Job Summary Table of Front Desk Associate

Job Description Summary

🌟 Join Myo’s Calgary team as a part-time Front Desk Associate, delivering exceptional customer service at our modern physical therapy clinics while supporting expert clinicians and creating seamless client experiences.

Front Desk Associate Responsibilities

• Exceptional Customer Service Excellence: Provide outstanding service and hospitality to all clients, ensuring every interaction meets Myodetox’s high standards and creates positive experiences that encourage client retention and referrals.

• Client Communication and Onboarding: Introduce new clients to comprehensive service offerings through clear, on-brand messaging via phone consultations, walk-in appointments, and written communications, ensuring they understand the full value proposition.

• Schedule Management and Optimization: Constantly monitor and manage clinic schedules, implementing best practices for shift optimization, strategic initial booking procedures, and effective waitlist management to maximize clinic efficiency.

• Administrative Excellence: Ensure all insurance claims, invoices, and transactions are submitted accurately and filed systematically, maintaining detailed client records and notes for seamless service continuity across all team members.

• Facility Maintenance and Organization: Maintain pristine clinic environments through regular sanitization protocols, cleanup of movement tools and equipment, surface disinfection, and replenishment of therapist pods and treatment rooms.

• Business Development Support: Actively engage in client follow-up initiatives, business-driving activities, and marketing campaigns as assigned, contributing to the clinic’s growth objectives and revenue targets.

• Team Communication and Collaboration: Maintain consistent, clear communication with all Front Desk Associates and clinic staff to ensure smooth shift transitions and operational continuity throughout business hours.

• Operational Insights and Feedback: Share valuable insights from daily interactions, therapist feedback, and client observations with the Operations Lead to continuously improve service delivery and operational efficiency.

Benefits and Perks

• Comprehensive Health Coverage: 100% employer-paid extended health benefits for full-time employees working 30+ hours per week, ensuring complete healthcare protection for you and your family.

• Retirement Planning Support: Group RRSP with profit-sharing employer match, helping you build long-term financial security while participating in the company’s success and growth.

• Wellness and Treatment Benefits: Complimentary paid staff treatment sessions, allowing you to experience firsthand the exceptional services you’re promoting to clients daily.

• Professional Growth Incentives: Bonus payouts for successful referrals of new team members, rewarding your contribution to building a strong, talented workforce.

• Mental Health Support: Subsidized mental health resources through the Inkblot platform, ensuring comprehensive wellness support for all team members.

• Pet Care Assistance: Discounted pet insurance through SPOT, recognizing that your furry family members deserve quality care too.

Company Overview

Myo represents the future of physical therapy, combining cutting-edge techniques with personalized 1:1 expert care. Our innovative approach focuses on full-body awareness and proactive insights to intercept injuries before they occur, reduce existing pain, and enhance daily movement quality. The company’s mission centers on raising body IQ globally, empowering individuals to futureproof their bodies through comprehensive therapeutic interventions.

Operating across multiple locations, Myo has established itself as a leader in modern physical therapy. The Calgary team serves clients at two strategic locations: the vibrant Kensington clinic and the accessible 17th Avenue location, both designed to provide optimal therapeutic environments for client recovery and wellness.

Company Culture

Core Values Excellence in Front Desk Associate Roles

Myo’s culture revolves around five fundamental principles that guide every Front Desk Associate interaction:

Care Deeply (Empathy): Every client interaction demonstrates genuine concern for their wellness journey, creating meaningful connections that extend beyond transactional relationships.

One Team, One Dream (Collaboration): Front Desk Associates work seamlessly with physiotherapists, chiropractors, and massage therapists to create unified client experiences that reflect our collective commitment to excellence.

Make it Count (Focus): Every task, from scheduling appointments to managing client communications, is executed with precision and purposeful attention to detail.

Set the Pace (Ambition): Front Desk Associates drive operational excellence, setting high standards for customer service while actively contributing to business growth objectives.

Never Stop Learning (Curiosity): Continuous improvement mindset encourages Front Desk Associates to seek better solutions, ask meaningful questions, and enhance their professional capabilities.

Career Growth Opportunities

Front Desk Associates at Myo enjoy significant opportunities for professional advancement within the rapidly expanding physical therapy industry. The role provides excellent foundational experience in healthcare administration, client relationship management, and business operations. Successful Front Desk Associates often progress to supervisory positions, operations management roles, or specialized healthcare administration careers.

The physical therapy sector continues experiencing robust growth, creating numerous pathways for career advancement. Front Desk Associates gain valuable experience in healthcare technology, insurance processing, and client care coordination, skills highly transferable across the broader healthcare industry.

Diversity, Equity, Inclusion, and Belonging

Myo is committed to creating an inclusive workplace where Front Desk Associates from all backgrounds feel valued, respected, and empowered to contribute their unique perspectives. The company actively promotes diversity in hiring practices, ensuring equal opportunities for advancement regardless of background, identity, or personal circumstances.

Equal Opportunity Statement

Myo provides equal employment opportunities to all qualified Front Desk Associate candidates and employees without discrimination based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic under applicable law.

Remote Work Policy

This Front Desk Associate position requires on-site presence at Calgary clinic locations. Remote work is not available for this role due to the hands-on nature of client service, administrative responsibilities, and facility maintenance requirements. However, Myo provides comprehensive support for work-life balance through flexible scheduling options and comprehensive benefits packages.

Application Process

1. Initial Application Submission: Submit your complete application through the LinkedIn portal, including resume and cover letter highlighting your customer service experience and passion for healthcare.

2. Regional Operations Manager Interview: Selected candidates meet with the Regional Operations Manager for an in-depth conversation about customer service background, accomplishments, and career motivations.

3. Clinic Visit and Culture Assessment: Experience our beautiful clinic environment firsthand while discussing alignment with Myo values and exploring growth opportunities within our organization.

Application Deadline

Info not available – Apply promptly to secure consideration for this exceptional Front Desk Associate opportunity.

How to Apply

Ready to join Calgary’s premier physical therapy team? Apply directly through our LinkedIn posting to begin your Front Desk Associate journey with Myo. We’re excited to meet passionate individuals ready to help clients futureproof their bodies!

Social Media Links

• YouTube: Learn more about Myo’s innovative approach to physical therapy and see our team in action
• Instagram: Follow our daily insights, client success stories, and behind-the-scenes glimpses of clinic life

FAQs or Additional Information

Q: What makes this Front Desk Associate position unique?

A: This role combines traditional customer service excellence with meaningful healthcare impact, allowing you to directly contribute to client wellness journeys while building valuable healthcare administration skills.

Q: Are there opportunities for professional development?

A: Absolutely! Myo invests in Front Desk Associate growth through ongoing training, cross-functional exposure, and clear advancement pathways within our expanding organization.

Q: What qualities define successful Front Desk Associates at Myo?

A: Successful candidates combine genuine empathy for client wellness with strong organizational skills, attention to detail, and enthusiasm for contributing to our collaborative team environment.

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