Job Summary Table

📝 Job Description Summary

Pion is hiring a Customer Success Executive to work with renowned global brands like ASOS, Lego, and Gymshark. This hybrid role in the UK is perfect for professionals who are passionate about customer relationship management, client success, and strategic growth.

📌 Responsibilities of the Customer Success Executive

• Lead onboarding and kick-off calls for new clients to convey Pion’s value proposition clearly.
• Support the Account Management team to articulate the ROI of Pion’s tools to clients.
• Maintain client relationships through regular business reviews (monthly/quarterly).
• Develop and manage success plans tailored to client strategies.
• Identify churn risks and design mitigation strategies.
• Spot upsell opportunities and propose expansion plans.
• Conduct campaign reviews, analyze performance data, and recommend optimizations.

🎁 Benefits and Perks at Pion

• 💰 Competitive Salary
• 🌴 30 Days Annual Leave (plus bank holidays)
• 👩🏽‍💻 Hybrid Working Model – Work from home 3 days a week
• 🕒 Flexible Hours – Start between 8 AM to 10 AM
• 🏆 Accredited ‘Great Place To Work’ across three categories
• ❤️ Well-being Support – Gym membership, mental health resources, health cash plan
• 🧠 Learning & Development – Coaching sessions, workshops, personal learning budget
• 💻 Home Office Allowance – £200 setup support
• 🛍️ Brand Discounts – Perks with Apple, Google, Domino’s, Uber & more!

🏢 Company Overview: About Pion

Pion is a tech-driven company focused on making life more affordable for youth by connecting them with top global retailers. With award-winning technologies, Pion helps brands like ASOS, Lego, and Gymshark reach the youth market with innovative marketing and engagement tools.

Their mission is fueled by their SHARP values and a commitment to ROI for clients, value for consumers, and an empowering culture for employees.

🧑‍🤝‍🧑 Company Culture at Pion

Pion’s workplace is built on inclusivity, collaboration, and personal development. Flexibility, transparency, and empowerment form the foundation of its culture. Whether you’re in the office or working remotely, you’ll feel like a vital part of the team.

Pion embraces creativity, supports individuality, and celebrates achievements—making it more than just a job, but a rewarding journey.

📈 Career Growth Opportunities

At Pion, career development is taken seriously. With structured progression plans, learning budgets, and coaching workshops, you’ll have every opportunity to move forward in your professional journey. Whether you’re aiming to specialize or step into leadership, Pion supports your ambition.

🌍 Diversity, Equity, Inclusion, and Belonging (DEIB)

Pion believes in creating a workplace where everyone feels welcome. With full transparency in their equity, diversity, and inclusion statistics and efforts, Pion actively encourages applications from underrepresented groups. Even if you don’t check every box, they still want to hear from you!

“We value your uniqueness – everyone is welcome at Pion.”

📢 Equal Opportunity Statement

Pion is proud to be an equal opportunity employer, promoting a workplace free of discrimination, where every voice is heard and respected regardless of background, identity, or orientation.

🏠 Remote Work Policy

Pion embraces hybrid working, giving you the flexibility to choose 3 work-from-home days each week. Combined with flexible hours and a strong remote infrastructure, you’re empowered to balance life and work effectively.

📨 Application Process

1. Visit the official job listing
2. Submit your application online via LinkedIn
3. Wait for a response from the Pion hiring team if shortlisted

📅 Application Deadline

Info not available – Apply as soon as possible to avoid missing out.

📬 How to Apply

Apply directly via LinkedIn. For application support or adjustments, you can also email talent@wearepion.com.

🌐 Social Media Links

• LinkedIn – Pion
• Website – Pion

❓ FAQs or Additional Information

• Do I need affiliate marketing experience? It’s preferred but not mandatory.
• Is remote work allowed? Yes, 3 days a week.
• What if I don’t meet all requirements? Apply anyway—Pion values potential!

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