Website IQ-EQ

Client Service Manager (m/f)

Job Summary Table of Client Service Manager (m/f)

AttributeDetails
Job TitleClient Service Manager (m/f)
Visa SponsorshipInfo not available
Company NameIQ-EQ
CountryLuxembourg
LocationLuxembourg (On-site)
Salary RangeInfo not available
Job TypePermanent, Full-time
DepartmentLegal advice/audit
Experience LevelEntry-level
Education RequirementsBachelor’s Degree
Skills and ExpertiseCustomer Focus, Decision Quality, Compliance
Posting Date23/10/2024
Job ExpiresInfo not available
SourceSource Link
Apply LinkApply Now

Job Description Summary

Join IQ-EQ in Luxembourg as a Client Service Manager (m/f), where you will lead client relationship management, ensure compliance, and be a key point of contact for client audits in the financial services sector.

Responsibilities

  • Manage and build strong client relationships, acting as the primary point of contact for clients and external stakeholders.
  • Ensure compliance with legal, tax, and regulatory requirements, maintaining the service level and customer satisfaction.
  • Oversee transactions, approvals, and quality standards to support seamless client interactions.
  • Act as the first point of contact with the Dutch Central Bank during audits, representing IQ-EQ’s compliance practices.
  • Drive business development initiatives, increasing client activity and portfolio growth.
  • Coach and support new joiners, fostering a collaborative team environment.

Key Competencies

  • Customer Focus: Ensure top-notch client services.
  • Decision Quality: Display sound judgment in managing transactions and compliance.
  • Collaboration: Work effectively with internal teams and external stakeholders.

Benefits and Perks

  • Competitive salary with performance-based incentives
  • Comprehensive health and wellness benefits
  • Professional development and training opportunities
  • Diverse and inclusive work environment

Company Overview

IQ-EQ is a leading provider of investor services, specializing in compliance, corporate governance, and financial services. Known for its commitment to customer service and expertise in regulatory matters, IQ-EQ operates globally with a focus on empowering clients through trust and transparency.

Company Culture

IQ-EQ fosters an inclusive, collaborative work environment that values authenticity and boldness. The company encourages professional growth, teamwork, and pride in performance, ensuring employees are both challenged and supported in their roles.

Career Growth Opportunities

IQ-EQ provides pathways for career advancement, with opportunities to grow within client management and compliance areas. Employees are encouraged to pursue continuous learning and professional development.

Diversity, Equity, Inclusion, and Belonging

IQ-EQ is committed to promoting diversity, equity, and inclusion, offering a workplace that welcomes individuals from all backgrounds, fostering a sense of belonging for all employees.

Equal Opportunity Statement

IQ-EQ is an equal opportunity employer, dedicated to hiring individuals without regard to race, ethnicity, gender, disability, or other protected characteristics, and upholds a strict policy of non-discrimination.

Remote Work Policy

The role of Client Service Manager is on-site in Luxembourg. IQ-EQ provides tools and resources to support efficient, collaborative work and may consider flexible arrangements when applicable.

Application Process

  1. Complete the online application form here.
  2. Submit your resume and cover letter detailing relevant experience.
  3. Attend interviews with IQ-EQ’s hiring team, where you’ll discuss your skills and career aspirations.

Application Deadline

Please apply as soon as possible. Applications are reviewed on a rolling basis.

How to Apply

Visit the official job listing to apply, or contact us through the provided application link for more information.

FAQs or Additional Information

For additional information about the role, IQ-EQ, or the application process, please refer to the official job post or reach out to our recruitment team.

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