Job Summary Table of Faculty Cases Officer

Job Description Summary

The Faculty Cases Support Officer provides specialized administrative support for student cases management, ensuring fair, transparent, and legally sound processes across the University of Exeter.

🎯 Responsibilities

• Provide dedicated support across a range of casework at the Faculty level
• Deliver specialist administrative support, advice, and guidance to students and staff in line with University policies
• Manage and consider student cases at the Faculty level
• Work collaboratively with Faculty Senior Education Partners to manage risk in case processing
• Report to the Policy Officer (Faculty Cases) to provide a dedicated casework service
• Support the development and review of University policies, procedures, and guidance governing student casework
• Work with Professional Services and academic staff to ensure consistency in policy application
• Ensure compliance with expectations of external regulators
• Synthesize information and reach reasoned decisions based on available evidence
• Collaborate effectively with colleagues across all University departments

💼 Faculty Cases Administrative Support Role Overview

The Faculty Cases Support Officer position at the University of Exeter represents a crucial administrative support role within the institution’s educational framework. This position serves as an integral part of the Faculty Cases team, which provides comprehensive end-to-end service for managing various student cases through close collaboration with the Education and Academic Services directorate, Faculties, Academic Departments, and the legal team.

The successful candidate will join a prestigious Russell Group university that combines world-class teaching with cutting-edge research. This position offers an excellent opportunity for an administrative professional seeking to contribute to educational excellence in a supportive and dynamic environment.

🏫 Understanding the Faculty Cases Team Function

The Faculty Cases team plays a pivotal role in upholding the University’s commitment to internationally excellent education. The team ensures that processes for managing student cases—including academic appeals, academic misconduct, complaints, and fitness to practice—are fair, transparent, and legally sound. These processes must be consistently applied across the University and meet the stringent expectations of regulatory bodies and the Office of the Independent Adjudicator (OIA).

Beyond case management, the team provides expert advice, conducts training sessions, and develops policies that ensure the University’s compliance with regulatory requirements and relevant legislation, particularly the Consumer Rights Act and Equality Act. This comprehensive approach guarantees that all student cases are handled with the utmost professionalism and adherence to legal standards.

🧩 Role Requirements and Qualifications

The Faculty Cases Support Officer position demands a high level of initiative and exceptional attention to detail. The ideal candidate must demonstrate the ability to:

• Synthesize complex information effectively
• Reach reasoned decisions based on available evidence
• Work collaboratively with diverse colleagues throughout the University
• Understand and apply University policies and procedures consistently
• Provide clear guidance to both students and staff on complex issues
• Manage sensitive information with appropriate confidentiality
• Balance multiple priorities in a fast-paced environment

While specific educational qualifications are not explicitly mentioned in the job posting, the role’s professional nature suggests that candidates with backgrounds in administrative support, education administration, or related fields would be well-positioned for success.

🌟 Benefits and Perks

The University of Exeter offers an attractive compensation and benefits package that includes:

• Generous starting salary from £27,644 on Grade D (depending on qualifications and experience)
• 39 days of annual leave
• Flexible working options
• Comprehensive pension scheme
• Numerous discounts at leading retailers
• On-site gyms on all campuses and cycle-to-work scheme
• Industry-leading policies around maternity, adoption, and shared parental leave (up to 26 weeks full pay)
• Paternity leave (up to six weeks full pay)
• Progressive Fertility Treatment Policy
• Beautiful campus environments in Exeter and Cornwall in the stunning South West of England

🎓 University of Exeter Overview

The University of Exeter stands as one of the UK’s most prestigious educational institutions, proudly holding membership in the Russell Group of research-intensive universities. Globally recognized, Exeter ranks among the top 200 universities worldwide according to both the Times Higher Education World University Rankings 2024 and QS World University Ranking 2024.

The institution has achieved a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes. This recognition reflects the University’s successful integration of world-class teaching with world-leading research.

In recent years, the University’s research impact has grown more significantly than any other Russell Group university. The 2021 Research Excellence Framework determined that more than 99 percent of Exeter’s research is of international quality, with 47 percent classified as world-leading. The institution actively encourages engagement with industry, business, and community partners to enhance research and education impact while improving student employability.

🌈 Diversity, Equity, Inclusion, and Belonging

The University of Exeter demonstrates a strong commitment to creating an inclusive culture where all community members can thrive. With over 30,000 students and 7,000 staff representing 150 different countries, the University celebrates diversity as a major strength.

The institution actively engages with evidence-based charter frameworks for: – Gender equality (Athena SWAN and Project Juno for Physics) – Race equality (Race Equality Charter Mark) – LGBTQ+ inclusion (Stonewall Diversity Champion)

Additionally, the University is a proud Disability Confident employer and signatory of the Armed Forces Covenant, welcoming applications from service people. The institution is committed to ensuring reasonable adjustments are available for interviews and workplaces, particularly encouraging applications from groups currently underrepresented within the working community.

📄 Application Process

Interested candidates should apply through the University of Exeter’s recruitment portal. For additional information about this role, prospective applicants are encouraged to contact Lewis Gerry at L.Gerry@exeter.ac.uk.

🌐 Visa and Immigration Information

Prospective applicants should note that due to minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. Migrant workers must ensure they possess an appropriate visa permitting the right to work in the UK. Further details about UK work visas are available on the Home Office website.

Existing Skilled Worker visa holders may be eligible for sponsorship, subject to transitional arrangements which will be reviewed on a case-by-case basis.

🚀 Career Growth Opportunities

Working at the University of Exeter provides excellent opportunities for professional development within a world-class educational institution. The Faculty Cases team offers exposure to complex administrative processes, legal compliance requirements, and policy development, all of which contribute to valuable transferable skills. Additionally, being part of a Russell Group university provides access to networking opportunities with leading academics and professionals across various disciplines.

The fixed-term nature of this role (until January 31, 2026) could potentially lead to permanent positions within the University for high-performing individuals who demonstrate exceptional administrative capabilities and organizational skills.

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