Job Summary Table of Client Support Associate

Job Description Summary

Persona is seeking a proactive client support associate to deliver exceptional customer service experiences. This remote customer service position offers the opportunity to work with innovative startups while building a rewarding career in remote work environment.

📋 Responsibilities

• Provide exceptional customer service: Deliver prompt, accurate, and friendly support to clients through multiple communication channels including text, calls, tickets, and emails
• Handle escalated support concerns: Effectively manage complex customer issues and ensure resolution with professionalism and expertise
• Cross-functional collaboration: Work closely with various departments to resolve customer challenges ranging from billing inquiries to technical difficulties
• Client education and support: Utilize customer-focused, needs-based approaches to educate clients and provide comprehensive assistance
• Maintain service excellence: Demonstrate strong work ethic with total commitment to customer satisfaction on a daily basis
• Multi-channel communication: Manage customer interactions across various platforms while maintaining consistent service quality

🎯 Benefits and Perks

• Competitive compensation: Best salaries in the industry with performance-based annual bonuses
• Global remote flexibility: Permanent ability to work from anywhere in the world
• Comprehensive health coverage: Health insurance subsidy to support your well-being
• Unlimited time off: Unlimited paid time off including paid sick and vacation leaves
• Technology support: Monthly tech allowance to enhance your remote work setup
• Currency flexibility: Opportunity to be paid in your currency of choice
• Career advancement: Opportunities for growth and advancement within the organization

🏢 Company Overview

Persona stands as the premier talent agency connecting top startups with exceptional global talent. Founded by Stanford University graduates, this innovative company partners with the world’s fastest-growing technology startups backed by prestigious investors including Founders Fund, Sequoia Capital, and Andreessen Horowitz. As a client support associate at Persona, you’ll work directly with future industry leaders, contributing to their organizational growth and success.

The company’s mission centers on creating a future where every individual can discover their ideal role while enabling companies to access the world’s best talent. Persona specializes in recruiting, training, and staffing talented remote professionals, making it an ideal environment for customer service professionals seeking meaningful remote work opportunities.

🌍 Company Culture

Persona fosters a culture of learning and continuous improvement, bringing together motivated, hard-working individuals from around the globe. The client support associate team embodies passionate problem-solving, innovation, and unwavering commitment to client satisfaction. This collaborative environment encourages professional development while maintaining warm, friendly company culture that supports every team member’s success.

The international team provides comprehensive support, mentoring, and technology resources to ensure all customer service representatives excel in their roles. This supportive culture makes Persona an exceptional choice for professionals seeking remote work opportunities with meaningful impact.

📈 Career Growth Opportunities

As a client support associate at Persona, you’ll have access to extensive career development opportunities within the rapidly growing talent acquisition industry. The company’s commitment to supporting career advancement includes:

• Professional training programs: Comprehensive training and mentoring to enhance your customer service skills
• Technology resources: Access to cutting-edge tools and systems to excel in remote work environments
• Long-term career opportunities: Clear pathways for advancement within the organization
• Cross-functional exposure: Opportunities to work with various departments and gain diverse experience
• Industry networking: Connect with top-tier startups and industry professionals

🤝 Diversity, Equity, Inclusion, and Belonging

Persona embraces diversity and welcomes client support associate candidates from all backgrounds. The company values the unique perspectives and experiences that team members bring, recognizing that diversity strengthens both customer service excellence and overall organizational success in the remote work environment.

⚖️ Equal Opportunity Statement

Persona is committed to providing equal employment opportunities for all qualified candidates regardless of race, gender, age, religion, sexual orientation, or any other protected characteristic. All client support associate positions are filled based on merit, qualifications, and business needs.

🏠 Remote Work Policy

This client support associate position offers complete remote work flexibility with the following expectations:

• Work schedule alignment: Ability to work during U.S. business hours (Pacific, Central, or Eastern Time)
• Long-term commitment: Full-time dedication to the role with career-oriented mindset
• Technical requirements: Strong computer skills including multi-screen system proficiency
• Communication excellence: Exceptional skills across telephone, email, and text platforms
• Self-motivation: Structured approach to achieving weekly, monthly, and quarterly goals

📝 Application Process

1. Submit your application: Apply through the provided LinkedIn link with your resume and cover letter
2. Initial screening: Participate in initial assessment focusing on customer service experience and remote work readiness
3. Interview process: Complete comprehensive interviews demonstrating communication skills and technical proficiency
4. Final evaluation: Undergo final review process with focus on cultural fit and long-term commitment

⏰ Application Deadline

Info not available

🚀 How to Apply

Ready to join Persona as a client support associate? Apply now through our LinkedIn job posting and take the first step toward an exciting customer service career in a remote work environment.

📱 Social Media Links

Info not available

❓ FAQs or Additional Information

Q: What technical skills are required for this client support associate position?

A: Candidates should have strong computer skills, including multi-screen system proficiency, basic networking understanding, and familiarity with video streaming protocols (RTSP, SMTP, HTTP).

Q: Is this customer service role suitable for entry-level candidates?

A: Yes! This position requires less than one year of proven customer service experience, making it perfect for entry-level professionals seeking remote work opportunities.

Q: What makes this remote work opportunity unique?

A: Persona offers the rare combination of working with prestigious startups, competitive compensation, unlimited PTO, and permanent global remote work flexibility.

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