Job Summary Table of Client Engagement

Job Description Summary

CIBC is seeking a dedicated Client Engagement Representative to join their Personal and Business Banking Team in Toronto. As the first point of contact for clients, you’ll provide exceptional service while connecting customers with appropriate financial solutions and team members.

Responsibilities

• Serve as the primary point of contact for clients entering the banking center, engaging in meaningful conversations to understand their immediate needs and identify opportunities
• Assist clients with day-to-day banking needs while leveraging knowledge of financial services products
• Connect clients with appropriate team members who can help them achieve their financial goals
• Introduce and educate clients about mobile banking applications and digital solutions
• Maintain comprehensive product knowledge and stay updated on banking services
• Provide exceptional customer service while managing multiple client interactions
• Identify and escalate complex client issues to appropriate team members
• Contribute to maintaining a positive and professional banking environment

Benefits and Perks

• Competitive salary and incentive pay opportunities
• Comprehensive benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Flexible vacation offering
• Wellbeing support programs
• MomentMakers social recognition program
• Purpose Day – paid day off for personal growth and development
• Banking benefits for employees

Company Overview

CIBC is building a relationship-oriented bank for the modern world, focusing on innovative solutions and exceptional client service. The organization values talented professionals who are passionate about doing what’s right for clients and embraces individual strengths and ambitions.

Company Culture

At CIBC, team members are empowered to make meaningful impacts and are valued for their unique contributions. The culture emphasizes trust, teamwork, and accountability, creating an inclusive environment where all team members and clients feel they belong.

Career Growth Opportunities

• Clear advancement pathways within Personal and Business Banking
• Access to professional development resources
• Mentorship opportunities
• Cross-functional training programs
• Leadership development initiatives

Diversity, Equity, Inclusion, and Belonging

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. The organization actively seeks applicants with a wide range of abilities and provides an accessible candidate experience.

Equal Opportunity Statement

CIBC is an equal opportunity employer that values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.

Remote Work Policy

This position requires on-site presence at the Toronto-Jane and Finch Banking Centre. Work arrangements, including any hybrid options, will be discussed during the interview process.

Application Process

1. Submit your application through the LinkedIn portal
2. Complete required assessments (attribute-based assessment, skills tests)
3. Participate in interviews to discuss experience and work arrangements
4. Provide necessary documentation for background verification

Application Deadline

Info not available

How to Apply

Click the “Apply Now” button on this job posting to submit your application. For accommodation requests during the application process, please contact Mailbox.careers-carrieres@cibc.com.

Social Media Links

• CIBC LinkedIn
• CIBC Website

FAQs or Additional Information

• Weekly Hours: 37.5 hours
• Location: Toronto-Jane and Finch Banking Centre
• Legal Requirements: Must be legally eligible to work in Canada
• Assessment Process: May include attribute-based assessment, skills tests, and French proficiency evaluation

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