Job Summary Table of Academic Casework

🎓 Academic Casework: Supporting University Students Through Administrative Excellence

Job Description Summary

The University of Sussex is seeking a detail-oriented Academic Casework Officer to join their Student Administration team, processing Exceptional Circumstance Claims and academic appeals while ensuring regulations are applied consistently, objectively and with sensitivity to students’ needs.

Academic Casework Responsibilities

• Process and evaluate Exceptional Circumstance Claims from students, ensuring fair and consistent application of university regulations
• Handle academic appeals with high levels of accuracy, diplomacy, and attention to detail
• Communicate complex and sensitive information in writing to students and staff
• Work collaboratively with the Academic Casework Manager and other team members
• Manage personal workload and prioritize cases appropriately
• Exercise sound judgment when making decisions on Exceptional Circumstance claims and Academic Appeals
• Ensure all casework follows university regulations and procedures

University Employment Benefits

• Beautiful 150-acre campus next to the South Downs National Park
• Excellent public transportation connections (Falmer train station is a five-minute walk)
• Dedicated cycling paths and cycle-to-work scheme
• Opportunity to work in a renowned, multi-accredited, research-led International University
• Competitive salary structure
• Part of a vibrant academic community focused on student success
• Flexible working options considered (subject to business need)

University of Sussex Overview

The University of Sussex is a prestigious research-led institution situated in Brighton, UK. With a diverse academic community and beautiful campus environment, Sussex has established itself as a leader in higher education. The university prides itself on innovation, research excellence, and providing exceptional student experiences. The campus is strategically located just off the A27, adjacent to the picturesque South Downs, creating an inspiring environment for both work and study.

Student Experience Division Culture

The Division of Student Experience is the heart of student support at the University of Sussex. This division works diligently to ensure all students receive necessary support and enjoy meaningful experiences throughout their academic journey. Led by the Student Experience Director and leadership team, services focus on Academic Quality, Student Data & Records, Careers & Entrepreneurship, Advice & Guidance, Complaints & Conduct, and Student Wellbeing. The division collaborates closely with Schools and other university divisions to foster an environment that enhances student potential and equips them to pursue their goals and aspirations.

Academic Casework Career Growth Opportunities

Working within the Student Administration team provides valuable experience in higher education administration and student support services. The role offers opportunities to develop expertise in regulatory frameworks, case management, and student advocacy. These skills are highly transferable within higher education settings and other administrative positions requiring regulatory knowledge and attention to detail. The fixed-term nature of this position (maternity cover) provides an excellent opportunity to gain experience within a prestigious university setting that could lead to future career advancement in academic administration.

Diversity, Equity, Inclusion, and Belonging

The University of Sussex values the diversity of its staff and students and welcomes applicants from all backgrounds. The university is committed to creating an inclusive environment where everyone can thrive regardless of their identity or background. Sussex recognizes that diverse perspectives strengthen the academic community and enhance the student experience. This commitment to diversity and inclusion is embedded in all aspects of university life and operations.

Equal Opportunity Statement

The University of Sussex is an equal opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Academic Casework Application Process

1. Review the full job details on the University of Sussex vacancies page
2. Prepare your application materials (CV, cover letter, etc.)
3. Submit your application through the university’s online recruitment system
4. If shortlisted, attend an interview (expected interview date to be confirmed)
5. Successful candidates will be expected to start around June 30, 2025

Application Deadline

May 6, 2025, 4:29 AM

How to Apply for the Academic Casework Position

To apply for this role, please visit the University of Sussex vacancies page via the application link provided. For informal enquiries, contact Lisa Clark, Academic Casework Manager, at lac42@sussex.ac.uk. Please note that the University requires that work undertaken for the University is performed in the UK.

Additional Academic Casework Information

This is a fixed-term position for a maximum of 12 months as maternity cover. The role is available as full-time (36.5 hours per week) or part-time, with flexible working options considered subject to business needs. The successful candidate will join a team of two other Academic Casework officers and the Academic Casework Manager, working collaboratively to support student needs while maintaining academic standards and procedural integrity.

Visa Sponsorship Information

This role may be eligible for sponsorship. Please consult the University’s Skilled Worker Visa information page for further information about Visa Sponsorship. Please be aware that any role graded below 5.3 or £30,960 per annum will not be eligible for sponsorship.

🔍 What Makes an Ideal Academic Casework Officer?

The ideal candidate for this Academic Casework Officer position will have demonstrated experience working within regulations and procedures in a large organization, preferably in higher education. You’ll need exceptional written communication skills to explain complex situations with clarity and sensitivity. Understanding the challenges faced by diverse student populations is essential, as is the ability to make fair judgments while following regulatory frameworks.

Your organizational abilities will be crucial in managing competing priorities and maintaining accurate records. The role requires someone who can work both independently and as part of a dedicated team committed to supporting students through challenging academic circumstances.

If you have a passion for student support, excellent attention to detail, and the ability to navigate complex regulatory environments while maintaining empathy for students’ situations, this role offers an excellent opportunity to make a meaningful difference in students’ academic journeys.

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