Job Summary Table of Case Manager

Job Description Summary

The Case Manager at Columbia University oversees the implementation and monitoring of accommodations for faculty, staff, and students involved in investigative processes related to discrimination, harassment, and misconduct, reporting to the Director of Case Management.

📋 Case Manager Responsibilities

This pivotal role within Columbia University’s centralized office (combining Title IX, Gender Based Misconduct, Office of Equal Opportunity and Affirmative Action, and Office of the Protection of Minors teams) requires excellent interpersonal skills and a deep understanding of support mechanisms. The Case Manager will:

• Provide comprehensive information and guidance to faculty, staff, students, and affiliates regarding available resources and processes related to reports of discrimination, harassment, retaliation, sex-based harassment, sexual misconduct, stalking, domestic and dating violence, and prohibited relationships.
• Conduct detailed interviews to collect summaries of concerns and communicate possible courses of action, including University resources, investigative processes, and law enforcement options where applicable.
• Advise faculty, staff, and students about their rights under University policies in a clear, compassionate manner.
• Meet personally with faculty, staff, and students to thoroughly assess needs and create customized case management plans to address specific situations.
• Collaborate effectively with University partners to arrange academic, workplace, and community accommodations, while implementing and monitoring these accommodations on an ongoing basis.
• Refer faculty, staff, and students to appropriate confidential and non-confidential resources when necessary, maintaining detailed documentation of case information, updates, interim measures, referrals, and accommodations in the student database.
• Support the Administrative Resolution process by issuing no-contact directives, implementing safety measures, making counseling referrals, and coordinating targeted education and training.
• Perform additional duties as assigned by the Director of Case Management.

Benefits and Perks

• Competitive salary range of $75,000 – $79,000
• Full-time position with standard university benefits package
• Opportunity to make a meaningful impact on the university community
• Professional development opportunities within a prestigious Ivy League institution
• Work within a collaborative, supportive professional environment

Company Overview

Columbia University is a world-renowned research university and member of the prestigious Ivy League. Founded in 1754, it is the oldest institution of higher education in New York and the fifth-oldest in the United States. Columbia has consistently ranked among the top universities globally and is dedicated to advancing knowledge through research, education, and public service.

🏢 Columbia University Culture

Columbia University prides itself on fostering an environment of academic excellence, innovation, and inclusivity. The university values diverse perspectives and encourages collaboration across disciplines. As part of the Case Management team within the Office of the Provost, you’ll join a community dedicated to creating a safe, supportive environment for all members of the university community.

Career Growth Opportunities

Working as a Case Manager at Columbia University provides excellent prospects for professional advancement within higher education administration. The role offers opportunities to develop expertise in case management, Title IX compliance, and educational administration, potentially leading to senior roles in student affairs, compliance, or related fields.

🤝 Diversity, Equity, Inclusion, and Belonging

Columbia University is committed to creating and supporting a community diverse in every way: race, ethnicity, geography, religion, academic and extracurricular interest, family circumstance, sexual orientation, socioeconomic background, and more. The university believes that diversity is essential to the pursuit of excellence and strives to create an inclusive environment where all individuals feel valued and empowered.

Equal Opportunity Statement

Columbia University is committed to the hiring of qualified local residents and is an Equal Opportunity Employer / Disability / Veteran.

Remote Work Policy

This position is based on-site at the Morningside campus in New York City. The university may offer flexible scheduling options, but regular presence on campus is required to effectively collaborate with various university departments and provide in-person support.

📝 Application Process

To apply for the Case Manager position at Columbia University, follow these steps:

1. Visit the official job posting
2. Review the complete job description and requirements
3. Submit your application including resume and cover letter through the online portal
4. If selected, participate in the interview process with the hiring team

Application Deadline

Interested candidates should apply promptly as the position opened on May 9, 2025. An official application deadline has not been specified.

How to Apply

Apply directly through the Columbia University Opportunities portal. For job alerts related to similar positions, you can register on the portal with your contact information.

📚 Qualifications for Case Manager Position

Minimum Qualifications:

• Bachelor’s degree required
• Minimum of 4 years of related experience in behavioral intervention, counseling, or support services
• Knowledge of complexities surrounding protected class discrimination and harassment, sexual misconduct, sex-based harassment, gender-related violence including stalking and intimate partner violence in university settings
• Excellent analytical, organizational, and interpersonal skills
• Strong written communication skills with ability to convey complex information clearly and concisely
• Superior judgment and discretion in handling sensitive situations

Preferred Qualifications:

• Advanced degree in higher education, student personnel administration, counseling, social work, psychology, or related field
• Knowledge of complexities surrounding Title VI, VII, and/or Title IX in university settings
• Experience working in higher education
• Demonstrated ability to handle multiple priorities while maintaining professionalism and attention to detail
• Comfort working in a dynamic, fast-paced, detail-oriented environment
• Experience with alternative resolutions, including conducting mediations and facilitated conversations

This role represents an excellent opportunity for dedicated professionals passionate about creating safe, supportive educational environments and championing justice and fairness within the academic community.

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