Job Summary Table of Senior Hospitality Assistant

Job Description Summary

Pembroke College seeks a Senior Hospitality Assistant to oversee food and beverage services for internal and external events, ensuring exceptional customer experiences and efficient operations.

Responsibilities

• Assist in managing food and beverage services for all college events, including cafeteria lunches, fine dining, college feasts, buffet services, student café, and bar.
• Liaise with the High Table/Hall Butler and Front of House Manager to effectively communicate event arrangements to the front-of-house team.
• Help manage staffing rotas for permanent and casual staff, allocating duties on a day-to-day basis.
• Ensure high-quality presentation, preparation, and service of all meals to both college and commercial customers.
• Assist in identifying training needs for employees and inform relevant managers.
• Order, control, store, and issue wine from the Cellar and Buttery Wines when required.
• Maintain records of diner numbers, wine consumption, and additional client requests.
• Uphold agreed service standards and treat customers respectfully, handling requests professionally.
• Delegate, train, and supervise casual staff to ensure proper task completion.
• Oversee equipment, stock, and departmental premises security in the absence of senior managers.
• Maintain a safe environment for college members, staff, and the public in front-of-house areas.
• Assist in completing and reviewing risk assessments.
• Report maintenance issues to relevant managers.
• Adhere to instructions from the High Table/Hall Butler, Front of House Manager, and Catering and Events Manager.
• Ensure cleanliness and hygiene in all food and beverage service areas.
• Supervise table setting and clearing according to established standards.
• Organize setup and clearing of conference and meeting rooms, including buffets, lunches, and dinners.
• Monitor food charges and portion sizes.
• Coordinate with the Head Chef/Sous Chef on food presentation and delivery.
• Assist in managing and securing the College Silver.
• Utilize and train others in the Monika HACCP system and till operations.

Benefits and Perks

• Shared gratuities among Catering staff (after probation)
• Annual staff outing
• Christmas gift for staff
• Cycle to work and ‘Buy a bike’ schemes
• Death in service benefit
• Discounts on Dell products
• Employee Assistance Programme
• Free meal while on duty
• Free passes to the Botanical Gardens
• Local discounts with University Card
• Medicash
• NOW pension scheme
• On-site gym
• Subsidized healthcare

Company Overview

Pembroke College, founded in 1347, is the third oldest of the Cambridge colleges. Located in the heart of Cambridge, it offers a tranquil environment with varied architectural styles, beautiful gardens, and open courts. The college is committed to welcoming exceptional students regardless of their background and providing them with access to distinguished Fellows.

Company Culture

Pembroke thrives on conversations between generations and disciplines, fostering an intimate yet diverse community. The college values the exchange of ideas between undergraduates, graduates, senior Members, current students, alumni, and the wider world.

Career Growth Opportunities

While specific career growth opportunities are not detailed, the college environment offers potential for professional development in hospitality and catering services within an academic setting.

Diversity, Equity, Inclusion, and Belonging

Pembroke College is an equal opportunities employer, welcoming applications from all suitably qualified persons regardless of their race, identity, sex, disability, religion/belief, sexual orientation, or age.

Equal Opportunity Statement

We are committed to providing equal employment opportunities and do not discriminate based on race, identity, sex, disability, religion/belief, sexual orientation, or age.

Remote Work Policy

This position requires on-site work at Pembroke College, Cambridge.

Application Process

1. Complete the Application Form and Rehabilitation of Offenders Form (compulsory)
2. Fill out the Equal Opportunities Form
3. Prepare a covering letter
4. Submit all documents via email or post

Application Deadline

Info not available

How to Apply

Email completed application forms and covering letter to hr@pem.cam.ac.uk or post to: The HR Office Pembroke College Trumpington Street CB2 1RF

Do not include separate CVs.

Social Media Links

Info not available

FAQs or Additional Information

For an informal conversation about the post, please call James Anderson on (01223) 764568.

This role is part of Pembroke College’s Catering Department, which provides excellent food, facilities, and service for various events, from business meetings to wedding receptions. The college offers a unique venue with quintessentially English gardens and historic buildings, catering for weddings exclusively for alumni and College members during long vacations.

The successful candidate will join a team of 180 staff members, supporting 440 undergraduates, 300 postgraduates, and 75 Fellows. They will play a crucial role in maintaining Pembroke’s reputation for exceptional hospitality and contributing to the college’s rich traditions and vibrant community life.

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