📋 Job Summary Table of Customer Contact Officer

💼 Job Description Summary

Join Serco as a Customer Contact Officer and work from home while delivering exceptional customer service for a Federal Government agency. This remote customer service position offers flexible weekday shifts, competitive hourly rates, and comprehensive training from your home office.

🎯 Key Responsibilities for Customer Contact Officer

• Inbound Customer Service: Handle incoming customer calls with professionalism, providing clear and accurate information to assist customers with their inquiries and concerns
• Outbound Customer Contact: Conduct follow-up calls to resolve customer issues, collect necessary details, and ensure customer satisfaction through proactive communication
• Information Management: Navigate multiple operating procedures and knowledge articles to deliver timely, accurate information regarding government services to customers
• Record Keeping: Maintain detailed and accurate records of all customer interactions, ensuring compliance with government standards and data protection requirements
• Service Excellence: Represent the Federal Government agency with professionalism, ensuring every customer contact officer interaction meets quality standards

🌟 Benefits and Perks for Customer Contact Officer Positions

• Competitive Hourly Rate: Earn $34.91 per hour, which includes a 25% casual loading premium for customer contact officer roles
• Flexible Work Schedule: Choose from weekday shifts between 8AM and 8PM with no weekend work requirements, perfect for work-life balance
• Part-Time Hours: Work approximately 20-30 hours per week with natural fluctuations and holiday breaks during December and January
• Fully Remote Position: Save time and money on commuting with this completely remote customer contact officer opportunity
• Comprehensive Training: Receive 6 weeks of full-time training from your home office to excel in your customer contact officer role
• Employee Benefits: Access extensive rewards and discounts program plus 24/7 Employee Assistance Program for you and your family
• Career Development: Join a team of 10,000+ professionals across APAC with opportunities for growth and advancement

🏢 Company Overview

Serco is a leading provider of public services, working with governments globally to deliver essential services that matter to millions of people. With over 10,000 professionals across the Asia-Pacific region, Serco combines the right people, technology, and partnerships to create impactful solutions addressing complex challenges. The company serves governments in Australia, New Zealand, and Hong Kong, offering unique opportunities across health, defense, maritime, justice, immigration, and community services sectors.

🌈 Company Culture at Serco

Serco fosters an inclusive workplace where diversity is celebrated and every team member can thrive. The company encourages applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+ individuals, veterans, and people with disabilities. Customer contact officer positions at Serco benefit from Employee Networks led by passionate colleagues who champion diversity, inclusion, and belonging. The remote work culture emphasizes teamwork, professionalism, and continuous learning.

🚀 Career Growth Opportunities for Customer Contact Officers

Working as a customer contact officer at Serco opens doors to numerous advancement opportunities within the public services sector. The company’s extensive operations across healthcare, defense, justice, and community services provide pathways for career progression. Customer contact officers can develop specialized expertise in government services, advance to supervisory roles, or transition into other departments within Serco’s diverse portfolio. The comprehensive training program and ongoing professional development support ensure customer contact officers are well-equipped for career advancement.

🤝 Diversity, Equity, Inclusion, and Belonging

Serco is committed to creating an inclusive environment where every customer contact officer and team member feels valued and respected. The company actively seeks and celebrates diversity, encouraging applications from people of all backgrounds and experiences. Employee Networks provide additional support and community for underrepresented groups, ensuring every customer contact officer has the resources needed to succeed.

⚖️ Equal Opportunity Statement

Serco is an equal opportunity employer committed to providing a workplace free from discrimination and harassment. All customer contact officer positions and employment decisions are made based on merit, qualifications, and business needs, regardless of race, gender, age, religion, sexual orientation, or disability status.

🏠 Remote Work Policy for Customer Contact Officers

This customer contact officer position is fully remote, requiring candidates to provide their own equipment and maintain a suitable home office setup. Serco provides comprehensive support for remote customer contact officers, including virtual training programs, digital collaboration tools, and ongoing technical support. The flexible scheduling policy allows customer contact officers to balance work and personal commitments while maintaining service excellence.

📋 Essential Requirements for Customer Contact Officer Success

To excel as a customer contact officer, candidates must demonstrate: – Strong attention to detail and accuracy in customer interactions – Excellent verbal and written communication skills for explaining complex information – Ability to navigate multiple computer systems and screens simultaneously – Calm, resilient approach when handling challenging customer inquiries – Commitment to teamwork and maintaining professional standards – Proactive mindset with eagerness to learn and implement feedback

📝 Application Process for Customer Contact Officer Positions

1. Submit Application: Complete the online application through the provided LinkedIn job posting link
2. Pre-Employment Screening: Successfully complete security and police clearances as required for government agency work
3. Assessment Phase: Complete behavioral and computer-based assessments to demonstrate customer contact officer capabilities
4. Information Session: Attend a virtual session explaining the customer contact officer role and virtual contact center environment
5. Final Documentation: Provide evidence of Australian citizenship (passport, birth certificate, or proof of citizenship)

⏰ Application Deadline

Application deadline information is not currently available. Interested candidates should apply promptly for this customer contact officer opportunity.

📧 How to Apply for Customer Contact Officer Position

Ready to start your customer contact officer career with Serco? Apply directly through the LinkedIn job posting using the link provided below. Ensure you meet all citizenship and equipment requirements before submitting your application for this remote customer service opportunity.

Apply Now for Customer Contact Officer Position

📱 Social Media Links

For updates on customer contact officer opportunities and company news, follow Serco on their official social media channels. Connect with current customer contact officers to learn more about the role and company culture.

❓ FAQs About Customer Contact Officer Positions

Q: What equipment do I need for this customer contact officer role?

A: As this is a work-from-home customer contact officer position, you’ll need to provide your own computer equipment and maintain a suitable home office environment.

Q: Is experience required for customer contact officer positions?

A: While specific experience requirements aren’t detailed, the comprehensive 6-week training program prepares new customer contact officers for success.

Q: What are the working hours for customer contact officers?

A: Customer contact officers work flexible weekday shifts between 8AM and 8PM, with no weekend requirements.

Q: How many hours do customer contact officers typically work?

A: Most customer contact officers work approximately 20-30 hours per week, with natural fluctuations based on service demand.

This customer contact officer opportunity with Serco represents an excellent entry point into government services while enjoying the flexibility of remote work. The competitive hourly rate, comprehensive training, and supportive company culture make this an ideal customer contact officer position for those seeking meaningful work that impacts Australian communities.

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