Job Summary Table of Travel Counselor

Job Description Summary

CWT’s Traveler Experience (TX) team is seeking an experienced Travel Counselor to join their Energy Resources and Marine (ERM) team in the UK. This role involves providing high-touch service to book travel and accommodation for ERM clients, with the flexibility to work remotely or from the Warrington office.

Travel Counselor Responsibilities 🧳

The Travel Experience Counselor II role at CWT offers a unique opportunity to work with specialized clients in the Energy, Resources, and Marine sectors. Your daily responsibilities will include:

• Processing and completing travel requirements for corporate clients according to their travel policies and Service Level Agreements (SLAs), covering air travel, car rentals, and hotel accommodations
• Creating and accurately completing complex travel requests for ERM travelers, including rotational and multi-guest bookings
• Providing hotel booking services with additional offerings such as billback, car parking, meals, and laundry
• Delivering comprehensive domestic and international consulting services for global clients
• Acting as a trusted advisor by offering informed recommendations for optimal traveler experiences
• Proactively suggesting best options based on client travel policies and requirements
• Responding promptly and professionally to requests via phone, email, and chat channels
• Managing first-level customer complaints or escalations, both pre-travel and during trips
• Resolving complex problems including non-standard and multi-destination requests, ticket exchanges, and complex fares for all traveler types globally
• Contributing positively as an individual team member in a high-touch, complex interaction environment
• Assisting team members with problem resolution, learning, and research
• Providing innovative ideas and feedback to leadership

Qualifications and Skills Required ✅

To excel in this Travel Experience Counselor position, you should possess:

• Minimum 3 years of experience in the travel industry
• Strong knowledge of international fares (ERM experience preferred but not essential as training will be provided)
• Excellent customer service experience and proven track record
• Superior written and verbal communication skills
• Values that align with CWT’s core principles: Leadership, Integrity, Passion, and Care
• Proficiency with Sabre GDS (preferred)
• Ability to thrive in a fast-paced, constantly changing environment
• Professional demeanor with patience, empathy, and understanding while controlling client interactions
• Team player mentality with the ability to work cohesively with others internally and externally
• Proper grammar usage during all interactions (email/phone/chat)

Benefits and Perks 🌟

While specific benefits are not detailed in the job posting, working with CWT’s ERM team offers:

• Remote work flexibility or option to work from the Warrington office
• Regular travel workshops to enhance your industry knowledge
• Supplier and CWT training programs for continuous professional development
• Opportunity to work with global clients in the specialized Energy, Resources, and Marine sectors
• Being part of a strong, established team in a leading travel management company

Company Overview 🏢

CWT is a global leader in business travel management, serving corporate clients across various sectors. The company specializes in providing travel solutions that meet the unique needs of different industries, with the Energy, Resources, and Marine (ERM) sector being one of their specialized areas of expertise. CWT combines technology with human expertise to deliver exceptional travel experiences while ensuring compliance with client travel policies.

Work Schedule and Requirements 📅

The position currently operates on the following schedule: – Hours: 0830-1700 Monday – Friday (subject to change) – Required to work Bank Holidays – ERM fares knowledge preferred but training will be provided

Career Growth Opportunities 📈

Joining CWT’s ERM team offers excellent career development prospects within the specialized travel industry. You’ll gain valuable experience working with corporate clients in the energy, resources, and marine sectors, enhancing your knowledge of complex international travel arrangements. The regular training workshops and exposure to global travel scenarios provide pathways for advancement within CWT’s various divisions.

Remote Work Policy 🏠

This Travel Experience Counselor position offers flexibility with options to work remotely or from the Warrington office. CWT provides the necessary support and tools for remote employees to maintain high service standards while working from home. This hybrid approach allows counselors to balance work-life priorities while staying connected with the team.

Application Process

To apply for this Travel Experience Counselor II position:

1. Click the “Apply” button on the LinkedIn job posting
2. Follow the application instructions on the LinkedIn page
3. Submit your resume and any requested information
4. Wait for the CWT recruitment team to review your application

Why Choose a Travel Counselor Career? ✈️

The travel industry continues to evolve, offering dynamic career opportunities for those with specialized knowledge. As a Travel Experience Counselor with CWT’s ERM team, you’ll be at the forefront of corporate travel management, working with clients in critical global industries. The position combines technical travel knowledge with customer service excellence, providing both challenges and rewards.

The Energy, Resources, and Marine sectors have unique travel requirements, including rotational schedules, remote locations, and complex itineraries. Your expertise in navigating these challenges will be highly valued, making this role not just a job but a specialized career path within the travel industry.

Working in the corporate travel sector also offers greater stability than leisure travel, with regular hours and the satisfaction of building relationships with long-term clients. The skills you develop will be transferable across various aspects of the travel industry, opening doors to future advancement.

Equal Opportunity Statement

While not specifically stated in the job posting, CWT, like most global corporations, is committed to equal employment opportunities and non-discrimination policies. The company values diversity in its workforce and evaluates candidates based on their qualifications and experience relevant to the position.

How to Apply

Interested candidates should apply directly through the LinkedIn job posting. Be sure to highlight your travel industry experience, international fares knowledge, and customer service skills in your application.

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