🔍 Job Summary Table of Bilingual Customer Support

🌟 Job Description Summary

Are you a bilingual customer support professional fluent in English and Spanish with crypto exchange experience? Join a remote team providing top-tier service in a fast-paced Web3 environment. Paid in USDT and fully remote, this role offers flexibility, competitive perks, and the chance to grow with a dynamic global company.

🎯 Responsibilities – Bilingual Customer Support in Crypto Industry

• Respond promptly to customer inquiries via instant messaging, ticket systems, and other digital channels.
• Provide accurate and comprehensive solutions using professional customer service tools.
• Manage online communities such as Discord and other platforms in English, Spanish, and German.
• Ensure excellent customer satisfaction by maintaining a professional and empathetic approach.
• Record and follow up on customer interactions to resolve issues efficiently.
• Work flexible shifts, currently UTC 09:00 – 18:00, including weekends as needed.
• Follow internal communication protocols, policies, and best practices.

🎁 Benefits and Perks of Working Remotely in Crypto

• 💰 Competitive compensation package paid entirely in USDT.
• 🎉 Paid leaves and special gifts (including birthday bonuses).
• 💻 MacBook installment reimbursement program to support high-performance work tools.
• 🌍 Flexible remote working arrangements (location-fixed but not region-bound).
• 🤝 Harmonious team culture with strong support and collaboration.

🏢 Company Overview

The company operates in the Web3 and crypto space, focusing on providing top-notch customer support to users globally. With a strong presence in the digital assets industry, they emphasize operational excellence, secure practices, and client satisfaction. Their support team is integral to sustaining their rapid growth and loyal user base.

💼 Company Culture

Expect a fast-paced yet friendly work environment where empathy, professionalism, and attention to detail are the cornerstones of the culture. The team values collaborative spirit, emotional intelligence, and a compassionate attitude toward customer queries. Flexibility, responsibility, and adaptability are key to thriving here.

🚀 Career Growth Opportunities in Web3 Support

This role offers strong career development potential for those interested in growing within the cryptocurrency and blockchain ecosystem. You’ll gain hands-on experience in managing global user bases, resolving complex queries, and adapting to the evolving needs of the digital economy.

🌐 Diversity, Equity, Inclusion, and Belonging

The company actively fosters an inclusive workplace where team members from all backgrounds are welcomed and valued. Diversity is not only accepted—it’s celebrated. They encourage candidates from all demographics and locations to apply and thrive.

✊ Equal Opportunity Statement

This employer is an equal opportunity organization that prohibits discrimination based on race, gender, disability, or background. All employment decisions are made based on qualifications, merit, and business needs.

🏠 Remote Work Policy for Crypto Support Staff

• 📅 Flexible scheduling across global time zones.
• 🧰 Company supports new MacBook Air M1 (or better) for work purposes, reimbursed over six months.
• 🛠️ All work-related tools, platforms, and communication channels are provided remotely.
• 🌍 Location must remain fixed but is not restricted to a specific region.

📥 Application Process – Steps to Apply

1. Update your resume in English to reflect recent experience, especially in crypto exchanges and multilingual support.
2. Attach your resume and optionally include your Telegram (TG) account for faster communication.
3. Submit your application via the LinkedIn Job Posting.

📢 Tip: If you know someone who fits this role, feel free to share this job post with them. Multiple positions are open!

📆 Application Deadline

Info not available 🔗

📝 How to Apply

Visit the official LinkedIn job post, upload your resume in English, and optionally add your Telegram handle for faster processing.

🌐 Social Media Links

• 🔗 LinkedIn
• 🔗 Twitter
• 🔗 Facebook

❓ FAQs or Additional Information

• 💬 Q: Is this a salaried position?

• A: It is a self-employed contract paid in USDT.

• 💬 Q: Do I need to own a MacBook?

• A: Yes, a recent MacBook is required and will be reimbursed in installments.

• 💬 Q: What languages are required?

• A: English and Spanish are mandatory. German is a plus.

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