Job Summary Table of Higher Education Leadership

Job Description Summary

Lead the University’s Student Complaints, Conduct and Funding service area as a key member of the Student Experience Leadership Group, overseeing critical student support services while ensuring compliance with regulatory requirements and developing effective policies.

Higher Education Leadership Responsibilities

As the Head of Student Complaints, Conduct and Funding at the University of Sussex, you will shoulder significant responsibilities that directly impact the student experience and institutional compliance. This leadership position involves:

• Overseeing the complete operation and delivery of key student support services including Student Complaints processes, Student Discipline procedures, Student Funding matters, and Criminal Conviction procedures
• Developing and drafting regulations, guidance documents, and reports that underpin university policies and procedures
• Working collaboratively with colleagues across the university to ensure policies are fit for purpose and compliant with regulatory bodies including the Office for Students (OfS), Office of the Independent Adjudicator for Higher Education (OIAHE), and US Government requirements
• Actively participating in the Student Experience Leadership Group, working closely with the Director of Student Support and Wellbeing
• Managing complex processes while prioritizing decisions under pressure and within tight timelines
• Leading and nurturing a team of professionals dedicated to supporting students throughout their academic journey

Higher Education Leadership Profile

The successful candidate for this university administration position will demonstrate:

• Education to degree level or substantial equivalent experience in higher education administration or student services
• Comprehensive knowledge and understanding of current legislation and policies relevant to student complaints, conduct, and funding mechanisms
• Proven track record managing complex processes with the ability to prioritize and make sound decisions under pressure
• Exceptional communication skills, both written and verbal, with the ability to draft clear regulations and guidelines
• Strong organizational and time-management abilities to handle multiple competing priorities
• Outstanding leadership capabilities with the ability to foster teamwork and contribute positively to the broader division
• Commitment to customer excellence and student support principles

Benefits and Perks

• Beautiful 150-acre campus located next to the South Downs
• Excellent public transportation accessibility (Falmer train station is a five-minute walk from campus)
• Dedicated cycling paths with cycle-to-work scheme available
• Comprehensive reward and benefits package
• Opportunity to work in a renowned, multi-accredited, research-led international university
• Supportive work environment focused on equality, diversity and inclusion

Company Overview

The University of Sussex is a prestigious, research-led international institution situated in Brighton, UK. With multiple accreditations and a focus on academic excellence, the university prides itself on its diverse community of staff and students. The beautiful 150-acre campus offers a conducive environment for professional growth and development.

Higher Education Division Culture

The Student Experience Division at Sussex is dedicated to ensuring all students receive comprehensive support and enjoy positive, meaningful experiences during their time at the university. Led by the Student Experience Director and Leadership team, services focus on Academic Quality, Student Data & Records, Careers & Entrepreneurship, Advice & Guidance, Complaints & Conduct, and Student Wellbeing. The division works collaboratively with Schools and other university departments to create an environment that enhances student potential and equips them to pursue their goals and aspirations.

Career Growth Opportunities

This senior leadership position offers excellent opportunities for professional development within higher education administration. As part of the Student Experience Leadership Group, you’ll gain exposure to strategic decision-making processes and build expertise in policy development, regulatory compliance, and service delivery that can propel your career in university administration.

Diversity, Equity, Inclusion, and Belonging

The University of Sussex values the diversity of its staff and students and welcomes applicants from all backgrounds. The institution is committed to creating an inclusive environment where everyone can thrive professionally and personally.

Equal Opportunity Statement

As an equal opportunity employer, the University of Sussex is dedicated to fostering a diverse and inclusive workplace. The university welcomes applications from all qualified individuals regardless of background, identity, or protected characteristics.

Remote Work Policy

While this position is primarily based on-site at the Brighton campus, flexible working options will be considered subject to business needs. The university requires that work undertaken for the institution is performed in the UK.

Application Process

1. Review the job description and requirements thoroughly
2. Prepare your application materials
3. Submit your application through the university’s online recruitment system
4. If shortlisted, prepare for an interview scheduled for Tuesday, May 20, 2025

Application Deadline

May 6, 2025, 4:29 AM

How to Apply

Interested candidates should apply online through the University of Sussex jobs portal. For informal enquiries, please contact Natalie Waite (n.waite@sussex.ac.uk).

Additional Information

This is a re-advertisement for position reference 30549. The expected start date is from June 2025. For visa sponsorship queries, please consult the University’s Skilled Worker Visa information page as this role may be eligible for sponsorship.

Higher Education Career Opportunity

This leadership role represents an exceptional opportunity to make a significant impact on student experience at a prestigious UK university. As universities face increasing scrutiny regarding student satisfaction and regulatory compliance, the Head of Student Complaints, Conduct and Funding plays a pivotal role in ensuring fair processes and appropriate support mechanisms are in place.

The ideal candidate will bring not only technical expertise in relevant legislation but also a passionate commitment to student welfare and service excellence. Your leadership will directly influence how the university responds to student concerns, administers critical funding programs, and maintains disciplinary standards—all essential components of a positive university experience.

Join the University of Sussex and help shape the future of higher education administration while advancing your career in a stimulating and supportive environment.

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