Job Summary Table of Client Service Representative

Job Description Summary

As a Client Service Representative at CIBC, you will be the first line of support for clients, assisting them with their day-to-day banking needs and guiding them towards their financial goals.

Responsibilities

• Client Engagement: Assist clients in managing their accounts and products, ensuring each interaction is meaningful and connects them to the appropriate CIBC team members.
• Problem Solving: Listen attentively, ask pertinent questions, and take ownership of client issues, collaborating with others to develop effective solutions.
• Leveraging Technology: Educate clients on CIBC’s mobile banking applications, enhancing their ability to manage their banking needs digitally.

Benefits and Perks

• Competitive Compensation: Receive a competitive salary with incentive pay.
• Comprehensive Benefits: Access a benefits program, defined benefit pension plan, and employee share purchase plan.
• Work-Life Balance: Enjoy a vacation offering and wellbeing support, including “Purpose Day,” a paid day off dedicated to personal growth and development.

Company Overview

CIBC is a leading North American financial institution committed to building a relationship-oriented bank for the modern world. With a focus on innovation and client satisfaction, CIBC offers a range of financial services and products to meet the diverse needs of its clients.

Company Culture

At CIBC, team members are empowered to make meaningful impacts and are valued for their contributions. The organization fosters a culture of trust, teamwork, and accountability, encouraging employees to bring their authentic selves to work and engage with purpose.

Career Growth Opportunities

CIBC is dedicated to employee development, offering opportunities to tap into your potential and advance your career. With access to various learning resources and a supportive environment, you can achieve your professional goals.

Diversity, Equity, Inclusion, and Belonging

CIBC is committed to creating an inclusive environment where all team members and clients feel they belong. The bank seeks applicants with a wide range of abilities and provides an accessible candidate experience.

Equal Opportunity Statement

CIBC is an equal opportunity employer, dedicated to maintaining a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications.

Remote Work Policy

To successfully perform the duties of a Client Service Representative, you will be on-site during scheduled hours. Flexibility to work banking center hours, which may include evenings and weekends, is required.

Application Process

1. Online Application: Submit your application through the CIBC careers portal.
2. Assessment: Complete any required assessments or skills tests.
3. Interview: Participate in an interview with the hiring team to discuss your qualifications and fit for the role.

Application Deadline

Info not available

How to Apply

To apply for the Client Service Representative position, please visit the CIBC Careers Page and submit your application online.

Social Media Links

• LinkedIn
• Twitter
• Facebook

FAQs or Additional Information

For any inquiries or assistance regarding the application process, please contact Mailbox.careers-carrieres@cibc.com.

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