📋 Job Summary Table of Customer Care Associate

📖 Job Description Summary

Join Frontdoor LLC as a Customer Care Associate and become part of a revolutionary team that’s transforming how homeowners maintain and repair their most valuable asset. This customer service role offers the opportunity to provide exceptional support to customers, contractors, and business partners while representing one of the leading home service companies in America.

💼 Customer Care Associate Responsibilities

As a Customer Care Associate at Frontdoor LLC, you’ll handle diverse responsibilities that directly impact customer satisfaction and business success. Your primary duties include:

• Customer Communication Excellence: Assist customers, contractors, and business partners through inbound and outbound telephone calls, written correspondence, and electronic communication while adhering to all company policies and procedures
• Contract Coverage Expertise: Explain and uphold contract coverage details to customers and contractors, ensuring clear understanding of home service plan benefits and limitations
• Follow-up and Resolution: Proactively follow up with customers, contractors, and business partners to ensure all customer service issues are thoroughly resolved and customer satisfaction is maintained
• Continuous Learning: Maintain current knowledge of all company policies, procedures, and programs while completing required continuing education courses to stay updated on industry best practices
• Flexible Support: Assume additional duties as assigned to support team objectives and maintain exceptional service standards across all customer touchpoints

🎁 Benefits and Perks

Frontdoor LLC offers a comprehensive benefits package designed to support your health, wellbeing, and financial security as a Customer Care Associate:

• Competitive Hourly Compensation: Earn between $16-$17 per hour based on your skills, qualifications, and experience
• Comprehensive Health Coverage: Medical/pharmacy, dental, vision, life, and disability insurance to protect you and your family
• Wellness Programs: Access to weight loss and smoking cessation programs to support your health journey
• Retirement Benefits: Matching 401(k) plan to help you build your financial future
• Employee Stock Purchase Plan: Opportunity to participate in company ownership through stock purchase programs
• Performance Incentives: Eligible roles may receive additional rewards and incentives based on performance

🏢 Company Overview

Frontdoor LLC is revolutionizing the home services industry with over 50 years of combined experience. As the parent company of American Home Shield, we serve approximately two million members nationwide, providing comprehensive home protection through our extensive network of pre-qualified professional contractors. Our innovative approach combines traditional home service plans with cutting-edge technology, including the revolutionary Frontdoor app powered by Streem technology, which connects homeowners with experts through real-time video chat for instant problem diagnosis and solutions.

🌟 Company Culture

At Frontdoor LLC, we foster a dynamic and supportive work environment where Customer Care Associates thrive in a fast-paced, customer-focused atmosphere. Our culture emphasizes professional growth, teamwork, and innovation. We believe in empowering our employees to make meaningful decisions that positively impact customer experiences. The company values work-life balance while maintaining high standards of customer service excellence. Team members collaborate closely across departments, creating a cohesive environment where everyone contributes to our mission of protecting homeowners’ most valuable assets.

📈 Career Growth Opportunities for Customer Care Associates

Working as a Customer Care Associate at Frontdoor LLC opens doors to numerous advancement opportunities within the customer service and home services industry. The role provides excellent foundation training in customer relationship management, contract administration, and problem-solving skills that are highly transferable across various departments. Many team members advance to senior customer service roles, training positions, or specialized departments such as claims processing, contractor relations, or quality assurance. The company’s commitment to continuing education ensures that Customer Care Associates stay current with industry trends and develop skills necessary for career progression.

Advanced Career Paths

The customer service experience gained in this role prepares professionals for supervisory positions, team leadership roles, and specialized customer service functions. Frontdoor LLC’s growth trajectory creates ongoing opportunities for dedicated customer service professionals to advance their careers within the organization.

🤝 Diversity, Equity, Inclusion, and Belonging

Frontdoor LLC is committed to creating an inclusive workplace where all Customer Care Associates can thrive regardless of their background, identity, or experience. We believe that diverse perspectives strengthen our ability to serve our customers effectively and drive innovation in the home services industry. Our commitment to equity ensures fair treatment and opportunities for all team members, while our focus on belonging creates an environment where everyone feels valued and respected.

⚖️ Equal Opportunity Statement

Frontdoor LLC is an equal opportunity employer committed to providing employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We encourage applications from all qualified candidates who share our passion for exceptional customer service and home protection solutions.

🏠 Remote Work Policy

This Customer Care Associate position is based on-site at one of our multiple locations including Nashville TN, Montgomery AL, Little Rock AR, Tallahassee FL, Atlanta GA, Jackson MS, Raleigh NC, Austin TX, and Salt Lake City UT. The role requires in-person presence to facilitate direct customer interactions, team collaboration, and access to specialized customer service systems. Our office environments are equipped with modern technology and resources to support effective customer service delivery.

📝 Application Process for Customer Care Associate Position

1. Submit Your Application: Complete the online application through our LinkedIn job posting, ensuring all required information is provided accurately
2. Initial Screening: Our recruitment team will review your application and contact qualified candidates for an initial phone screening to discuss your customer service experience and interest in the role
3. Interview Process: Successful candidates will participate in structured interviews focusing on customer service scenarios, communication skills, and cultural fit with our team

⏰ Application Deadline

Applications are being accepted on an ongoing basis for this Customer Care Associate position. We encourage early application submission as positions may be filled quickly due to high demand for qualified customer service professionals.

🚀 How to Apply

Ready to start your career as a Customer Care Associate with Frontdoor LLC? Apply today through our LinkedIn job posting or contact our recruitment team directly. We’re looking for dedicated professionals who are passionate about providing exceptional customer service in the home services industry.

Apply Now: Customer Care Associate Position

📱 Social Media Links

Stay connected with Frontdoor LLC and learn more about our company culture, career opportunities, and industry insights: – LinkedIn: Follow us for the latest job postings and company updates – Company Website: Visit frontdoorhome.com for comprehensive information about our services and mission

❓ FAQs or Additional Information

Q: What makes a successful Customer Care Associate at Frontdoor LLC?

A: Successful Customer Care Associates possess strong communication skills, attention to detail, and the ability to multi-task in a fast-paced environment while maintaining a professional and empathetic approach to customer service.

Q: Are there opportunities for overtime or additional hours?

A: Depending on business needs and seasonal demands, additional hours may be available for Customer Care Associates who demonstrate strong performance and availability.

Q: What training is provided for new Customer Care Associates?

A: Comprehensive training programs cover company policies, contract coverage details, customer service best practices, and ongoing education to ensure success in the role.

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