Job Summary Table

🎯 Job Description Summary

Monzo Bank is hiring a Collections Specialist to join their UK-based remote team. If you’re passionate about helping people, experienced in debt recovery, and eager to work in a values-driven fintech company, this opportunity is for you!

💼 Responsibilities as a Collections Specialist

• Assist customers struggling with repayments and offer practical solutions.
• Communicate via chat, phone, and email with compassion and clarity.
• Apply Monzo’s “decisioning process” to tailor support plans for customers.
• Stay updated on regulatory standards, particularly FCA guidelines.
• Collaborate with internal teams to ensure smooth debt management.

🎁 Benefits and Perks

• 💸 Competitive salary of £24,750–£26,000 (£27,250 for London-based hires)
• 🧠 Annual learning budget of £1,000 for books, training & conferences
• 🎉 Guaranteed day off on your birthday
• 🏡 Fully remote within the UK
• 🗓 Flexible shift pattern (1 weekend off/month guaranteed)
• 📈 Stock options, comprehensive benefits & more!

🏢 Company Overview – Monzo Bank

Monzo is redefining what a bank can be. With over a decade of innovation, it offers a wide range of services including personal, business, and joint accounts, plus credit and savings features. Known for its iconic hot coral cards and “get paid early” function, Monzo combines smart tech with a people-first culture. 🌟

🧬 Company Culture and Values

Monzo lives by the motto “making money work for everyone.” The team thrives on inclusivity, purpose, and innovation. With award-winning customer service and vibrant internal culture, Monzo is where fintech meets empathy.

“We’re not about selling products – we want to solve problems and change lives through Monzo ❤️”

🚀 Career Growth Opportunities

Working at Monzo opens the door to internal promotions, lateral movements, and skill enhancement programs. Employees regularly participate in upskilling, leadership programs, and career pathing tailored to their aspirations.

🌍 Diversity, Equity, Inclusion, and Belonging

Monzo is deeply committed to building an inclusive and diverse workforce. The company supports individuals from all walks of life and provides equal access to career advancement opportunities. Read more in their 2023 Diversity Report and 2024 Gender Pay Gap Report.

⚖️ Equal Opportunity Statement

Monzo is an equal opportunity employer. Applicants are considered without regard to race, gender, disability, religion, veteran status, or any protected category. Use your preferred name when applying!

🏡 Remote Work Policy

• Work from anywhere within the UK.
• Set shift schedules provided well in advance.
• All tools and tech are supplied by Monzo.
• Inclusive onboarding process for remote employees.

📋 Application Process

1. Submit your application with responses to key scenarios.
2. Interview with a Monzo recruiter.
3. Final 60-minute values and competency-based interview.

Training starts May 12, 2025. The onboarding is 7 weeks (Mon–Fri, 9:00 AM–5:30 PM).

🗓️ Application Deadline

This role may close early once sufficient applications are received. Apply ASAP to avoid disappointment.

✅ How to Apply

👉 Click here to Apply Now

📧 Questions? Contact: Sambrewington@monzo.com

🌐 Social Media Links

• LinkedIn – Monzo
• Twitter – Monzo
• Instagram – Monzo

❓ FAQs or Additional Information

• Do I need previous collections experience? Yes, this is a requirement.
• Is the job open to non-UK residents? No, applicants must reside in the UK.
• What tech/tools will I use? All Monzo tools are user-friendly and provided during onboarding.

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