Job Summary Table of Bilingual Customer Service Rep

Job Description Summary

An exciting opportunity for bilingual professionals to join American Express as a New Accounts Representative, focusing on customer service, risk analysis, and building strong customer relationships.

Responsibilities

• Analyze new account applications using specialized tools
• Ensure compliance with AML and Risk processes
• Handle inbound and outbound customer calls with exceptional care
• Engage and influence customers while maintaining the Amex brand
• Contribute to individual and team departmental goals
• Effectively communicate complex information professionally

Skills & Qualifications

• Must-Have Skills:
  • Bilingual in English and French
  • Strong customer service experience
  • Analytical mindset with attention to detail
  • Excellent written and verbal communication
  • Proficiency in Windows environment
  • Multitasking abilities
  • Problem-solving skills
• Preferred Qualifications:
  • Prior experience in Risk and Credit Analysis
  • Background in customer loyalty building

Work Schedule

• Monday-Friday: 8:30 AM – 9:00 PM EST
• Saturday: 10 AM – 6 PM EST

Benefits and Perks

• Competitive base salary
• Performance bonus incentives
• Comprehensive medical, dental, and vision insurance
• Flexible working arrangements (hybrid/virtual/onsite)
• Generous paid parental leave
• Financial well-being and retirement support
• Career development opportunities
• Free wellness center access
• Confidential counseling support

Company Overview

American Express is a global financial services corporation committed to delivering exceptional customer experiences. With over 60,000 colleagues worldwide, Amex prioritizes innovation, customer satisfaction, and employee growth.

Company Culture

A diverse, inclusive environment that values: – Team collaboration – Professional development – Employee well-being – Innovation – Customer-first service

Career Growth Opportunities

• Continuous learning programs
• Internal promotion pathways
• Professional training
• Mentorship opportunities
• Cross-departmental skill development

Diversity, Equity, Inclusion, and Belonging

American Express is dedicated to creating an inclusive workplace that celebrates diversity, respects individual differences, and provides equal opportunities for all employees.

Equal Opportunity Statement

American Express is committed to providing an inclusive work environment free from discrimination, ensuring equal treatment regardless of age, gender, race, disability, or other protected characteristics.

Remote Work Policy

Flexible work arrangements available, supporting: – Hybrid work models – Virtual collaboration tools – Comprehensive remote work support

Application Process

1. Review job requirements
2. Prepare resume highlighting bilingual skills
3. Submit application through provided link
4. Complete potential background verification

Application Deadline

Ongoing recruitment (specific deadline not specified)

How to Apply

Apply through LinkedIn Job Posting

Social Media Links

• American Express LinkedIn
• American Express Twitter

FAQs

• Is this a remote position?
• Yes, with flexible work arrangements
• What languages are required?
• English and French
• Are there opportunities for career growth?
• Yes, American Express emphasizes professional development

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