Job Summary Table of Investor Services Associate

📋 Job Description Summary

An exciting entry-level opportunity for a detail-oriented Investor Services Associate in Luxembourg, responsible for managing external inquiries, providing exceptional client communication, and supporting the Investor Services department.

🎯 Responsibilities

• Serve as the primary point of contact for daily external inquiries
• Handle phone calls, emails, and other communication channels professionally
• Process and validate high-value trades and data changes
• Produce reports and ad-hoc documents for internal and external parties
• Manage and resolve client complaints within legal timeframes
• Strive to exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)

💼 Required Qualifications

• Bachelor’s degree (BAC+2/BAC+3) in accounting, banking, finance, or business administration
• Excellent English communication skills (written and oral)
• Proficient in MS Office (Excel, Word, PowerPoint, Outlook)
• Strong analytical and problem-solving skills
• Ability to work independently and collaboratively under pressure

🌈 Preferred Qualifications

• 1-2 years of experience in Transfer Agency or Financial Services
• Additional European language skills (French, German, Dutch, Italian, Spanish, Portuguese)
• Advanced computer and administrative skills

💡 Key Competencies

• Methodical approach to problem-solving
• High accuracy and quality standards
• Client-focused mindset
• Team-oriented spirit
• Adaptability to multiple demands

🏢 Company Culture

While specific details are not available, the organization appears to value: – Professional development – High-quality client service – Collaborative team environment – Continuous learning and improvement

🚀 Career Growth Opportunities

Entry-level position with potential for: – Skill development in financial services – Exposure to international client management – Opportunities for internal advancement – Professional networking in Luxembourg’s financial sector

🤝 Diversity and Inclusion

Commitment to providing equal employment opportunities, welcoming diverse talents regardless of background.

📝 Application Process

1. Review job requirements carefully
2. Prepare updated resume/CV
3. Submit application through the provided link
4. Await communication from the hiring team

🌐 How to Apply

Apply directly through the Work in Luxembourg Job Portal

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