Job Summary Table of IT Support Intern Position

Job Description Summary

An exciting IT Support Internship opportunity at CIMA+ for students currently enrolled in IT programs to provide technical support, troubleshoot hardware and software issues, and gain hands-on experience in a professional IT environment.

🔍 IT Support Intern Role – Kickstart Your Tech Career

Are you a tech-savvy student looking to transform your classroom knowledge into real-world skills? CIMA+ is offering an exceptional IT Support Internship that provides the perfect launchpad for your career in information technology. This role offers comprehensive exposure to various aspects of IT support and infrastructure management, making it an invaluable opportunity for students currently pursuing IT-related programs.

As an IT Support Intern at CIMA+, you’ll be immersed in a dynamic environment where innovation is valued and professional growth is prioritized. This internship isn’t just about completing academic requirements—it’s about developing practical skills, building professional relationships, and contributing to meaningful projects that impact the organization’s technological infrastructure.

💻 IT Support Intern Responsibilities

The IT Support Intern position at CIMA+ comes with diverse responsibilities that will challenge your technical abilities while helping you develop essential workplace skills. Your daily activities will include:

• Providing first and second-level on-site and remote technical support to users experiencing issues with computer hardware, software, peripherals, telephony systems, videoconferencing equipment, and mobile devices
• Managing first-level remote support calls through the dedicated hotline, efficiently addressing user concerns and resolving technical problems
• Participating in IT equipment management tasks including setting up new workstations, performing system rotations, implementing updates, relocating equipment, and maintaining accurate inventory records
• Configuring, installing, and supporting peripheral devices such as printers, photocopiers, and other essential office equipment
• Creating, capturing, and processing service requests through the ServiceDesk ticketing system, ensuring proper documentation and follow-up
• Maintaining clear and effective communication with both colleagues and clients throughout the support process
• Taking on additional responsibilities as you grow within the IT services team, with opportunities to expand your technical expertise

This role provides an ideal blend of technical challenges and professional development opportunities, allowing you to build a strong foundation for your future IT career while making meaningful contributions to CIMA+’s technological infrastructure.

🎓 IT Support Intern Qualifications and Skills

To succeed in this IT Support Internship at CIMA+, you should possess the following qualifications and skills:

• Current enrollment in a college-level Computer Systems Technician Diploma Program or relevant IT Infrastructures Program
• Strong learning ability coupled with an exceptional customer service approach
• Proficiency in English communication (both verbal and written), with French language skills considered an asset
• Solid knowledge of Windows 11 operating system, Active Directory (AD), and basic understanding of System Center Configuration Manager (SCCM)
• Competence in Microsoft 365 support and its associated cloud applications
• Excellent time management and prioritization abilities
• Capacity to work autonomously while remaining an effective team player
• Strong analytical thinking and problem-solving capabilities
• Previous experience in troubleshooting technical computer issues (considered an asset)

The ideal candidate will combine technical aptitude with interpersonal skills, bringing enthusiasm and a growth mindset to this learning-focused position.

💰 Benefits and Perks

At CIMA+, we recognize the value our interns bring to the organization and offer competitive compensation ranging from $20.00 to $22.00 per hour. Your final salary will be determined based on:

• Your current academic program specifics
• Number of educational credits you’ve earned
• Previous co-op or internship experience relevant to the position

Beyond compensation, this internship offers numerous intangible benefits:

• Hands-on experience working with modern IT systems and infrastructure
• Mentorship from experienced IT professionals committed to your development
• Exposure to real-world technical challenges and business operations
• Opportunity to build a professional network within the industry
• Potential pathway to future employment opportunities with CIMA+

🏢 Company Overview

CIMA+ is an organization dedicated to creating rewarding experiences for its employees while delivering innovative solutions to clients. The company focuses on sustainable and resilient community development through cutting-edge projects and forward-thinking approaches.

At CIMA+, professionals are encouraged to reach their full potential in an environment that values innovation, collaboration, and personal growth. The company prides itself on being a place where diverse ideas and perspectives are welcomed and supported, creating a culture of inclusion and creativity.

👥 Company Culture

The culture at CIMA+ is built around the concept of engineering an environment for people, not just projects. This people-first approach permeates all aspects of the organization, creating a workplace where:

• Employees are mentored by engaged professionals who care about their development
• Innovation is encouraged and new ideas are embraced
• Professional growth is actively supported through various learning opportunities
• Collaboration across disciplines and departments is the norm, not the exception
• Work-life balance is respected and promoted

The IT team specifically maintains a stimulating environment where ongoing learning is encouraged and team members actively share knowledge and expertise with one another.

🚀 Career Growth Opportunities

This IT Support Internship serves as an excellent foundation for various career paths within the information technology field. As an intern at CIMA+, you’ll have the opportunity to:

• Develop essential technical skills under the guidance of experienced professionals
• Gain exposure to different aspects of IT infrastructure management
• Build a professional network that can support your future career development
• Potentially transition into permanent roles within the organization (for those who demonstrate exceptional performance and alignment with company values)

The experience gained during this internship will be invaluable for your future career growth, whether within CIMA+ or elsewhere in the IT industry.

🌈 Diversity, Equity, Inclusion, and Belonging

At CIMA+, diversity is recognized as a fundamental strength of the organization. The company is committed to ensuring equal access to resources and opportunities for all candidates, regardless of their identity factors including race, ethnicity, color, religion, gender, age, disability, sexual orientation, gender identity or expression, socio-economic status, or background.

In alignment with principles of employment equity, CIMA+ actively encourages applications from diverse candidate pools, including but not limited to women, Indigenous people, people with disabilities, and visible minorities. This commitment extends to asking candidates to complete self-identification forms during the application process, allowing the company to better understand and support diversity within its workforce.

⚖️ Equal Opportunity Statement

CIMA+ is firmly committed to the principles of equal employment opportunity and non-discrimination. The company strives to create an inclusive workplace where all employees can contribute fully and advance based on their skills, experience, and performance, free from discrimination or harassment.

🏡 Remote Work Policy

This IT Support Intern position appears to be primarily on-site, as it involves hands-on technical support, equipment configuration, and direct client interaction. While some remote support activities may be included in the role, candidates should expect to work primarily from CIMA+ office locations.

📝 Application Process

The application process for the IT Support Internship at CIMA+ typically involves:

1. Submitting your application through the provided link on LinkedIn
2. Ensuring your application meets the requirements from your study program and/or co-op/internship office
3. Verifying that the internship will be recognized by your educational institution
4. Participating in the selection process, which may include interviews and assessments
5. If selected, confirming the terms of the internship with both CIMA+ and your educational institution

Please note that this opportunity is specifically designed for currently enrolled students, and individuals who have completed their studies or will graduate prior to the internship start date are encouraged to explore alternative employment opportunities on the CIMA+ career site.

🔄 How to Apply

To apply for this IT Support Internship position at CIMA+, please click the “Apply” button on the LinkedIn job posting or visit the company’s career site. Ensure that your application highlights your relevant skills, educational background, and any previous experience in IT support or related fields.

If you require accommodations during the application process, please communicate your needs to the Business Partner, who will process your request accordingly.

📱 Social Media Links

For more information about CIMA+ and its opportunities, you may want to explore the company’s presence on various social media platforms. While specific links are not provided in the original job posting, you can typically find organizations on LinkedIn, Twitter, Facebook, and other major social networks.

❓ FAQs or Additional Information

Q: Is this internship only for students?

A: Yes, this opportunity is specifically designed for individuals currently enrolled in a college-level Computer Systems Technician Diploma Program or relevant IT Infrastructures Program.

Q: What if I’m graduating soon?

A: If you have completed your studies or will graduate by the start date of the internship, CIMA+ invites you to consult their employment opportunities on their career site instead.

Q: Are accommodations available for candidates with disabilities?

A: Yes, accommodations are available upon request. Your request will be processed by the assigned Business Partner.

Q: What is “The CIMA+ advantage”?

A: For more information about the benefits of working at CIMA+, you’re encouraged to visit their website to learn about “The CIMA+ advantage.”

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