Job Summary Table of Accommodation Assistant

Job Description Summary

The University of Plymouth seeks a dedicated Accommodation Booking Assistant to join their dynamic team, managing over 1,700 bedrooms across multiple campuses. This role combines customer service excellence with administrative expertise to ensure a seamless accommodation experience for students.

Responsibilities

• Serve as the first point of contact for accommodation-related queries via phone and email
• Manage bookings and occupancy using StarRez accommodation software
• Allocate parking spaces and maintain detailed interaction records
• Process confidential information following GDPR guidelines
• Participate in key events including Open Days, Applicant Days, and Student Arrivals
• Support NHS partner accommodation services in Torbay, Taunton, and Truro
• Handle sensitive communications with parents and families
• Maintain accurate records and provide regular updates to team members

Benefits and Perks

• 25 Days Annual Leave (pro rata) plus Bank Holidays & Closure Days
• Competitive pension scheme
• Cycle to Work & Electric Car Scheme
• Comprehensive Employee Assistance Programme
• Professional development opportunities
• Enhanced family leave policies
• Flexible working arrangements
• Access to retailer discounts
• On-site nursery facilities

Company Overview

The University of Plymouth is a leading higher education institution committed to providing exceptional student experiences. The Accommodation Services team manages extensive student housing facilities across multiple locations, serving diverse student populations including undergraduates and healthcare students.

Company Culture

At Plymouth University, we foster an inclusive, supportive environment where teamwork and professional development are prioritized. Our Accommodation Services team works collaboratively to ensure student success and well-being while maintaining high service standards.

Career Growth Opportunities

This role offers excellent prospects for professional development within higher education administration. Team members receive regular training and can advance their careers in student services, accommodation management, or broader university operations.

Diversity, Equity, Inclusion, and Belonging

The University of Plymouth actively promotes an inclusive community where diversity is celebrated. We particularly welcome applications from under-represented groups, including carers/parents, people with disabilities, ethnic minorities, LGBT+ individuals, and people from all socio-economic backgrounds.

Remote Work Policy

This position is office-based in Plymouth, requiring on-site presence. While remote work is not available, the role offers flexible working arrangements within the office environment.

Application Process

1. Submit your online application with a supporting statement addressing essential criteria
2. Applications close on January 27, 2025
3. Shortlisted candidates will be invited for interviews on February 11, 2025
4. Successful candidates will receive comprehensive onboarding and training

How to Apply

Apply through the University of Plymouth’s recruitment portal. For informal inquiries, contact Rebecca Finn at rebecca.finn@plymouth.ac.uk.

Social Media Links

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FAQs or Additional Information

• Working hours: 18.5 hours per week (permanent)
• Special conditions: Annual leave restrictions during mid-August to mid-September
• Travel requirements: Occasional travel to South-West sites
• Weekend work: Required for Open Days and Applicant Days (time off in lieu provided)

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