📑 Job Summary Table of Records Officer

🎯 Job Description Summary

King’s College London is seeking a detail-oriented Records Officer to join their Student Administration Services team. This role involves managing student records in the university’s SITS system while providing exceptional administrative support throughout the student lifecycle from enrolment to graduation.

🔍 Responsibilities

• Maintain accurate and accessible student records in the university’s student record system (SITS), working collaboratively with students, faculties, and other departments to resolve data issues through investigation and fact-finding.
• Serve as the first point of contact for student record inquiries, demonstrating expert knowledge of the student lifecycle within SITS and providing comprehensive advice to both staff and students.
• Support and implement key administrative processes throughout the academic year, including Changes of Registration, Enrolment, Re-enrolment, and Module Registration, ensuring high-quality service delivery.
• Adhere to procedures and policies related to student records, maintaining accuracy and consistency while complying with General Data Protection Regulation (GDPR) rules regarding confidential personal information.
• Develop extensive expertise in SITS and other relevant systems required for effective performance in the role.
• Work collaboratively with cross-functional teams to ensure smooth administrative operations and exceptional student experience.
• Contribute to process improvements and system enhancements to optimize student record management efficiency.
• Respond promptly to inquiries and provide timely resolutions to record-related issues.

🏆 Benefits and Perks

• Competitive salary range of £34,179 – £37,546 per annum, including London Weighting Allowance
• Opportunity to work in a prestigious London-based university with a global reputation
• Professional development opportunities within higher education administration
• Being part of a vibrant academic community dedicated to the service of society
• Contributing to King’s Strategic Vision 2029 with its five priority areas of excellence
• Working in central London with access to world-class facilities and resources
• Collaborative work environment with supportive colleagues and leadership

🏢 Company Overview

King’s College London is a world-renowned university deeply committed to the service of society. The institution’s Strategic Vision 2029 outlines five priority areas: educating to inspire and improve; researching to inform and innovate; serving to shape and transform; being a civic university at the heart of London; and fostering an international community that serves the world. Their ambitious Education Strategy sets out actions to transform teaching methods, learning environments, and student support systems.

👨‍👩‍👧‍👦 Company Culture

At King’s College London, the work environment prioritizes collaboration, innovation, and student-centered service. The university values individuals who share their aspirations and organizational values, who are comfortable operating in a fast-paced educational setting, and who understand the importance of delivering exceptional support to students and other stakeholders. The culture emphasizes continuous improvement, adaptability to change, and dedication to excellence in every aspect of university administration.

📈 Career Growth Opportunities

This Records Officer position offers excellent opportunities for professional development within higher education administration. Working within Student Administration Services allows for deepening expertise in student lifecycle management, systems administration, and data governance. The role provides a solid foundation for career advancement within King’s College London’s administrative departments or the broader higher education sector. Experience gained managing complex student record systems and administrative processes is highly transferable to other institutions and related industries.

🌈 Diversity, Equity, Inclusion, and Belonging

King’s College London is committed to creating an inclusive environment where diversity is valued and everyone can thrive. The university encourages applications from candidates with diverse backgrounds and experiences who share their commitment to equity and inclusion. King’s College London believes that a diverse workforce strengthens their ability to serve their diverse student population and fulfill their mission of service to society.

⚖️ Equal Opportunity Statement

King’s College London is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other legally protected characteristic. All qualified applicants are encouraged to apply.

🏠 Remote Work Policy

This Records Officer position is an on-site role based in London. The role requires regular interaction with students, faculty, and administrative staff, necessitating a physical presence in the office. King’s College London provides a modern, well-equipped workplace designed to support effective collaboration and service delivery.

📝 Application Process

1. Submit your CV and a supporting statement detailing how you meet the essential criteria listed in the job description
2. If shortlisted, you will be invited to participate in the interview process
3. Successful candidates will be offered a 3-year fixed-term contract

⏰ Application Deadline

Applications must be submitted by April 1, 2025.

📨 How to Apply

To apply for this position, please submit your CV and supporting statement through the online application system. For inquiries, please contact Ashish Dave at ashish.dave@kcl.ac.uk. Please note that this role does not meet the requirements of the Home Office, and therefore King’s College London is not able to offer sponsorship for candidates who require the right to work in the UK.

🌐 Social Media Links

Connect with King’s College London on their social media platforms for more insights into university life and opportunities.

🔑 Key Skills Required for Records Officer Position

The ideal candidate for this Records Officer position will possess exceptional attention to detail and accuracy, proficient IT skills including Microsoft Office Suite proficiency, and excellent administrative capabilities with strong organizational and planning abilities. You should demonstrate good oral and written communication skills, with the capacity to provide detailed advice on specialized processes to both internal and external contacts. The ability to work collaboratively in a team environment is essential, as is flexibility and comfort with adapting to change.

While experience with SITS or an equivalent student records database is desirable, it is not mandatory. Prior experience in higher education administration and understanding of General Data Protection Regulation (GDPR) would be advantageous but not required. The position offers an excellent opportunity for candidates looking to enhance their expertise in student administration systems while contributing to the university’s mission of providing world-class education.

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