Job Summary Table of Events Catering Team Leader

Job Description Summary

Imperial College London is seeking passionate and customer-focused Events and Catering Team Leaders to coordinate catering operations and deliver exceptional service across campus venues. This role offers an opportunity to join a world-leading institution while advancing your hospitality career.

🌟 Events Catering Leadership Opportunity

Are you passionate about delivering exceptional customer service in a dynamic hospitality environment? Do you thrive in fast-paced settings where your leadership skills can make a real difference? Imperial College London’s Catering and Events Department is currently recruiting for four full-time, permanent Events and Catering Team Leader positions to join their vibrant team.

These exciting roles are perfect for hospitality professionals looking to advance their careers at one of the world’s most prestigious educational institutions. As an Events Catering Team Leader, you’ll be at the forefront of service delivery, ensuring memorable experiences for the Imperial College community and visitors alike.

🏆 About the Events Catering Team Leader Role

The Catering and Events Department operates across multiple venues throughout Imperial College London’s South Kensington Campus and other off-site locations. Our mission is simple yet ambitious: to provide affordable, high-quality food and exceptional service to the entire Imperial College community.

In this pivotal position, you’ll work closely with the Events and Catering Duty Supervisor to ensure seamless operational delivery of catering services. You’ll take responsibility for preparing and serving at catered events, coordinating team members, and ensuring all customer requirements are met with the highest standards of professionalism.

Your role will involve operational oversight of service provision, clearing rooms of delivered catering, collecting and recording customer consumption data, and gathering valuable feedback. Throughout all activities, you’ll maintain strict compliance with College policies, department standards, and health and hygiene legislation.

📋 Key Responsibilities

• Provide comprehensive hospitality catering services, ensuring timely delivery and clearance of all catering items according to service standards
• Brief and coordinate agency staff and team members to deliver professional, efficient service at all events
• Maintain accurate records of catering consumption and report to supervisors
• Report any service failures promptly to the Events and Catering Duty Supervisor
• Ensure proper waste disposal according to institutional guidelines
• Communicate professionally with event organizers and guests, offering friendly, courteous, and welcoming service
• Identify opportunities for customer service improvements and help implement effective solutions
• Work across all Imperial Campuses as required, including evening and weekend shifts

💼 Essential Requirements for Events Catering Success

• Basic food hygiene qualification (or ability to obtain a Basic Food Hygiene Certificate within two months of appointment)
• Previous experience in a similar catering environment
• Demonstrated experience supervising agency staff or relevant team members at catering functions and small dinners
• Responsible attitude toward workplace health and safety
• Enthusiasm for and knowledge of customer care/service
• Ability to work effectively with diverse personalities at all levels
• Strong communication and interpersonal skills
• Flexible approach to working hours, including evenings and weekends

🌱 Career Growth and Development

Joining Imperial College London as an Events Catering Team Leader opens doors to excellent professional development opportunities. You’ll gain valuable experience at a world-leading institution known for excellence and innovation across all departments.

The Catering and Events Department is committed to helping team members advance their careers through various training programs and skill development initiatives. As you grow in this role, potential advancement paths include senior supervisory positions or specialized roles within events management.

🎓 About Imperial College London

Imperial College London stands as a global top ten university where scientific imagination leads to world-changing impact. With a vibrant community of 22,000 students and 8,000 staff collaborating across nine London campuses and a global network, Imperial tackles some of the world’s most pressing challenges, from global health to climate change and AI to business leadership.

By joining Imperial, you’ll become part of something bigger – a team whose contributions have lasting impacts on science, society, and the world at large.

🏆 Benefits and Perks

Imperial College London offers an impressive benefits package to support your professional and personal wellbeing:

• Competitive salary range of £29,586 – £32,657 per annum
• Generous pension scheme
• Interest-free season ticket loan schemes for travel
• Comprehensive family leave packages
• On-site leisure facilities
• Cycle-to-work scheme
• Access to various staff networks and resources designed for personal and professional wellbeing
• Standard working week of 37 hours across 5 days (out of 7)

🌈 Diversity, Equity, Inclusion, and Belonging

Imperial College London is committed to creating an inclusive working environment for all. They actively work toward equality of opportunity, eliminating discrimination, and value diversity of skills, experiences, and abilities. Applications from all backgrounds, communities, and industries are encouraged as part of their commitment to building diverse teams.

The core values at Imperial – respect, collaboration, excellence, integrity, and innovation – are at the heart of everything they do, and all community members are expected to demonstrate these principles in their work.

📝 Application Process

1. Submit your online application through the Imperial College London careers portal
2. Selected candidates will be invited for interviews
3. Successful applicants will receive job offers and onboarding information

⏰ Application Deadline

Applications must be submitted by midnight on Sunday, 1st June 2025. However, Imperial reserves the right to close the advertisement earlier if they receive a high volume of applications, so early submission is advised.

📞 How to Apply

To apply, visit the Imperial College London job portal.

For further details about the Events Catering Team Leader role, please contact Diana Ivanova, Events and Catering Operations Manager, by email at d.ivanova@imperial.ac.uk.

If you encounter technical issues during the application process, email support.jobs@imperial.ac.uk for assistance.

📚 Additional Information

Please note that job descriptions are not exhaustive, and team members may be asked to take on additional duties that align with the key responsibilities mentioned above.

This role is not eligible for Certificate of Sponsorship, so all applicants must already have eligibility to work in the UK to be considered for the shortlisting process.

The standard working week consists of 37 hours, working 5 days out of 7, including evenings and weekends as required to support events.

By joining the Events Catering team at Imperial College London, you’ll become part of an institution dedicated to excellence, with the opportunity to contribute to memorable experiences for a diverse and dynamic community of students, staff, and visitors.

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