Job Summary Table of Customer Support Advocate

Job Description Summary

Brightwheel is seeking a Customer Support Advocate to join their remote team, supporting their growing community of directors, teachers, and parents in the early education sector. This role combines technical support with educational expertise to enhance the user experience of Brightwheel’s platform.

Responsibilities

• Develop comprehensive platform expertise and maintain current knowledge of all product updates and releases
• Provide responsive live support through multiple channels including chat, email, and phone
• Conduct scheduled phone callbacks for personalized customer support
• Investigate and resolve technical issues using critical thinking and troubleshooting skills
• Act as the voice of the customer by advocating for product improvements
• Collaborate with Customer Success and Product/Engineering teams
• Maintain high-quality metrics while ensuring customer satisfaction
• Contribute to process improvement initiatives

Benefits and Perks

• Premium medical, dental, and vision benefits
• Generous paid parental leave
• Flexible paid time off policy
• Monthly wellness and productivity stipend
• Learning & Development stipend
• Competitive base salary and equity options
• Remote work flexibility

Company Overview

Brightwheel is revolutionizing early education through innovative technology solutions. With a $175 billion market potential, they’re backed by prestigious investors including Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, and Mark Cuban. The platform empowers teachers, engages parents, and supports small businesses in delivering high-quality early education.

Company Culture

At Brightwheel, the team operates with a strong foundation in Leadership Principles and celebrates diversity in all forms. The company maintains a fully remote work environment, fostering collaboration across all US time zones while prioritizing customer focus and innovation.

Career Growth Opportunities

Team members can expect opportunities to: – Develop expertise in educational technology – Contribute to product improvements – Enhance technical troubleshooting skills – Grow within the customer support hierarchy

Diversity, Equity, Inclusion, and Belonging

Brightwheel actively promotes diversity and believes everyone should have the opportunity to learn and thrive, regardless of background. The company celebrates differences and seeks to build an inclusive environment for both employees and customers.

Equal Opportunity Statement

Brightwheel is an equal opportunity employer, considering all qualified applicants regardless of race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Remote Work Policy

The company operates with a fully remote team across all US time zones, providing the necessary tools and support for effective remote collaboration and communication.

Application Process

1. Submit application through the LinkedIn portal
2. Complete initial screening process
3. Participate in role-specific interviews
4. Demonstrate customer service capabilities
5. Final team evaluation and offer process

How to Apply

Click the “Apply Now” button above or visit the LinkedIn job posting to submit your application.

Social Media Links

[Available through the LinkedIn job posting]

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