Job Summary Table of Client Services Manager

Job Description Summary

Are you an experienced Client Services Manager based in Sunderland, looking for a new challenge in the digital transformation sector? Our client, a dynamic and forward-thinking organization, is seeking a highly motivated professional to lead their client services team and drive success through effective stakeholder management and innovative digital solutions.

Responsibilities

• Manage a diverse portfolio of clients, ensuring high satisfaction and service quality
• Lead and develop a team of Client Service Account Managers
• Communicate effectively with internal and external stakeholders to deliver client requirements
• Oversee the delivery of services in line with contractual SLAs
• Manage team schedules, workload, and resource allocation
• Drive sales growth and account development through existing service offerings
• Act as the primary point of contact for client escalations
• Ensure timely and accurate completion of weekly forecasts and invoicing
• Review and approve non-conformance reports (NCRs) and work with quality and compliance teams to identify root causes and preventative measures
• Identify process gaps and suggest improvements
• Support strategic initiatives in collaboration with the Strategic Inbound Manager and Commercial Director

Benefits and Perks

• Competitive salary of £45,000 per annum
• Opportunity to work with cutting-edge digital transformation technologies
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Additional benefits info not available

Company Overview

Our client is at the forefront of digital transformation services, helping businesses transition from traditional paper-based processes to cutting-edge digital solutions. With a commitment to innovation and client success, they are revolutionizing the way organizations operate in the digital age.

Company Culture

The company fosters a culture of innovation, collaboration, and client-centricity. Team members are encouraged to think creatively, share ideas, and continuously improve processes. The work environment is fast-paced and dynamic, offering exciting challenges and opportunities for professional growth.

Career Growth Opportunities

As a Client Services Manager, you’ll have the chance to: – Develop advanced skills in digital transformation strategies – Expand your leadership capabilities by managing a team of professionals – Build strong relationships with key clients and stakeholders – Contribute to the company’s growth and strategic direction – Participate in cutting-edge projects that shape the future of business processes

Diversity, Equity, Inclusion, and Belonging

Our client is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. They actively promote equal opportunities and encourage applications from individuals of all backgrounds, experiences, and perspectives.

Equal Opportunity Statement

Devonshire is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.

Remote Work Policy

This position requires on-site presence up to 5 days per week in Sunderland. While remote work options may be limited, the company ensures a safe and comfortable working environment that promotes productivity and collaboration.

Application Process

1. Submit your CV and cover letter through the online application form
2. Initial screening by the hiring team
3. First-round interview with the hiring manager
4. Second-round interview with senior leadership
5. Reference checks and final decision

Application Deadline

Application deadline info not available

How to Apply

To apply for this exciting Client Services Manager position, please visit the application page and submit your CV along with a compelling cover letter. Ensure that you highlight your experience in client services, team leadership, and digital transformation initiatives.

Social Media Links

Social media links not available

FAQs or Additional Information

Q: What are the key qualifications for this role?

A: The ideal candidate should have experience in marketing/e-commerce, customer success roles, and strong communication and organizational skills. Knowledge of BPO, RPO, or Client Services industries is highly beneficial.

Q: Is there an opportunity for career advancement?

A: Yes, this role offers significant potential for career growth within the digital transformation sector. The company values internal talent development and provides opportunities for advancement based on performance and skills.

Q: What sets this company apart in the digital transformation space?

A: Our client is known for its innovative approach to digital solutions, strong client relationships, and commitment to staying ahead of industry trends. They offer employees the chance to work on cutting-edge projects that have a real impact on businesses’ digital transformation journeys.

Q: How does the company support professional development?

A: While specific details are not provided, the company typically offers various professional development opportunities, including training programs, mentorship, and the chance to work on diverse projects that enhance skills and expertise in digital transformation.

Q: What is the work environment like?

A: The work environment is fast-paced, collaborative, and focused on innovation. Team members are encouraged to contribute ideas, take ownership of their work, and continuously improve processes to deliver exceptional client services.

This Client Services Manager role presents an excellent opportunity for a seasoned professional to lead digital transformation initiatives and drive client success. With a competitive salary, the chance to work with cutting-edge technologies, and a dynamic team environment, this position offers both challenges and rewards. If you’re passionate about client services, have a proven track record in team leadership, and are excited about shaping the future of digital business processes, we encourage you to apply today.

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