Job Summary Table

📌 Job Description Summary Of Account Manager

Join Lucid Software as an Account Manager and become a key player in helping organizations thrive through effective product adoption and strategic customer success. This remote-friendly opportunity allows you to act as a trusted advisor and drive long-term impact across client relationships.

🛠️ Responsibilities Of Account Manager

As an Account Manager at Lucid (Marq platform), you will:

• Develop a strong understanding of clients’ goals and align Marq’s solutions with their business strategies.
• Lead complete end-to-end implementations via client calls, webinars, and continuous follow-up support.
• Conduct periodic business reviews and deliver consultative guidance on maximizing platform usage.
• Measure customer engagement and create Marq champions to drive referrals and renewals.
• Conduct UX surveys, client interviews, and provide structured feedback to influence future product development.
• Reactivate low-engagement accounts through tailored nurturing strategies.
• Keep updated with industry trends and Marq best practices through self-initiated learning.
• Collaborate with internal teams and use Lucid’s suite of tools for problem-solving and customer satisfaction.

🎁 Benefits and Perks Of Account Manager

• 🌍 Remote-first culture – Work from anywhere in the U.S.
• 📚 Access to learning resources for career advancement
• 🤝 Collaborative and inclusive team environment
• 🏖️ Generous PTO and work-life balance
• 🧘‍♀️ Wellness and development support
• 📈 Opportunity to make a big impact at a fast-growing company

🏢 Company Overview

Lucid Software is the visionary force behind platforms like Lucidchart, Lucidspark, and Marq. With the mission to scale design and elevate brands, the company helps teams visualize, communicate, and collaborate to bring big ideas to life. The company values innovation, inclusivity, and long-term client success.

🤝 Company Culture

Lucid is more than just a software company—it’s a community built on mutual respect, creativity, and a shared goal of transforming the way businesses operate. The environment encourages growth, cross-functional collaboration, and idea-sharing across teams. You’ll join a space where your voice matters, and your contributions lead to real change.

📈 Career Growth Opportunities

Lucid invests in its people. This role opens doors to future leadership positions across Customer Success, Product Strategy, and even Sales. As a scaling company, Lucid encourages internal promotions and provides development tracks for high-performing team members.

🌈 Diversity, Equity, Inclusion, and Belonging

At Lucid, inclusion isn’t just a checkbox—it’s a foundation. The company believes that diverse teams create better solutions. Employees of all backgrounds, identities, and perspectives are welcomed and celebrated.

⚖️ Equal Opportunity Statement

Lucid Software is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, gender, sexual orientation, age, or disability.

🏠 Remote Work Policy

This is a fully remote role within the United States. Lucid provides all necessary tools, training, and digital infrastructure to ensure seamless communication and productivity from home.

📝 Application Process

1. Online Application – Submit your resume and fill out a short questionnaire.
2. Initial Screening – Get contacted by a recruiter for a brief discussion.
3. Virtual Interviews – Participate in panel interviews with Customer Success and Product Teams.

⏰ Application Deadline

Applications will be accepted on a rolling basis until the position is filled. Early applications are encouraged!

📬 How to Apply

Apply directly on LinkedIn here to join Lucid Software as their next Account Manager.

🔗 Social Media Links

• LinkedIn
• Twitter
• Facebook

❓ FAQs or Additional Information

• Is this a remote-only role? Yes, the role is fully remote within the United States.
• Do I need prior experience in SaaS? Preferred but not required. Candidates with strong customer success or account management backgrounds are welcome.
• Is product training provided? Absolutely. Full onboarding and access to continuous training resources will be offered.

🔍 Conclusion

If you’re a customer success-driven professional with a passion for helping organizations grow, then the Account Manager position at Lucid (Marq) could be your next big move. With remote flexibility, career growth, and a mission-driven team, Lucid is ready to welcome top talent like you.

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