquire about specific development opportunities during the interview process.

By joining London Metropolitan University as a Senior End User Support Analyst & Event Support professional, you’ll be part of an institution dedicated to transforming lives through education. Your technical expertise and event support skills will play a crucial role in maintaining and enhancing the university’s IT infrastructure, ultimately contributing to the success of students and staff alike. If you’re passionate about technology, customer service, and making a difference in higher education, this could be the perfect opportunity for you.

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