📋 Job Summary Table of Client Support Associate

💼 Job Description Summary

Persona is seeking a proactive Client Support Associate to deliver exceptional customer experiences for our global talent agency. This remote position offers the opportunity to work with world-class startups while providing front-line support to clients worldwide.

🎯 Responsibilities

• Customer Service Excellence: Provide prompt, accurate, and friendly customer service across multiple communication channels including text, calls, tickets, and emails
• Issue Resolution: Handle escalated customer support concerns effectively and collaborate cross-functionally to resolve complex customer issues ranging from billing to technical challenges
• Client Education: Utilize a customer-focused, needs-based approach to educate and support clients, ensuring they maximize value from Persona’s services
• Quality Maintenance: Maintain consistency in all customer interactions while ensuring best-in-class customer experience standards
• Performance Focus: Demonstrate a structured and self-motivated approach to achieving weekly, monthly, and quarterly client support goals
• Technical Support: Provide basic technical assistance using multi-screen systems and understanding of networking protocols including RTSP, SMTP, and HTTP
• Relationship Building: Act as a front-line representative building strong relationships with clients and vendors to ensure long-term satisfaction

🎁 Benefits and Perks

• Industry-Leading Compensation: Best salaries in the talent acquisition industry with annual performance-based bonuses
• Ultimate Flexibility: Permanent ability to work from anywhere in the world while maintaining U.S. business hours
• Health Coverage: Comprehensive health insurance subsidy to support your wellbeing
• Unlimited PTO: Unlimited paid time off including paid sick and vacation leaves for optimal work-life balance
• Tech Support: Monthly tech allowance to ensure you have the best tools for remote work success
• Currency Choice: Opportunity to be paid in your currency of choice for global convenience
• Career Advancement: Clear opportunities for growth and advancement within our expanding global organization

🏢 Company Overview

Persona stands as the premier talent agency that top startups rely on to hire exceptional professionals worldwide. Founded by Stanford University graduates, Persona collaborates with the world’s fastest-growing technology startups backed by prestigious investors including Founders Fund, Sequoia Capital, and Andreessen Horowitz. Our vision centers on creating a future where every person discovers their ideal role while companies access the world’s best talent. As a Client Support Associate, you’ll work closely with the future Googles, Facebooks, and Amazons, helping build their organizations and propelling them toward unprecedented success.

🌟 Company Culture

The Persona team comprises motivated, hard-working individuals spanning the globe, united by a culture of continuous learning and improvement. We are passionate problem solvers who love building innovative solutions while ensuring complete client satisfaction. Our warm and friendly company culture fosters collaboration in a fast-paced environment where every team member receives comprehensive training, mentoring, and technology resources. We maintain a large international support team dedicated to caring for new Persona team members, ensuring everyone feels valued and empowered to achieve their best work.

📈 Career Growth Opportunities

As a Client Support Associate at Persona, you’ll have access to exceptional long-term career opportunities within our rapidly expanding global organization. Our commitment to professional development includes ongoing training programs, mentorship opportunities, and clear advancement pathways. You’ll gain invaluable experience working with cutting-edge technology startups, developing skills that are highly sought after in the talent acquisition and customer service industries. The remote-first nature of our organization provides flexibility to grow your career while maintaining personal and professional balance.

🤝 Diversity, Equity, Inclusion, and Belonging

Persona is committed to fostering a diverse, equitable, and inclusive workplace where every team member feels valued and empowered to contribute their unique perspectives. Our global team spans multiple continents, cultures, and backgrounds, creating a rich environment for collaboration and innovation. We believe that diverse teams drive better outcomes for our clients and create more meaningful experiences for our employees.

⚖️ Equal Opportunity Statement

Persona is an equal opportunity employer committed to providing employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We encourage applications from candidates of all backgrounds who meet our qualifications.

🏠 Remote Work Policy

Our Client Support Associate position offers full remote flexibility with the requirement to work during U.S. business hours (Pacific, Central, or Eastern Time zones). We provide comprehensive support for remote employees including technology allowances, collaboration tools, and regular check-ins to ensure success. Our remote work policy emphasizes results-driven performance while maintaining strong team connections through virtual collaboration.

📋 Essential Requirements for Client Support Associate Success

Experience and Skills: – Less than one year of proven customer support experience (perfect for entry-level professionals) – Exceptional communication skills across telephone, email, and text with meticulous attention to detail – Strong technical and computer skills including proficiency with multi-screen systems – Basic understanding of networking and familiarity with video streaming protocols (RTSP, SMTP, HTTP) – Full fluency in English with excellent written and verbal communication abilities

Professional Attributes: – Passionate commitment to customer service excellence and eagerness to learn new software platforms – Structured and self-motivated approach to achieving performance goals and metrics – Ability to commit long-term and full-time to building a career with Persona – Availability to work U.S. business hours across Pacific, Central, or Eastern Time zones – Serious, career-oriented mindset focused on professional growth and development

📝 Application Process

1. Submit Application: Click the apply link to submit your resume and cover letter highlighting your customer service passion and technical skills
2. Initial Screening: Our talent acquisition team will review your application and conduct an initial phone screening
3. Final Interview: Qualified candidates will participate in a comprehensive interview focusing on customer service scenarios and technical capabilities

⏰ Application Deadline

Applications are being reviewed on a rolling basis. Early applications are encouraged as this Client Support Associate position may close once we identify the ideal candidate.

🚀 How to Apply

Ready to launch your customer service career with a leading global talent agency? Apply now through our LinkedIn job posting and join the Persona team in supporting the world’s most innovative startups.

📱 Social Media Links

Connect with Persona and stay updated on new opportunities: – Follow our LinkedIn company page for the latest Client Support Associate and remote job openings – Join our professional network to learn about career development in customer service and talent acquisition

❓ FAQs or Additional Information

Q: Is this Client Support Associate position truly remote?

A: Yes, this is a fully remote position with the flexibility to work from anywhere worldwide, provided you can work during U.S. business hours.

Q: What makes Persona different from other talent agencies?

A: Persona works exclusively with top-tier startups backed by premier investors, offering unparalleled exposure to cutting-edge companies and technologies while providing exceptional career growth opportunities.

Q: What support does Persona provide for remote Client Support Associates?

A: We offer comprehensive training, ongoing mentorship, technology allowances, and a dedicated international support team to ensure your success and job satisfaction.

Q: Are there advancement opportunities for Client Support Associates?

A: Absolutely! Persona is rapidly growing, and we prioritize promoting from within. Many Client Support Associates advance to senior customer service roles, account management, and other departments.

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